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Got a BSOD and now my computer won't start up


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#1 pablo351676

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Posted 11 February 2018 - 06:56 PM

The whole week I've been getting BSOD and I didn't know why. I assumed it was something small so I didn't pay much attention to it. Today I got another BSOD and whenever I try to start my computer it shows green and grey lines and restarts, then it goes completely black. Idk what is happening I just want my computer to act normal again.

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#2 OldPhil

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Posted 11 February 2018 - 07:14 PM

Have you tried to get into safe mode, if not try repeatedly tapping F8 as it starts.  If it does start yo have a decent chance of getting help.


Honesty & Integrity Above All!


#3 pablo351676

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Posted 11 February 2018 - 07:17 PM

I got to the automatic repair screen and I reset it. It's resetting my computer at the moment and I'll see if it works after that.
I got to the automatic repair screen and I reset it. It's resetting my computer at the moment and I'll see if it works after that

#4 OldPhil

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Posted 11 February 2018 - 07:56 PM

Glad to hear it, let us know how it comes out.


Edited by OldPhil, 11 February 2018 - 07:56 PM.

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#5 pablo351676

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Posted 11 February 2018 - 08:05 PM

Sadly, resetting did not help. I left it on the resetting screen and I came back an hour later to a black screen. I moved the mouse to see if it would turn back on but it didn't. So I turned it of and on and it restarted. The grey and geeen lines are still there and it won't let me start up

#6 OldPhil

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Posted 11 February 2018 - 08:10 PM

Give full system specs one of the guys may have an idea.  I am thinking video issue but just don't know


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#7 pablo351676

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Posted 11 February 2018 - 08:18 PM

I have an and Radeon 7900, eight core processor, tx750 power supply, seagate barracuda 1000gb memory card, vapor x sapphire, I have to check for the rest I bought it prebuilt recently and I checked the specs using devices on my computer.

#8 pablo351676

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Posted 11 February 2018 - 08:19 PM

I can record what the screen looks like and send it to you if you'd like?

#9 OldPhil

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Posted 11 February 2018 - 08:35 PM

You can post it, down by post go to more reply options.


Edited by OldPhil, 11 February 2018 - 08:35 PM.

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#10 pablo351676

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Posted 11 February 2018 - 08:38 PM

It says I'm not permitted to upload this kind of file

Edited by pablo351676, 11 February 2018 - 08:42 PM.


#11 pablo351676

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Posted 11 February 2018 - 10:34 PM

I managed to get into safe mode

#12 JohnC_21

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Posted 12 February 2018 - 08:14 AM

I'm thinking this could be any number of hardware problems. If you purchased it recently can you contact the purchaser and RMA the computer after showing them an  image of you video problems?

 

What OS are you using and how long has the computer been running okay in safe mode?



#13 pablo351676

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Posted 12 February 2018 - 11:57 AM

Sadly I can't contact the previous owner because I bought it on an app that I've since deleted. I am using windows 10 and I've been on safe mode for a while now

#14 pablo351676

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Posted 12 February 2018 - 11:58 AM

I'm thinking it's a video error

#15 JohnC_21

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Posted 12 February 2018 - 01:37 PM

Uninstall the AMD Radeon graphics driver in Safe Mode. Then install the driver in the below link.

 

https://support.amd.com/en-us/download/desktop?os=Windows%2010%20-%2064

 

 






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