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New build, no video output


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32 replies to this topic

#1 Alteredcarbon

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Posted 18 February 2018 - 07:08 PM

I am trying to help a friend. They decided to build their own gamer against my advice. And of course it doesn't work.

So the issue is that there is no input to the monitor.

Windows 10 home edition (not installed yet)
MSI board B150 PC MATE
GEForce GTX 1060 video card
2 G.SKILL DDR4-3000 8Gx2 sticks

I have tried both DVI and HDMI video connectors on the card and the direct connections to the board. With the card installed and without.

This may sound obvious but I am going to be as thorough as I can.
No OS or drivers have been installed.

I am grateful for all help!

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#2 OldPhil

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Posted 18 February 2018 - 07:42 PM

If his processor has video pull the video card and try the on board video.

 

If you get video install the boards drivers before all else!


Edited by OldPhil, 18 February 2018 - 07:47 PM.

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#3 Alteredcarbon

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Posted 18 February 2018 - 08:18 PM

So, as stated in my post I have tried that.

 

Thank you for responding to my post.



#4 OldPhil

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Posted 18 February 2018 - 09:13 PM

So, as stated in my post I have tried that.

 

Thank you for responding to my post.

Did you pull the card?


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#5 Alteredcarbon

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Posted 18 February 2018 - 09:31 PM

Yes. That was also in my original post.


Edited by Alteredcarbon, 18 February 2018 - 09:42 PM.


#6 OldPhil

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Posted 18 February 2018 - 09:41 PM

You need to go over everything connections, correct slots, plugs, ram. Check and re seat all! You may still have nothing if something was broken in the process.


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#7 ranchhand_

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Posted 19 February 2018 - 10:15 AM

At this point, I suggest you tear it down and do a bench build. That way you will find your problem. Here is a step-by-step tutorial that I have used for years.


Help Requests: If there is no reply after 3 days I remove the thread from my answer list. For further help PM me.


#8 jonuk76

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Posted 19 February 2018 - 01:26 PM

What CPU is installed?  I've heard of a few cases of people installing Coffee Lake (8xxx series) CPU's in these boards because they use the same socket, but they will not work.  If it's a Kaby Lake (7xxx series) then it's possible a BIOS update is needed.


7sbvuf-6.png


#9 Alteredcarbon

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Posted 19 February 2018 - 05:53 PM

Thanks people! I will put these suggestions to use a report back.

#10 Alteredcarbon

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Posted 20 February 2018 - 12:58 PM

There is power to everything in the case. I found the kid who chose the parts and put it together. He says the CPU is Intel i5-6500 3.2 Ghz quad. How do I update the bios if I can even see what is going on? Make a disc and blindly install it?

#11 Drillingmachine

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Posted 20 February 2018 - 01:09 PM

You cannot update BIOS unless you can POST system.

 

Check that CPU socket pins are not bent.



#12 Alteredcarbon

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Posted 20 February 2018 - 03:37 PM

Good idea. I am planning to check out the CPU as soon as i go purchase a flat head screw driver with an 8" shaft. The fan and heat sink are mounted with a single screw down a deep hole dead center. Really strange. The whole unit is huge.

#13 jonuk76

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Posted 21 February 2018 - 12:30 AM

There is power to everything in the case. I found the kid who chose the parts and put it together. He says the CPU is Intel i5-6500 3.2 Ghz quad. How do I update the bios if I can even see what is going on? Make a disc and blindly install it?

 

The i5-6500 *should* be fine in that board straight out of the box.  Many 100 series chipset boards (including that one) need a more recent BIOS installed before they would work with Kaby Lake chips.  However, that one is from the previous (Skylake) generation so should be a non issue in this case. Something else is up.

 

Where that is the issue the only thing you can do is obtain a compatible processor to perform the BIOS update (or take it to retailer or someone willing to do the update for you)


7sbvuf-6.png


#14 Alteredcarbon

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Posted 23 February 2018 - 11:00 AM

Ok. Thank you.

#15 Alteredcarbon

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Posted 03 March 2018 - 02:02 PM

So there was about a pound of thermal grease in there but after clean up I don't see any pin damage or any other visible damage to either the socket or the cpu. What's next?




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