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Laptop restarts and gives me Bug Check Error on Event Viewer. Help?


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#61 brenw29

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Posted 12 March 2018 - 10:46 PM

So... Still doesn't work. Asus put a request in to replace the entire unit so I'm waiting on that now.

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#62 HyperHenry

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Posted 12 March 2018 - 11:19 PM

Just what I suggested earlier. :hysterical: . Hope the new one makes you smile.



#63 brenw29

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Posted 12 March 2018 - 11:21 PM

Took them a while to agree to it. Hopefully the request is approved.

#64 brenw29

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Posted 13 March 2018 - 03:55 PM

Question: You mentioned my hard drive is ancient (5400 RPM). Could that basically just be the problem? I occasionally watch videos on my computer (rare) but mostly I use Plex on my PS4 which plays files from my Laptop. Is it just that the HDD is crappy and can't run anything? I mean, I hope not cause they're just going to give me a laptop with the same specs as a replacement.

 

Task Manager says that my CPU percentage is 30-40% at most when I am using Plex so I didn't think that was clogging up my comp that much.


Edited by brenw29, 13 March 2018 - 04:02 PM.


#65 HyperHenry

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Posted 13 March 2018 - 04:40 PM

Hey Bro, the best way to tell is to try the new system without it for awhile then add it and see if the problems start again.



#66 brenw29

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Posted 13 March 2018 - 07:06 PM

Often times it shut down without Plex even open so I think the laptop is just a lemon as far as the CPU is concerned.



#67 brenw29

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Posted 14 March 2018 - 01:50 AM

Hey, so I went back to the times it restarted from a "bug check" and I got this error each time as well:

 

Log Name:      System
Source:        Microsoft-Windows-WHEA-Logger
Date:          2018-03-12 11:57:55 PM
Event ID:      20
Task Category: None
Level:         Error
Keywords:      
User:          LOCAL SERVICE
Computer:      DESKTOP-T08QT1R
Description:
A fatal hardware error has occurred.
 
Component: AMD Northbridge
Error Source: Machine Check Exception
Error Type: 11
Processor APIC ID: 0
 
The details view of this entry contains further information.
Event Xml:
  <System>
    <Provider Name="Microsoft-Windows-WHEA-Logger" Guid="{C26C4F3C-3F66-4E99-8F8A-39405CFED220}" />
    <EventID>20</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000000000000000</Keywords>
    <TimeCreated SystemTime="2018-03-13T02:57:55.687258600Z" />
    <EventRecordID>21346</EventRecordID>
    <Correlation ActivityID="{D00E89F6-7536-4CE2-9E85-F66700684A3D}" />
    <Execution ProcessID="2976" ThreadID="3572" />
    <Channel>System</Channel>
    <Computer>DESKTOP-T08QT1R</Computer>
    <Security UserID="S-1-5-19" />
  </System>
  <EventData>
    <Data Name="ErrorSource">3</Data>
    <Data Name="ApicId">0</Data>
    <Data Name="MCABank">4</Data>
    <Data Name="MciStat">0xf2000010000b0c0f</Data>
    <Data Name="MciAddr">0x0</Data>
    <Data Name="MciMisc">0x0</Data>
    <Data Name="ErrorType">11</Data>
    <Data Name="Length">928</Data>
    <Data Name="RawData">435045521002FFFFFFFF03000100000002000000A00300001B3902000D0312140000000000000000000000000000000000000000000000000000000000000000BDC407CF89B7184EB3C41F732CB57131FE6FF5E89C91C54CBA8865ABE14913BB8940040077BAD30102000000000000000000000000000000000000000000000058010000C00000000003000001000000ADCC7698B447DB4BB65E16F193C4F3DB0000000000000000000000000000000001000000000000000000000000000000000000000000000018020000800000000003000000000000B0A03EDC44A19747B95B53FA242B6E1D0000000000000000000000000000000001000000000000000000000000000000000000000000000098020000080100000003000000000000011D1E8AF94257459C33565E5CC3F7E8000000000000000000000000000000000100000000000000000000000000000000000000000000007F010000000000000002040000030000000F67000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000007000000000000000000000000000000000F6700000802000B32D87EFFFB8B170000000000000000000000000000000000000000000000000000000000000000B3F8F31CB1C5A249AA595EEF92FFA63C01000000000000009E07C0A606000000000000000000000000000000000000000000000000000000000000000000000001000000020000002A4EEF0477BAD3010000000000000000000000000000000000000000040000000F0C0B00100000F2000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000</Data>
  </EventData>
</Event>
 
 
Then I found a thread on Windows support site with everyone having the exact same problem with the AMD Northbridge HDD and Windows 10 and there was absolutely no solution that anyone could come up with as well as no answers from Windows either (https://answers.microsoft.com/en-us/windows/forum/windows_8-hardware/event-id-20-whea-logger-amd-northbridge/b69d3256-05a9-4aa7-b7ef-f0ed662c0f6f) Does that mean that even if I do get a replacement laptop, I'm STILL going to have the same issue? Should I just try to go through Windows? Does it have nothing to do with my actual laptop at all?
 
Sorry so many questions but this would make sense considering they already switched out the HDD and motherboard and all these other people were having the exact same issue...


#68 HyperHenry

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Posted 14 March 2018 - 08:21 AM

No need to worry about possible problems until they're real problems. For right now, trade you worries in for something that makes you happy.






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