Jump to content


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.

Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.


Hermes 2.1 - removal

  • This topic is locked This topic is locked
1 reply to this topic

#1 jcinIT


  • Members
  • 1 posts
  • Local time:10:24 PM

Posted 14 February 2018 - 07:03 AM



Long time lurker and major fan of BleepingComputer.


Was hit with Hermes2.1, even on the external backup drive.

Paid ransom, got the decryptor.  Went offline to recover files, backed up and ran adwcleaner, jrt, frst, malwarebytes (full), security essentials (full).


Went back online with new backup methods (including offsite).  Not even day later, files re-encrypted.


What is the best way to remove this payload?


Windows Server 2008 r2.


Did notice that it seems to be coming from account "NewUser" which has been disabled, profile folders has been deleted.


Please help, thank you very much.



BC AdBot (Login to Remove)



#2 quietman7


    Bleepin' Janitor

  • Global Moderator
  • 50,718 posts
  • Gender:Male
  • Location:Virginia, USA
  • Local time:11:24 PM

Posted 14 February 2018 - 05:16 PM

If you need individual assistance only with removing the malware infection, follow the instructions in the Malware Removal and Log Section Preparation Guide...all other questions or comments should be posted in the support topics. When you have done that, start a new topic and post your logs in the Virus, Trojan, Spyware, and Malware Removal Logs forum, NOT here, for assistance by the Malware Response Team. If HelpBot replies to your topic, please follow Step One and CLICK the link so it will report your topic to the team members.

Unfortunately, there is no known method to decrypt files encrypted by Hermes 2.x without paying the ransom. Demonslay335 advised the criminals have fixed the keygen flaw and added RSA-2048 to protect the AES keys. If possible, your best option is to restore from backups, try file recovery software or backup/save your encrypted data as is and wait for a possible solution at a later time.

There is an ongoing discussion in this topic where victims can post comments, ask questions and seek further assistance. Other victims have been directed there to share information, experiences and suggestions.Rather than have everyone with individual topics, it would be best (and more manageable for staff) if you posted any more questions, comments or requests for assistance in the above support topic discussion...it includes experiences by experts, a variety of IT consultants, end users and company reps who have been affected by ransomware infections. To avoid unnecessary confusion, this topic is closed.

The BC Staff
Windows Insider MVP 2017-2018
Microsoft MVP Reconnect 2016
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

If I have been helpful & you'd like to consider a donation, click 38WxTfO.gif

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users