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Trouble turning on laptop. Windows 10 operating system


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#1 IceFlow

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Posted 13 February 2018 - 02:15 PM

Hi!

 

I am having trouble turning on my laptop.

 

Up until a few days ago, I would push the power button and it would come on. Now, when I hit the button, I get a completely black screen, so I push the power button to shut it off. I turn it on again, this time it has a dark grey screen so I turn it off again. When I turn it on a third time, the screen cycles through several screen colors - orange, blue, green, yellow… The fourth time I turn it back on, it usually works, but sometimes I have to turn it on up to ten times.  It also turns itself off sometimes and seems to run much slower than before this all started. Also, sometimes it will not turn off and I have to take out the battery for it to do so. I have Windows 10.

 

Very grateful for comments/suggestions.

 

These are the computer specs:

 

Cyberpowerpc.com

Code: NTBKX77500                             

Xplorer X7-7500 Gaming Notebook

ADAPTER: Universal AC-DC Adapter

BATTERY: 6 cells Smart Lithium-Ion battery pack, 48.84WH

BLUETOOTH: None

CD: 8X DVD+/-R/RW/4X + DL Super-Multi Drive (NB-358-DVDRW)

CPU: Intel® Core™ i7-2820QM Mobile Processor 2.30 GHz 8M Intel Smart Cache, Max Turbo Freq. 3.40 GHz [+360]

FLASHMEDIA: Built-In 9in1 Media Reader

HDD: 750GB 7200RPM SATA300 Hard Drive [+48]

HDMI: Built-in HDMI Port

INVERTER: None

KEYBOARD: Built-in Keyboard

MEMORY: 8GB (4GBx2) DDR3-1333 SODIMM Memory (Corsair or Major Brand)

MOTHERBOARD: Intel HM65 Express Chipset Mainboard

MOUSE: BUILT-IN TOUCHPAD

NETWORK: Built-in 10/100/1000 Mbps Network Card

NOTEBOOK: Clevo W170HN Gaming Notebook 17.3" Full HD 16:9 LED-Backlit 1920x1080 Display w/ Built-in 2.0MP Webcam, HDMI Port, Li-Ion Battery, & Universal AC Adapter

NOTEBOOK_COVER: Xplorer X7 Gaming Notebook Cover

OS: Microsoft® Windows® 7 Home Premium (64-bit Edition)

SOFT1: Microsoft® Office® 2010 Home and Student (Word, Excel, PowerPoint + OneNote) [+105]

SOUND: Built-in 3D Premium Surround Sound

SPEAKERS: Built-in Stereo Speakers System

TVRC: None

USB: Built-in 2x USB2.0 Ports + 2x USB3.0 Ports

USBFLASH: None

USBHD: None

VIDEO: NVIDIA GT 555M 2GB PCIe Video

VIDEOCAMERA1: Built-in 2.0 Mega Pixel Webcam

WNC: Built-in Wireless LAN 802.11b/g/n + Bluetooth v3.0 Card module

WTV: None

 

 

 

 



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#2 IceFlow

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Posted 16 February 2018 - 10:02 AM

Laptop will not turn on at all now.

Please help!

Edited by IceFlow, 16 February 2018 - 10:09 AM.


#3 HyperHenry

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Posted 16 February 2018 - 05:24 PM

https://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/, There's more info that we need to help you.



#4 IceFlow

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Posted 17 February 2018 - 10:56 AM

The laptop is dead and I am unable to download anything.  Any other suggestions gratefully received.



#5 HyperHenry

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Posted 17 February 2018 - 12:33 PM

My first guess would be that the battery is dead. replacement aren't too expensive.



#6 thewebdevil

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Posted 17 February 2018 - 03:08 PM

Take the battery out and connect it to the power cord then try to power it on. It should still power on without the battery. If it has the same issue then you can rule out the battery being the cause.

#7 IceFlow

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Posted 18 February 2018 - 01:19 PM

It is not the battery.I have tried it without the battery and nothing happens. 

 

Could it be the hard drive?  Is there a test that I can do to see if it is the hard drive?

 

Thanks for the help!


Edited by IceFlow, 18 February 2018 - 01:36 PM.


#8 thewebdevil

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Posted 18 February 2018 - 05:15 PM

When you plug in the power cord does it have a light indicating that it is plugged in? The things I would try in this order are: Make sure the power cord works, reseat the RAM, remove the hard drive and see if you can get something on the screen. If the hard drive is bad you would normally still see something on the screen; however, if the BIOS is stuck trying to initialize it, it's possible.

#9 IceFlow

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Posted 22 February 2018 - 02:27 PM

Thanks, thewebdevil! Will get back to you.



#10 IceFlow

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Posted 25 February 2018 - 02:17 PM

Hello!

 

Thank you very much again, webdevil!

 

I took your advice and reseated the RAM, the laptop turned on (albeit very slowly) and it worked for one night basically normal.

 

Now the power works, and it switches on, but at the moment of it turning on the screen turns colors – pink, purple, and the screen had stripes too when it was switched on this afternoon. It gets through to working, but very slow in loading.

 

There was a fair amount of dust inside the laptop which I removed…

 

Can I reseat the RAM again? Could it be that it needs new RAM?

 

Could you explain what you mean by “however, if the BIOS is stuck trying to initialize it, it's possible”. Not sure how to access the BIOS.

 

Thanks yet again for your help!! I don't have internet access at home (I live in the woods), which is why it takes me a little time to reply.


Edited by IceFlow, 25 February 2018 - 02:18 PM.


#11 thewebdevil

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Posted 27 February 2018 - 08:32 AM

The RAM probably isn't causing the issues with the color bars and stripes. Thats likely going to be your GPU, LCD, or a loose connection between your mainnoard and LCD. Try hooking up an external monitor then powering it on. If it is a connection or LCD problem you should have a picture on the external screen.

Edited by thewebdevil, 27 February 2018 - 08:32 AM.





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