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I need some help for my Elderly Neighbors PC


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6 replies to this topic

#1 Joejr2u

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Posted 10 February 2018 - 12:50 PM

Can someone tell me what this issue is. My elderly neighbor just uses this pc for games. He is not connected to the Internet

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#2 Joejr2u

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Posted 10 February 2018 - 12:52 PM

I can send a pic. My bad I thought we could attach pics 😭😭😭

#3 hamluis

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Posted 10 February 2018 - 12:57 PM

BC BSODs Posting Instructions -

 

Thanks :).

 

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#4 Joejr2u

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Posted 10 February 2018 - 01:09 PM

Can someone tell me what the issue is. I need to help my Elderly Neighbors PC

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Edited by Orange Blossom, 10 February 2018 - 02:19 PM.
Merged topics. ~ OB


#5 usasma

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Posted 10 February 2018 - 03:57 PM

What is the make and model of their PC?

The sceenshot implies that the problem lies with the hard drive (could be software or hardware).
I suggest that you start with these free, bootable diagnostics:  http://www.carrona.org/initdiag.html

Post back with the results and we'll move on from there.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#6 Joejr2u

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Posted 10 February 2018 - 07:10 PM

This computer is not connected to the Internet. So what can I do?

#7 usasma

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Posted 12 February 2018 - 05:36 PM

You can download and create the bootable diagnostics on another computer and then carry them to the neighbors computer to run them.

 

You can also check in the BIOS to see if the HDD is being seen there (the screen shot shows the system trying to boot from the CD/DVD just before it gets a disk error.

If the hard drive isn't in the boot order, then the error is (most likely) because there's no bootable disk in the CD/DVD drive

If the hard drive is in the boot order, then there may be a problem with the boot files on the driver - or a hardware problem with the hard drive itself.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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