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Random Crashes, I'm stumped so far


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#1 Mazzbags

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Posted 12 February 2018 - 04:33 PM

I posted a thread about this on www.resetera.com and one of the users their kindly directed me to this site.

 

My build is:

 

MSI Z97 PC mate mother board

2X 4gb DDR3 Gskill Sniper

EVGA GTX 980 SC

i5-4690k, usually overclocked to 4.3 ghz, currently at stock value

corsair cx750 power supply

Samsung EVO 850 500GB SSD boot drive (cloned an HDD to this drive a few weeks ago, swapped them and reformatted the HDD to use as my E drive)

 

EDIT: Forgot to mention I'm on Windows 10

 

I bought this custom PC used off of Craigslist in 2016.  I've never had any problems with it, I've also never re-installed windows.  It didn't come with a disk, so I'm guessing I would have to buy a new copy if I wanted to do so?  For all I know it could be an illegitimate version on here, I'm not even sure how to check.

 

It all started with the game Assasin's Creed Origins a few days ago, although I'm not sure if that was the culprit or a coincidence. My PC screen went black and the computer rebooted on it's own.  I didn't realize at first that maybe I WAS getting BSOD, you see I have my gpu plugged into my TV, and I run audio out from the motherboard to the receiver for audio.  The last time this happened, I switched the inputs on my TV to check the "second monitor" and there was a frozen BSOD with a Kernal Security Check Failure error, I had to manually turn off the PC.  I assumed it was maybe game related, but since the first crash I've gotten similar crashes with no BSOD while browsing, on the desktop right after boot, and while watching videos.  In all of these cases the image on the screen freezes, if there is sound playing it will also play a distorted loop of the last few microseconds of whatever was playing, before either rebooting itself or needing to be powered off manually.  On one or two occasions, once rebooted the system starts up LEDS and case fans and then shuts off immediately 3 or 4 times before booting.

 

  I've since done a system restore multiple times after multiple crashes and don't have any crash dumps, but before I last restored I ran WhoCrashed a few times, and got different results each time.  Usually these results included ntsokrnl.exe or ntkrnlmp.exe or HAL.DLL and then a different combination of other things, such as DRIVER IRQL NOT LESS OR EQUAL or ATTEMPTED TO WRITE TO READ ONLY MEMORY.  I don't currently have any crash dumps, as I have since done a system restore and have not experienced any crashes since.

 

I have been able to replicate crashes in Assasin's Creed Origins by changing a graphical setting that requires restarting the game.  At this point it asks if you'd like to restart the game to  apply the changes.  If I click yes the game will restart and the computer will crash.  I was also able to reproduce multiple crashes on the OVERWATCH title screen, after idling for 5 minutes or so.  I played the game itself for about 20 minutes without issue however.  I have since uninstalled Assasin's Creed seeing if maybe the application was causing some errors.  I could reinstall it to see if I can reproduce crashes, but it is a 50gb download so it will take a while.

 

All of my temperatures are fine, although when I run CPUID, under Motherboard Voltages the value for VIN7 is constantly changing and varies drastically, from as low as .140 V, to 1.016     I'm not quite sure what this means and google is no help.

 

I have tried system restores, updating and rolling back video drivers, updating drivers with MSI update, ran CHKDSK twice, and the windows memory diagnostic.

 

Yesterday was the first day I had 0 crashes.  I have ram in slots 2 and 4.  I pulled the ram from slot 4 and booted.  I let overwatch idle at the title screen, which consistently caused crashes before.  All was good there.  I thought "no way I'm this lucky and it's just the first stick of ram I pulled?"  Turns out I wasn't that lucky.  I reinserted the stick into slot 4, and the PC fans and LEDS would start up for second and then power off, it would do this infinitely until I held the power button or switched off the PSU.  I still thought maybe the ram in slot 4 was causing this, so I pulled it out again. The PC fans and LEDS continued to start up for a second and power off.  I pulled the RAM from slot 2 and reinserted it, and this let my PC boot.  Maybe I bumped slot 2 when reinserting the ram into slot 4 or something?  That's the only thing I can think of.

 

So here I am now.  I have 1 stick of ram in slot 2 and haven't had a crash yet.  I ran memcheck86 on this stick of ram and completed 8 passes with no errors.  I guess what I need to do next is run memcheck86 on the other stick of ram, but I'm kind of scared to mess with the ram again in the event that it makes my PC unable to boot, so if anyone can offer advice on that I'd appreciate it.

 

 

Sorry for the long winded post, I've been learning as I go and most of this is new to me.  The folks on resetera walked me through my trouble shooting up until this point, but they directed me to this forum after my ram switching boot issues.  Any help or insight is VERY appreciated, this has been an absolute nightmare for me, I use my PC for everything.


