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Internet connection Problem


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#1 davidjames9001

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Posted 20 February 2018 - 04:17 AM

From last one week i faced this issue. When i am working on my laptop after some time there is no internet connectivity in it. It become automatically. But still the wi-fi icon is showing connected.   :unsure:
 
For internet, i am using my mobile's hotspot. If anyone have faced this issue then please help.

Edited by davidjames9001, 20 February 2018 - 04:18 AM.


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#2 dc3

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Posted 20 February 2018 - 10:15 AM

What is the make and model of this computer?

 

Look in the Device Manager under Network Adapters to see if there are any yellow warning icons or red error icons.  If you find either double click on the item to open the options, click/tap on the Driver tab and uninstall the driver.  Shut down the computer, then restart it, Windows will install a new driver.


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#3 Allan

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Posted 20 February 2018 - 10:17 AM

Does the same thing happen when you use WiFi from your router (as opposed to a hot spot) or a direct Ethernet connection?



#4 davidjames9001

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Posted 21 February 2018 - 07:03 AM

What is the make and model of this computer?

 

Look in the Device Manager under Network Adapters to see if there are any yellow warning icons or red error icons.  If you find either double click on the item to open the options, click/tap on the Driver tab and uninstall the driver.  Shut down the computer, then restart it, Windows will install a new driver.

I have laptop of HP and the configuration is i3 6th gen processor, 4 gb ddr4 ram and 1TB hard disk. No idea about model.



#5 K4MF

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Posted 21 February 2018 - 07:51 AM

This is a common symptom of tethering to a mobile phone or 4G router. The WiFi icon on your laptop is letting you know that you are connected to the mobile phone, the signal strength represents the strength of the connection between your laptop and the mobile device itself, as opposed to the strength of the internet connection that you are receiving from the mobile device. 

 

Likelihood is that your mobile phone is experiencing a lack of signal, hence the internet drop outs. If you connect to a home/business router that has a broadband connection, this problem will likely disappear. 


Edited by K4MF, 21 February 2018 - 07:52 AM.





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