I have been trying to fix my elderly father's computer for over a week now. He called a support number that came up on his screen and gave them access to his computer. I found the virus supportscam. JS/TechBrolo.Q, and was able to remove it. In fact, I've run whatever scans I can get onto his computer and it says it's clean. His malware bytes program is corrupted so I can't run that. I have removed all suspicious programs, yet it still won't go online. None of the Internet options even show up. I tried to connect using an Ethernet wire and it still wouldn't work. Could this be a driver that is missing? Obviously, they did something when they had access to the computer. How do I get it back online? Any help would be greatly appreciated. I am on my computer and have full access to the Internet.