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USB Keyboard Stopped Working


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4 replies to this topic

#1 JohnnyAZ

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Posted 18 February 2018 - 04:33 PM

Windows 10 HP desktop keyboard just stopped working on Friday. When I plug the keyboard into the USB port (tried all ports, front and back), PC bings, says keyboard is installed, shows under device manager but no typing, no Number or Cap Lock lights. Keyboard doesn't light up on reboot or re installation.  Same results with 2 other keyboards. Mouse is wireless and works fine.
 
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#2 Chris Cosgrove

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Posted 18 February 2018 - 06:55 PM

Sounds like corrupted drivers since other keyboards show the same problem. The immediate action procedurs is quite simple.

 

Go back into Device manager and double click on your keyoard entry - this opens the properties panel. Select 'Drivers', then 'Uninstall drivers'. You will get a warnig or two, accept them and the drivers will be uninstalled. Then do a re-boot. Windows will install a fresh set of drivers when it starts up. This usually fixes this problem, if it doesn't, post back.

 

Chris Cosgrove



#3 JohnnyAZ

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Posted 18 February 2018 - 08:12 PM

Still no luck. Under keyboard it lists "hid keyboard device". Under other devices it lists "unknown device" and "usb keyboard" twice.



#4 JohnC_21

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Posted 18 February 2018 - 08:59 PM

Get a DVD or USB or the Windows 10 install using the Media Creation Tool. Follow the below video. The video shows how to use the registry backups in the Regback folder and copy them to the config folder.

https://www.youtube.com/watch?time_continue=3&v=2f-GorXWkoc

Following the below steps may get you to the Advanced Boot Options for a command prompt which would allow you to skip using the install disk.

  • Hold the Power Button for 5 seconds or until the computer completely shuts off.
  • Press the Power Button to turn the computer on.
  • As soon as you see the rotating loading circle, press and hold the Power Button until the computer shuts off.
  • Repeat this process 2 or 3 times until you see the Preparing Automatic Repair screen.
  • Let the computer boot to the Automatic Repair screen.
  • Click Advanced Options, and then select Troubleshoot.

Edit: The above may or may not get you a keyboard. Using the Install disk will give you keyboard access. Using the install disk may present you will different drive letters for the OS. Using the below command at the command prompt of the install disk will give you the correct letter.

 

Bcdedit /enum | find "osdevice"


Edited by JohnC_21, 18 February 2018 - 09:04 PM.


#5 JohnnyAZ

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Posted 23 February 2018 - 12:07 AM

Problem is solved thanks you JohnC_21.  PC is working again.  That was a hell of a lot easier than some of the things other were telling me to do on other forums.






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