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Computer Out of Memory (but it's not)


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#1 t3dus

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Posted 14 February 2018 - 12:07 PM

I have a computer here that claims it's out of memory when it gets to about 47% usage or higher. The memory is never actually ever full according to Task Manager so I have a feeling there is some other setting that is triggering this error, but what?

 

Anybody have an idea how I can troubleshoot this issue?


Edited by t3dus, 14 February 2018 - 03:47 PM.


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#2 Kilroy

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Posted 14 February 2018 - 03:34 PM

More details would be helpful.  How much RAM do you have? What is telling you you're out of memory?



#3 t3dus

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Posted 14 February 2018 - 03:44 PM

The computer has 8gb of ram. The error is just a generic system error that pops up that looks like this one below. I check Task Manager and it's only using up about 47% of memory so it's not out.

 

Z2y9VEy.jpg


Edited by t3dus, 14 February 2018 - 03:47 PM.


#4 Kilroy

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Posted 14 February 2018 - 03:59 PM

I see that the machine has been up for three days.  If you restart the machine how long does it take for the problem to start happening?  If it takes a while it might be that a program you're using has a memory leak.



#5 jenae

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Posted 14 February 2018 - 09:02 PM

Hi, out of memory does not refer to physical memory (Ram) it is related to reserved space on the hdd for processes to run, usually refers to a hdd short on space. Go to search and type :- command prompt, right click on the returned command prompt and select "run as administrator" at the prompt copy and paste this cmd:-

 

wmic logicaldisk get Name, Compressed, Description, DriveType, FileSystem, FreeSpace, SupportsDiskQuotas, VolumeDirty, VolumeName /Format:list > 0 & notepad 0

 

Press enter , please post the notepad output here.



#6 t3dus

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Posted 14 February 2018 - 10:30 PM

I see that the machine has been up for three days.  If you restart the machine how long does it take for the problem to start happening?  If it takes a while it might be that a program you're using has a memory leak.

I'm not sure. I'll have to have the person who uses it reboot it and then let me know when it happens again.

 

Hi, out of memory does not refer to physical memory (Ram) it is related to reserved space on the hdd for processes to run, usually refers to a hdd short on space. Go to search and type :- command prompt, right click on the returned command prompt and select "run as administrator" at the prompt copy and paste this cmd:-

 

wmic logicaldisk get Name, Compressed, Description, DriveType, FileSystem, FreeSpace, SupportsDiskQuotas, VolumeDirty, VolumeName /Format:list > 0 & notepad 0

 

Press enter , please post the notepad output here.

It's got plenty of storage space free.

 

Compressed=FALSE
Description=Local Fixed Disk
DriveType=3
FileSystem=NTFS
FreeSpace=882784813056
Name=C:
SupportsDiskQuotas=TRUE
VolumeDirty=FALSE
VolumeName=Windows
 
 
Compressed=
Description=CD-ROM Disc
DriveType=5
FileSystem=
FreeSpace=
Name=D:
SupportsDiskQuotas=
VolumeDirty=
VolumeName=

Edited by t3dus, 14 February 2018 - 10:34 PM.


#7 MadmanRB

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Posted 14 February 2018 - 11:21 PM

Can you give us your full system specs?

 

To do this use speccy:

 

https://www.ccleaner.com/speccy

 

and to post a screenshot:

https://www.ccleaner.com/docs/speccy/using-speccy/publishing-a-speccy-profile-to-the-web


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#8 t3dus

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Posted 15 February 2018 - 09:43 AM

Can you give us your full system specs?

 

To do this use speccy:

 

https://www.ccleaner.com/speccy

 

and to post a screenshot:

https://www.ccleaner.com/docs/speccy/using-speccy/publishing-a-speccy-profile-to-the-web

Yeah I can do that but what does Speccy show that dxdiag doesn't? Looks like the same details to me..



#9 t3dus

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Posted 15 February 2018 - 09:57 AM

Can you give us your full system specs?

 

To do this use speccy:

 

https://www.ccleaner.com/speccy

 

and to post a screenshot:

https://www.ccleaner.com/docs/speccy/using-speccy/publishing-a-speccy-profile-to-the-web

Ok Here is what you wanted.

Attached Files



#10 MadmanRB

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Posted 15 February 2018 - 10:40 AM

 

Can you give us your full system specs?

 

To do this use speccy:

 

https://www.ccleaner.com/speccy

 

and to post a screenshot:

https://www.ccleaner.com/docs/speccy/using-speccy/publishing-a-speccy-profile-to-the-web

Yeah I can do that but what does Speccy show that dxdiag doesn't? Looks like the same details to me..

 

 

 

Speccy is more convenient for us to look at ll aspects of the hardware.

 

dxdalog is quite limited, plus speccy is quite good at giving us full info on your hardware.

 

Now with that said your text file tells me that hardware wise things are fine and this error should not be happening.

 

Something is off here and i dont think its hardware related.


Edited by MadmanRB, 15 February 2018 - 10:42 AM.

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#11 t3dus

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Posted 15 February 2018 - 11:31 AM

 

 

Can you give us your full system specs?

 

To do this use speccy:

 

https://www.ccleaner.com/speccy

 

and to post a screenshot:

https://www.ccleaner.com/docs/speccy/using-speccy/publishing-a-speccy-profile-to-the-web

Yeah I can do that but what does Speccy show that dxdiag doesn't? Looks like the same details to me..

 

 

 

Speccy is more convenient for us to look at ll aspects of the hardware.

 

dxdalog is quite limited, plus speccy is quite good at giving us full info on your hardware.

 

Now with that said your text file tells me that hardware wise things are fine and this error should not be happening.

 

Something is off here and i dont think its hardware related.

 

I wasn't convinced that it was hardware related myself when I first started seeing it. I'm not quite sure what to make of this issue.



#12 xrobwx

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Posted 15 February 2018 - 12:54 PM

Open disk management take a screenshot of the window that opens and post here. 

 

https://www.lifewire.com/how-to-open-disk-management-2626080

 

 

 

 

5655d1485948204t-vhd-disk-management-par


Edited by xrobwx, 15 February 2018 - 12:55 PM.


#13 jenae

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Posted 15 February 2018 - 05:53 PM

Hi, the wmic cmd reads disk management so we already have that info. And there is plenty of disk space available. What Anti Virus program do you use?



#14 xrobwx

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Posted 16 February 2018 - 08:45 AM

Hi, the wmic cmd reads disk management so we already have that info. And there is plenty of disk space available. What Anti Virus program do you use?

Thanks! I did not know. Carry on.






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