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Windows 10 Freeze and requires force restart when playing more demanding games


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#1 JazRbt

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Posted 15 February 2018 - 06:25 PM

My PC has been doing this since midway through December last year. All of my drivers are up to date and I had upgraded the graphics card but the crashes still remain. It has frozen and required a force restart when doing as little as watching youtube, starting itself up, but playing larger games like GTAV are a sure fire way to cause the freeze within 10-30 minutes, Thanks.

 

specs:

CPU: AMD FX-6350     (33 °C)

RAM: 8.00GB Single-Channel DDR3 @ 803MHz

Motherboard: Gigabyte Technology Co. Ltd. 970A-D3 (CPU 1)      (43 °C)

GPU: 2047MB NVIDIA GeForce GTX 1060 6GB       (55 °C)

Storage: 931GB Western Digital WDC WD10EZEX-00KUWA0 ATA Device (SATA)      (40 °C)

Optical Drives: TSSTcorp CDDVDW SH-224DB ATA Device

 

Edit: I forgot to mention that all sound stops after the freeze, and sometimes the sound stays on and the screen will unfreeze after 5 or so minutes


Edited by JazRbt, 15 February 2018 - 06:35 PM.


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#2 bocaghost

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Posted 15 February 2018 - 07:10 PM

just means the computer is slow. thats all.



#3 HyperHenry

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Posted 16 February 2018 - 05:27 PM

https://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/. Please be sure to include the full Speccy Report as this may be heat related. If you could also include what you use for a PSU it would help.



#4 JazRbt

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Posted 21 February 2018 - 01:26 PM

The crash I experience isn't a blue screen, my monitor completely freezes up with all sound cutting off. My PSU is an ATX 12V 550UB.

· OS - Windows 8.1, 8, 7, Vista ? -Windows 10
· x86 (32-bit) or x64 ? x64
· What was original installed OS on system? Windows 10
· Is the OS an OEM version or full retail version ? Retail Version
· Age of system 5 Years
· Age of OS installation - have you re-installed the OS? Yes - Roughly a year ago

Attached Files


Edited by JazRbt, 21 February 2018 - 01:54 PM.


#5 HyperHenry

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Posted 21 February 2018 - 03:05 PM

 

Please be sure to include the full Speccy Report

 

Still need this. Thanks.



#6 JazRbt

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Posted 21 February 2018 - 04:00 PM

Isn't that what the second attachment was?



#7 JazRbt

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Posted 21 February 2018 - 04:24 PM

Never mind I'm an idiot.

http://speccy.piriform.com/results/ipqOqHyBewhjSZBxHR01s0c



#8 HyperHenry

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Posted 21 February 2018 - 05:26 PM

Your voltages seem high. Could you download and run CPUz and see what it shows?Are you overclocking?



#9 JazRbt

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Posted 21 February 2018 - 05:43 PM

I'm not overclocking, but according to CPUz my CPU fluctuates between 0.888 V and 1.450 V.


Edited by JazRbt, 21 February 2018 - 05:43 PM.


#10 JazRbt

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Posted 22 February 2018 - 02:25 PM

After crashing today, I got several BSOD on startup leaving no crash dump file. 

Stop code: KMODE EXCEPTION NOT HANDLED

What Failed: USBPORT.SYS



#11 HyperHenry

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Posted 22 February 2018 - 03:09 PM

Please do a fresh Sysnative report.



#12 JazRbt

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Posted 22 February 2018 - 03:42 PM

I got a new BSOD while looking in the event viewer and running the synativefilecollectionapp. 

Stop Code: SYSTEM_SERVICE_EXCEPTION

The file attached is from after that blue screen.

Attached Files



#13 HyperHenry

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Posted 22 February 2018 - 04:20 PM

When you updated the graphics driver did you do it form the Gigabyte website or Windows Update? If you didn't get it from Gigabyte I suggest doing so as Windows will often download a generic driver.



#14 JazRbt

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Posted 22 February 2018 - 04:33 PM

I use GeForce Experience to update my graphics drivers, they are up to date. Do I need to update them from the Gigabyte website too? Also,

after driving around in GTAV for a few minutes I got the crash again. I had CPU-Z and the task manager open, here are the screenshots.
My CPU was 47 C at the time.
Here is a screenshot of the event log after restart (I crashed right on 20:55)
 
Most of the error messages say:
The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID 
{D63B10C5-BB46-4990-A94F-E40B9D520160}
and APPID 
{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}
to the user DESKTOP-1C9GU5S\Jaz SID (S-1-5-21-127423876-1504074097-1600066143-1001) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.


#15 HyperHenry

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Posted 22 February 2018 - 05:07 PM

You're right you want to use GForce. I am pretty sure now that your GPU has bitten the dust. It didn't look like your motherboard has onboard graphics card. If it does try removing the PCI card. My other concern was the motherboard itself but it doesn't appear to be bad.






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