Edited by Mazzbags, 12 February 2018 - 04:51 PM.


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#2 usasma

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Posted 13 February 2018 - 08:08 AM

You can download a fresh copy of the latest version of W10 for free from here:  https://www.microsoft.com/en-us/software-download/windows10

You'll also have to check the activation status (in case it's pirated):  https://support.microsoft.com/en-us/help/12440/windows-10-activation

 

More to follow later...........


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 usasma

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Posted 13 February 2018 - 08:16 AM

Have you tried a clean install of the video drivers?

Please uninstall your video drivers and all the nVidia/AMD/Intel VIDEO (not chipset) software from your system (Settings...Apps - or appwiz.cpl)
- If uninstalling the AMD video drivers, you may also want to run the AMD Clean Uninstall utility (free from here:  http://support.amd.com/en-us/kb-articles/Pages/AMD-Clean-Uninstall-Utility.aspx )
Then use this free tool to remove any traces of the drivers:  http://www.guru3d.com/files-details/display-driver-uninstaller-download.html

Then reboot and check Windows Update (allow it to install video drivers):  https://support.microsoft.com/en-us/help/15054/windows-7-automatically-get-recommended-drivers-updates-hardware

Test to see if this helps and post back with the results.

Then, if that works and you need the nVidia drivers - feel free to download and install the latest, W10 compatible video drivers from http://www.nvidia.com/Download/index.aspx
Then, if that works and you need the AMD drivers - feel free to download and install the latest, W10 compatible video drivers from http://support.amd.com/en-us/download
Then, if that works and you need the Intel drivers - feel free to download and install the latest, W10 compatible video drivers from http://downloadcenter.intel.com (you can also usually download these drivers from the manufacturer's website)

Have you tried a clean install of Windows?

 

A clean install is:
- Windows is installed to a freshly partitioned hard drive with legitimate installation media (W10:  https://www.microsoft.com/en-us/software-download/windows10 ).
- The installation media is only a copy of Windows, not the OEM recovery disks that you can make on some systems.
- Windows is fully updated after it's installed.  That's ALL updates - none excepted.
- NO 3rd party software is installed.
- There are no errors in Device Manager (if you find any, post back for suggestions).

This will wipe everything off of the computer, so it's advisable to backup your stuff first.
Also, it will wipe out all the special software that the OEM added to the system, so if you rely on any of that - let us know what it is so we can figure out a way to save/download it (the easiest way is to create/obtain the OEM;s recovery media)

If unable to find recovery media that has the software (or if you suspect that this is a hardware problem), you can make an image of your system that'll preserve everything in the state that it was in when you made the image.  You can also do this if you don't want to try another hard drive - yet you want to be able to return to the current system state.
One drawback to this is that you're making an image of a malfunctioning system - so, if there are errors in the system software, you'll have a nice copy of them :(
Another drawback is that the image of the system will be very large - so you'll most likely need a large external drive to store it on.
But, this will allow you to save everything on the hard drive (although you'll need an image viewer to get things out of the image).
The point here is that, if it's a hardware problem, then you can restore the system to the point it was when you made the image - after you repair the hardware problem.
You can obtain more info on imaging in the Backup/Imaging/DiskMgmt forums located here:  http://www.bleepingcomputer.com/forums/f/238/backup-imaging-and-disk-management-software/

The point of doing this (the clean install) is to:
- rule out Windows as a problem (if the problem continues, it's not a Windows problem as you completely replaced Windows
- rule out 3rd party software (if the problem continues, it's not a 3rd party software problem as you didn't install any 3rd party software)
- so, if the problem continues, it must be a hardware problem.

OTOH, if the problem stops, then it was either a Windows or 3rd party software problem.  If the problem doesn't come back, then you've fixed it.  Then all that remains is setting the computer back up the way that you'd like it and importing your data from the backup you made.

 

Finally, let's have a look at these 2 sets of reports:

 

Let's try looking at these 2 sets of reports:

Report Set #1)  Please run this report collecting tool (even though you may not be experiencing BSOD's) so that we can provide a complete analysis: (from the pinned topic at the top of the forum)   http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

If you have problems with it running it, there's an alternate tool here (direct download link):  https://github.com/blueelvis/BSOD-Inspector/releases/download/1.0.5/BSODInspector-1.0.5.exe

NOTE:
Please zip up the (.ZIP) files - do not use .RAR or other compression utilities. 
.ZIP is the type file that can be uploaded to the forums.

Report Set #2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504
The Event ID 41 error is simply Windows saying that it doesn't know why it shutdown.

While waiting for a reply, please monitor your temps with one of these free utilities: 
SpeedFan:  http://www.almico.com/sfdownload.php
HWMonitor:  https://www.cpuid.com/softwares/hwmonitor.html
HWInfo:  https://www.hwinfo.com/download.php

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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