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Laptop wont even start. Just says preparing to configure windows for hours


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#1 krissaean

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Posted 16 February 2018 - 03:08 PM

Hi. Thank you for your time and help. I first noticed a warning my c drive was nearly full which made no sense. I have not added anything new. No big programs etc. I went and removed some old stuff and then cleaned my files downloads etc and did not do much. I have no games no giant new things for it to suddenly say c drive almost out of space. Next i ran a virus and malware detector. Said it found a couple things and needed to reboot.

When i did restart now it just sits there for a week now doing the little circle saying preparing to configure windows. It stays there. One time in safe mode it went to 35 percent and then stayed there. I got more ram and didn't do anything. I did f11 and tried to do a restore point but it has no dates to restore to. Only option it gives me it total wipe and start factory reset which is the last thing i want as all my files, pictures and more are on there.

Any idea on next steps? I truly appreciate all help. Using my phone right now.

Warm regards Amber

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#2 mikey11

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Posted 16 February 2018 - 03:25 PM

do you have a windows 7 boot CD or USB stick?



#3 krissaean

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Posted 16 February 2018 - 03:42 PM

No cd. Bought used about gosh 5 or 6 years ago. I do have a usb stick.

#4 britechguy

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Posted 16 February 2018 - 03:57 PM

Amber,

 

         Just for complete clarity, I believe mikey11 was asking, "Do you have Windows 7 bootable media either in the form of a CD or on a USB jump drive?"

 

          You would need the Windows 7 boot media in one of those two forms, and for the Version (Home, Pro, Ultimate) that your machine has.  You'd also need to have the product key for your existing Windows 7 installation.


Brian  AKA  Bri the Tech Guy (website in my user profile) - Windows 10 Home, 64-Bit, Version 1809, Build 17763 

Travel is fatal to prejudice, bigotry, and narrow-mindedness, and many of our people need it sorely on these accounts.  Broad, wholesome, charitable views of men and things cannot be acquired by vegetating in one little corner of the earth all one's lifetime.

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#5 mikey11

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Posted 16 February 2018 - 03:58 PM

you will need to use another computer to.....

 

download a windows 7 ISO file,

 

use a program like RUFUS to create a bootable USB stick,

 

boot the computer from the USB stick and select "repair my computer"


Edited by mikey11, 16 February 2018 - 03:58 PM.


#6 OldPhil

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Posted 16 February 2018 - 04:00 PM

Have you tried getting into safe mode?

 

Reason I ask is two buddies have had a similar issue just after recent updates.  They killed the last few and all is well at this point.


Honesty & Integrity Above All!


#7 krissaean

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Posted 16 February 2018 - 04:01 PM

Sorry ok. Hubby has a laptop so I'll try that next. I aporeciate the help very much.

#8 mikey11

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Posted 16 February 2018 - 04:03 PM

Sorry ok. Hubby has a laptop so I'll try that next. I aporeciate the help very much.

 

do you know what version of 7 it is?



#9 krissaean

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Posted 16 February 2018 - 04:07 PM

Ugh forgive the repeat replies. Is there a way to find out on the laptop the version? Since it wont actually open. Says Windows 7 home premium.

#10 krissaean

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Posted 16 February 2018 - 04:09 PM

Have you tried getting into safe mode?
 
Reason I ask is two buddies have had a similar issue just after recent updates.  They killed the last few and all is well at this point.



Yes safe mode is the same.

#11 britechguy

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Posted 16 February 2018 - 04:09 PM

I'll also revise my "need" with regard to the key.

 

If you wish to do a completely clean install of Windows 7, or reach the point where that would be necessary, then you need your product key.  If the machine came with Windows 7 there should be a sticker somewhere on it that gives the Windows 7 product key (if it hasn't worn away or become obliterated - which happens quite often on laptops - I always put packing tape over these stickers and take photos of same for any laptop [from that era] that I set up.

 

If you're using the media to do a repair the key is not needed.


Brian  AKA  Bri the Tech Guy (website in my user profile) - Windows 10 Home, 64-Bit, Version 1809, Build 17763 

Travel is fatal to prejudice, bigotry, and narrow-mindedness, and many of our people need it sorely on these accounts.  Broad, wholesome, charitable views of men and things cannot be acquired by vegetating in one little corner of the earth all one's lifetime.

       ~ Mark Twain

 

 

 

              

 


#12 krissaean

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Posted 16 February 2018 - 04:12 PM

Thats all it does for a week now. If that helps.

#13 krissaean

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Posted 16 February 2018 - 04:16 PM

Ok thank you so much. Give a whirl at trying above and share results. Here's to hoping it works. Then figure out why the c drive is suddenly in red full without anything big or new on it after i can get back on. :)

#14 OldPhil

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Posted 16 February 2018 - 04:23 PM

If it has a recovery partition that will make life some easy, you need to post the make and model one of us will say what to do next.  Almost all lap tops made in the last 5-6 years have the partition!!!


Edited by OldPhil, 16 February 2018 - 04:24 PM.

Honesty & Integrity Above All!


#15 mikey11

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Posted 16 February 2018 - 04:31 PM

go here and download windows 7 home premium ISO......

 

http://getintopc.com/softwares/operating-systems/windows-7-home-premium-free-download-iso-32-bit-64-bit/

 

scroll down to the bottom of the page and click "download 64 bit"

 

then download RUFUS to create the bootable USB stick

 

RUFUS.....

 

https://rufus.akeo.ie/






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