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Carriage Jam - HP Officejet 6600


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#1 106praise

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Posted 14 February 2018 - 05:14 PM

I recently moved my office, upon setting up in my new location I got an error message about the "carriage jam"

 

the rest of the message is

 

"The print carriage cannot move, Open the cartridge access door clear any paper jam or obstruction and select OK

 

There are no paper jams and still the printer gives the same error message.

 

Any suggestions would be appreciated

 

Warm Regards

Delores



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#2 britechguy

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Posted 14 February 2018 - 07:03 PM

Take a look at this HP Support Page:  

 

Also see this old thread on these very forums, 3 pages long, about the same issue:  https://www.bleepingcomputer.com/forums/t/565936/print-carriage-error-on-hp-officejet-6600/ 


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#3 OldPhil

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Posted 14 February 2018 - 08:58 PM

Try gently shaking the cartridge carriage see if it clicks, I had a similar issue way back with an HP.  I called HP and the tech told me to do just that and it worked.  He did emphasize on the gentle, apparent;y I had jarred it hard enough that the belt slipped.  


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