Unfortunately it appears that the system has pirated software.
Please get a legitimate copy installed and we'll be glad to help.
Here's suggestions on how to ensure that your version is legitimate: http://windows.microsoft.com/en-us/windows/genuine
Please be aware that we may not be able to fix it (as the hacks that were done to activate it will cause the OS to behave differently than we expect it to). If that's the case, our efforts to help may just waste your time. Secondly, the forum rules prohibit assisting with pirated software - so the topic would be closed if that is the case.
As a courtesy, I will offer an analysis of your issues using the reports you provided.
I will not answer any questions about the analysis until the system is made legitimate.
If you do make it legitimate, please submit a new set of reports for us to check.
Just FYI, sometimes the owner won't know about this. So here's 2 scenarios that might ring a bell:
- if they had a "friend" help with the computer - and the "friend" installed a pirated copy.
- or they used a copy that they had from another OEM computer. The OEM license is tied to the hardware that it came from - so you can't just use it on another system (that means that it's pirated).
And here's the analysis:
Lot's of problems in the Admin log with the Bonjour service. Please uninstall it.
If it's needed, the Apple Software Update program will continually offer to reinstall it - but I find that most people don't need it.
Please also uninstall the Lenovo Companion. It's spitting errors in the Admin logfile.
If you want it, feel free to download and reinstall it a fresh copy from the Lenovo support website for your model.
Your UEFI/BIOS (version CDCN35WW) dates from 2016. Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system. This is just in case there has been a more recent update.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and that outdated UEFI/BIOS' may be the cause of some compatibility issues).
Only 8 Windows Update hotfixes installed. Most build 16299 (1709/Fall Creators Update) systems have more than this. Please visit Windows Update and get ALL available Windows Updates.
The actual number is not important. Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.
This device is disabled in Device Manager:
LogMeIn Hamachi Virtual Ethernet Adapter #2 ROOT\NET\0001 This device is disabled.
Please re-enable the device, then uninstall the program (from Settings...Apps - NOT FROM Device Manager).
If needed, download/install a fresh copy from the developers website.
There's a fair number of Live Kernel Events in the WER section of the MSINFO32 report (6 or 7).
There's also a couple of BSOD's that seem to be hardware and/or video related.
As such, I suggest these free hardware diagnostics:
My suggested way to diagnose a hardware problem (3 steps):
Step #1) Please run these free hardware diagnostics: http://www.carrona.org/hwdiag.html
Please run ALL of the tests and let us know the results. (If you can't run all the tests, then at least run these free, bootable diagnostics: http://www.carrona.org/initdiag.html )
FYI - These are the tests and what we usually see for the reports:
1 - Antivirus/antimalware scans: In short, if there are Trojans or other serious malware - start over in the Am I Infected forums
2 - Memory diagnostics: Run MemTest86+ for at least 3 passes. If booting from UEFI, run MemTest86 instead. Let us know if there were any errors reported
3 - Hard Drive diagnostics: Don't sweat the details here. In short, run the Seagate Seatools Long/Extended test from a bootable disk. If unable to run it from a bootable disk (UEFI and some others), then run the Seagate Seatools for Windows from within Windows. There are no diagnostics for SSD's, just run the Crystal Mark tests and let us know if there were any failures
4 - Furmark: run the test until the temperature stabilizes. Don't let it get much over 90ºC. Let us know the temp it stabilizes at and if there were any problems running the test (other than slowness).
5 - Prime95: run the Blend test for 24 hours (this may not be possible, but run it as long as you can. Look for errors in the output, or for problems running the test (freezes/crashes)
6 - Video 2 (other video tests): there's several tests here. Run all of them. I'm especially interested in the Video Memory Test. Let us know the results of the test(s)
- A - simtek.org memtest
- B - Video memory stress test
- C - Artifact Locator
- D - OCCT - 4 built in tests for CPU, GPU, PSU
- E - Video Memory Stress Test
7 - CPU tests: run at least one test on your CPU and let us know the result.
Step #2) If all the tests pass, then try to perform a clean install of Windows:
A clean install is:
- Windows is installed to a freshly partitioned hard drive with legitimate installation media (W10: https://www.microsoft.com/en-us/software-download/windows10 ).
- The installation media is only a copy of Windows, not the OEM recovery disks that you can make on some systems.
- Windows is fully updated after it's installed. That's ALL updates - none excepted.
- NO 3rd party software is installed.
- There are no errors in Device Manager (if you find any, post back for suggestions).
- The BIOS/UEFI is updated to the latest available version (this presumes that the system is compatible w/Windows 10 also).
This will wipe everything off of the computer, so it's advisable to backup your stuff first.
Also, it will wipe out all the special software that the OEM added to the system, so if you rely on any of that - let us know what it is so we can figure out a way to save/download it (the easiest way is to create/obtain the OEM;s recovery media)
If unable to find recovery media that has the software (or if you suspect that this is a hardware problem), you can make an image of your system that'll preserve everything in the state that it was in when you made the image. You can also do this if you don't want to try another hard drive - yet you want to be able to return to the current system state.
One drawback to this is that you're making an image of a malfunctioning system - so, if there are errors in the system software, you'll have a nice copy of them 
Another drawback is that the image of the system will be very large - so you'll most likely need a large external drive to store it on.
But, this will allow you to save everything on the hard drive (although you'll need an image viewer to get things out of the image).
The point here is that, if it's a hardware problem, then you can restore the system to the point it was when you made the image - after you repair the hardware problem.
You can obtain more info on imaging in the Backup/Imaging/DiskMgmt forums located here: http://www.bleepingcomputer.com/forums/f/238/backup-imaging-and-disk-management-software/
The point of doing this (the clean install) is to:
- rule out Windows as a problem (if the problem continues, it's not a Windows problem as you completely replaced Windows
- rule out 3rd party software (if the problem continues, it's not a 3rd party software problem as you didn't install any 3rd party software)
- so, if the problem continues, it must be a hardware problem.
OTOH, if the problem stops, then it was either a Windows or 3rd party software problem. If the problem doesn't come back, then you've fixed it. Then all that remains is setting the computer back up the way that you'd like it and importing your data from the backup you made.
Step #3) Then, if the clean install confirms the hardware problem, try this procedure to isolate the problem device(s): http://www.carrona.org/strpdown.html
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able. - John
(my website: http://www.carrona.org/
)**If you need a more detailed explanation, please ask for it. I have the Knack
. ** If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.
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