My mom's old desktop "crashed" recently and she called me to help her fix it. Windows recovery says it cant automatically fix the problem and spat out this info.
Problem Event name: StartupRepairOffline
Problem Signature 01: 6.1.7600.16385
Problem Signature 02: 6.1.7600.16385
Problem Signature 03: unknown
Problem Signature 04: 21199423
Problem Signature 05: AutoFailover
Problem Signature 06: 4
Problem Signature 07: NoRootCause
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033
This is beyond my knowledge base and I was recommended posting here by a friend. Any and all help is appreciated.
EDIT: cannot boot in safe mode, everything I've tried loops me back to the auto repair tool and then reboots the computer.
Edited by jonscheer, 10 February 2018 - 02:49 PM.