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At my wit's end with this bleeping computer!


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#1 lshwarts

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Posted 14 February 2018 - 02:16 PM

Hi there...

 

First post, so please bear with me; I'm going to dump as much information as I can in hopes of FINALLY finding a cause / solution to this crap...

 

I have a stock Asus G20AJ gaming machine, with specs as follows:

 

Processor: Intel Core I7-4790 @ 3.60 Ghz

RAM: 16 GB

OS: Windows 10 Home 64 bit (recently upgraded from Windows 8 - more info below)

Graphics Card: GeForce GTX 760

Monitor: HP 2311x

 

Information:

For the last year, my computer has been bricked because Windows crapped out on me when I was trying to upgrade from 8 to 10. It was inoperable. Yesterday, a neighbor agreed to help me get it fixed and did a clean install of Windows 10. We completely wiped the computer and did a fresh install of the OS. It's working perfectly. I've gone in and downloaded / installed all the latest drivers for everything. The only software currently installed on my computer are whatever comes with Windows, Avast Antivirus, Origin (for Sims 3 games, but they're not downloaded / installed yet), Steam, and Civilization 6.

 

The Problem:

While playing Civilization 6 (and I seem to remember it happening when I was playing the Sims 3 way back when, before Windows died), my monitor will go black and a white window will flash on the screen which says, "Input Signal Out of Range - Change settings to 1920x1080 60 Hz." (Note that this is currently my resolution and refresh rate setting). For a few minutes while that is flashing on and off my screen, I can still hear the sound of the game running on the computer; then, the sound will freeze and the computer will restart.

 

Sometimes this happens after only a few minutes of playing the game, and sometimes it won't happen for several hours. But it ALWAYS happens. At first I thought it was some kind of Windows glitch, but the first time I cranked up Civ after the clean Windows 10 install, it did the exact same thing, which dispels that notion. I have tried cranking my Civ graphics settings way down, but that didn't help either.

 

My computer more than meets the minimum specifications for Civ 6 and is only just shy of the "recommended" specs, as that requires a 770 graphics card, and I have a 760.

 

I'm really at a loss for what's going on or what I should do. Any help, suggestions, or ideas are welcome and greatly appreciated!!



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#2 OldPhil

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Posted 14 February 2018 - 04:00 PM

Seems as if it may be a video issue, you chip has graphics.  I would pull the graphics card and plug into the boards header try things using the chips graphics.


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#3 hamluis

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Posted 15 February 2018 - 08:49 AM

FWIW

 

Louis



#4 RolandJS

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Posted 15 February 2018 - 11:44 AM

I'm wondering if the normal 60Hz was bumped up to a higher number by something.  As Hamluis indicated, Google is our friend.


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