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YouTube in constant loop, startpage.com browser won't open, etc.


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4 replies to this topic

#1 ivankaclinton

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Posted 17 February 2018 - 01:19 AM

I don't know how it happened, but I must have infected my computer by clicking on some questionable links.

 

My web browser won't open some page. Error message is "this site can't provide a secure connection". When I am on YouTube, I can't open any videos since the video-splash-screen is in constant loop trying to open the video. I have run my Malware Bytes and eliminated some questionable entries. My Bitdefender antivirus didn't find any issues.

 

I am attaching the following 2 foles for your review:

FRST.txt

Addition.txt

 

Thank you.

 

Attached Files



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#2 nasdaq

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Posted 17 February 2018 - 09:38 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

Press the Windows key + r on your keyboard at the same time. This will open the RUN BOX.
Type Notepad and and click the OK key.

Please copy the entire contents of the code box below to a new file.
 
Start

CreateRestorePoint:
EmptyTemp:
CloseProcesses:

FF Homepage: Mozilla\Firefox\Profiles\mewisx1q.default -> hxxps://www.startpage.com/
OPR Extension: (SaveFrom.net helper) - C:\Users\mickeymouse\AppData\Roaming\Opera Software\Opera Stable\Extensions\npdpplbicnmpoigidfdjadamgfkilaak [2018-02-10]

ShellIconOverlayIdentifiers: [00avg] -> {472083B0-C522-11CF-8763-00608CC02F24} =>  -> No File
ContextMenuHandlers1: [BB FlashBack 2] -> {A8065B9E-193F-4797-B62D-8F6321E7FCCB} =>  -> No File
ContextMenuHandlers1-x32: [QuickShare] -> {A8065B9E-193F-4797-B62D-8F6321E7FCCB} =>  -> No File
Task: {0DC434FA-0318-41DC-A81C-0D5AFEDFD50D} - System32\Tasks\Microsoft\Windows\Setup\GWXTriggers\refreshgwxconfig-B => Command(1): %windir%\system32\GWX\GWXConfigManager.exe -> /RefreshConfig
Task: {0DC434FA-0318-41DC-A81C-0D5AFEDFD50D} - System32\Tasks\Microsoft\Windows\Setup\GWXTriggers\refreshgwxconfig-B => Command(2): %windir%\system32\GWX\GWXConfigManager.exe -> /RefreshContent
Task: {0DC434FA-0318-41DC-A81C-0D5AFEDFD50D} - System32\Tasks\Microsoft\Windows\Setup\GWXTriggers\refreshgwxconfig-B => Command(3): C:\WINDOWS\system32\GWX\GWXDetector.exe [2015-12-04] (Microsoft Corporation)
Task: {21F69C03-E75B-482F-8110-9709C50A5C13} - System32\Tasks\Microsoft\Windows\Setup\gwx\refreshgwxconfigandcontent => Command(1): %windir%\system32\GWX\GWXConfigManager.exe -> /RefreshConfigAndContent
Task: {21F69C03-E75B-482F-8110-9709C50A5C13} - System32\Tasks\Microsoft\Windows\Setup\gwx\refreshgwxconfigandcontent => Command(2): C:\WINDOWS\system32\GWX\GWXDetector.exe [2015-12-04] (Microsoft Corporation)
Task: {2BADEA45-B231-41BD-9C72-CDD71041613D} - System32\Tasks\Microsoft\Windows\Setup\GWXTriggers\ScheduleUpgradeReminderTime => Command(1): %windir%\system32\GWX\GWXUXWorker.exe -> /ScheduleUpgradeReminderTime
Task: {2BADEA45-B231-41BD-9C72-CDD71041613D} - System32\Tasks\Microsoft\Windows\Setup\GWXTriggers\ScheduleUpgradeReminderTime => Command(2): C:\WINDOWS\system32\GWX\GWXDetector.exe [2015-12-04] (Microsoft Corporation)
Task: {518CEAFF-5A6E-460C-886A-5CEB4948A364} - System32\Tasks\Microsoft\Windows\Setup\gwx\refreshgwxconfig => Command(1): %windir%\system32\GWX\GWXConfigManager.exe -> /RefreshConfig
Task: {518CEAFF-5A6E-460C-886A-5CEB4948A364} - System32\Tasks\Microsoft\Windows\Setup\gwx\refreshgwxconfig => Command(2): C:\WINDOWS\system32\GWX\GWXDetector.exe [2015-12-04] (Microsoft Corporation)

End
Save the file as fixlist.txt in the same folder where the Farbar tool is running from.
The location is listed in the 3rd line of the Farbar log you have submitted.

Run FRST and click Fix only once and wait.

The tool will create a log (Fixlog.txt) please post it to your reply.
===

Reset Opera.
http://www.guidingtech.com/25425/reset-chrome-firefox-safari-factory-defaults

Please let me know what problem persists with this computer.

#3 ivankaclinton

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Posted 20 February 2018 - 02:54 AM

Everything seems to work fine.

 

Thank you for your help!

Attached Files



#4 nasdaq

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Posted 20 February 2018 - 10:23 AM

Hi,

If all is well.

To learn more about how to protect yourself while on the internet read this little guide best security practices keep safe.
http://www.bleepingcomputer.com/forums/t/407147/answers-to-common-security-questions-best-practices/


https://www.bleepingcomputer.com/tutorials/keep-your-computer-safe-online/
Simple and easy ways to keep your computer safe and secure on the Internet.
===

#5 ivankaclinton

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Posted 20 February 2018 - 09:05 PM

Thank you, nasdaq!

 

Feel free to close this ticket.






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