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Help Needed - Outlook Keeps Crashing


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#1 Mick10

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Posted 15 February 2018 - 09:14 PM

Greetings;

 

Every time Outlook opens, it opens on a recent email and tries to read it. All I did was forward an email from my MacBook to my p.c.  so I dont think there's a virus. There is something wrong with this email, Outlook tries to open it but can't and before I can delete it, the program crashes. I tried opening the program in Safe Mode, but it still crashes before I can delete it. Is there another way to delete the problem email so I can stop this repeating loop? I am using Panda security software.

 

Thanks in advance for all help offered,


Edited by Orange Blossom, 16 February 2018 - 12:13 AM.
Moved to more appropriate forum. ~ OB


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#2 Allan

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Posted 16 February 2018 - 07:31 AM

Try opening Outlook in safe mode and see if that works: https://support.microsoft.com/en-us/help/4026478/outlook-open-outlook-in-safe-mode



#3 Mick10

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Posted 16 February 2018 - 11:16 AM

Try opening Outlook in safe mode and see if that works: https://support.microsoft.com/en-us/help/4026478/outlook-open-outlook-in-safe-mode

 

see above - that didnt work



#4 Allan

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Posted 16 February 2018 - 11:38 AM

Ahhh - sorry. Missed that. You can try repairing Outlook. Go to programs & features and click on CHANGE for your Outlook (or Office) installation, then repair.



#5 Mick10

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Posted 16 February 2018 - 11:39 AM

ok thanks Allan,  I will try that



#6 Allan

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Posted 16 February 2018 - 11:59 AM

If I recall correctly something similar happened to me once. It took a number of tries, but what I did was try to highlight and delete the message as soon as Outlook opened. As I said, it was a process but eventually it worked.



#7 Mick10

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Posted 16 February 2018 - 12:06 PM

yeah I tried that too, but it hangs up then crashes

 

Is there a mode where I can go into the program without Outlook trying to open the message? I do not have the preview window running just for this reason, but the program is trying to do something with the highlighted email



#8 Mick10

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Posted 16 February 2018 - 01:34 PM

Ahhh - sorry. Missed that. You can try repairing Outlook. Go to programs & features and click on CHANGE for your Outlook (or Office) installation, then repair.

 

 

ok I tried this; it just says the configuration was not completed successfully. I have found that most of these MS tools dont work...



#9 Allan

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Posted 16 February 2018 - 04:31 PM

If you are willing to potentially lose the data / emails currently in Outlook or if you have your account(s) set to retain emails on the server for a period of time, you can move the current .pst file to a backup location and create a new one. You will have to recreate your email accounts.



#10 Mick10

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Posted 16 February 2018 - 07:57 PM

i was afraid of that. Where do i find the pst file so I can copy it, or will that not work?



#11 Mick10

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Posted 17 February 2018 - 12:53 PM

I should specify this is Office 2007; and I tried the Windows Safe Mode.

 

if i went into Outlook Safe Mode would that be a solution? 



#12 Mick10

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Posted 17 February 2018 - 01:16 PM

Try opening Outlook in safe mode and see if that works: https://support.microsoft.com/en-us/help/4026478/outlook-open-outlook-in-safe-mode

 

my apologies, I thought you meant Windows Safe Mode; I thought that was the only safe mode, I did not try this. If I choose to "accept the default setting of Outlook" what will happen, will it erase all my stored files and folders, contacts etc in Outlook? TYIA



#13 Allan

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Posted 17 February 2018 - 01:36 PM

Safe mode doesn't delete anything - it simply starts without any add-ins.



#14 Allan

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Posted 17 February 2018 - 01:38 PM

And the .pst file is generally in the Office installation folder - you you can do a quick search of your system (unless you changed it, I believe the default name is outlook.pst)



#15 Mick10

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Posted 17 February 2018 - 02:10 PM

Many thanks Allan.






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