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Driver problems after power outage


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#1 heyyou325

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Posted 20 February 2018 - 03:44 PM

My wife has a windows 8 upgraded to windows 10, 4 yr old gateway desktop computer.  After a power outage she had trouble starting it.  It would get to the lock screen just before she could sign in, then the computer would go no further.  We discovered neither the mouse (Logitech), nor the keyboard (Acer came with machine) would work, but they both worked on other computers.  Found some old ones, not usb, and they worked. We could get into the computer.  Everything else worked on the machine:  tried from other machines a flash drive, dvd player, external hard drive, all usb.  And they all also worked.  We checked the device manager, and the usb devices ( wireless mouse and wired keyboard) were flagged.   We tried to reinstall drivers, but failed.  Looked for new drivers and found they were available but "could not be found" (computer's msg).  Where do we go from here?   Thanks for any help. 



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#2 JohnC_21

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Posted 20 February 2018 - 04:00 PM

If this happened recently it could be due to the bad update Microsoft pushed out. See this thread. Because you can access Windows using an older keyboard and mouse look for the update KB4074588 and uninstall it. 

 

https://www.windowscentral.com/how-uninstall-and-reinstall-updates-windows-10#uninstall_update_windows10



#3 heyyou325

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Posted 21 February 2018 - 06:23 PM

Thanks for the help yesterday.  It must have been a little busy there as I couldn't get back on to say this.   We deleted the update, and turned off automatic updates and things work fine  had a laptop to do yesterday, and 2 more today.  We've got 2 more not affected yet, but we're going to turn off the updates on them also.  



#4 JohnC_21

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Posted 21 February 2018 - 06:29 PM

Your Welcome, 

You may have had a hard time getting on because BC was under a DDOS attack.






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