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Laptop restarts and gives me Bug Check Error on Event Viewer. Help?


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#31 HyperHenry

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Posted 12 February 2018 - 01:13 PM

Trying it again, it's already past the point where it crashed last time.

 

Good deal. It's always nice to have it even if we don't use it right now.



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#32 brenw29

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Posted 12 February 2018 - 11:26 PM

Just started the sfc scannow thing :)

#33 brenw29

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Posted 12 February 2018 - 11:55 PM

It completed and said the following:

 

Windows Resource Protection did not find any integrity violations.



#34 brenw29

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Posted 13 February 2018 - 12:44 AM

So what's the next step? Do a reformat and windows install? I'm just worried about two things:

 

1. If I installed it correctly. The windows install on my jump drive is only showing up as 4GB and that seems low to me.

2. I can't find my Windows product key anywhere on my laptop itself and I no longer have the original box that would contain that information either.

 

I am concerned that I would re-format and then not be able to get Windows on it and be stuck with a broken computer.

 

I've attached the files contained in the windows save on my jump drive to see if it looks accurate.

Attached Files



#35 opera

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Posted 13 February 2018 - 01:13 AM

2. Your already activated Windows 10 product key (it's called a digital licence) is saved in the cloud on the Microsoft servers. Any new install you do on that machine will be auto activated after install so you can skip the bit that says enter your product key now.

 

All you have to do is make sure you are installing the same Win 10 version as was already on your machine (eg. Win 10 home 32bit, or Win 10 Pro 64bit etc)



#36 brenw29

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Posted 13 February 2018 - 01:18 AM

2. Your already activated Windows 10 product key (it's called a digital licence) is saved in the cloud on the Microsoft servers. Any new install you do on that machine will be auto activated after install so you can skip the bit that says enter your product key now.

 

All you have to do is make sure you are installing the same Win 10 version as was already on your machine (eg. Win 10 home 32bit, or Win 10 Pro 64bit etc)

OK, thank you.

 

What about the screenshot? Does that look right? And it says it's 4GB.


Edited by brenw29, 13 February 2018 - 01:19 AM.


#37 opera

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Posted 13 February 2018 - 01:25 AM

It won't be the same size as the final install, it will pull in extra stuff during install ..updates etc. Just make sure it is same version as what you already have.

 

A bit more reading for you, also see the hardware causes mentioned here half way down the page. Info for your head to think about   :)

 

https://docs.microsoft.com/en-us/windows-hardware/drivers/debugger/bug-check-0x124---whea-uncorrectable-error



#38 brenw29

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Posted 13 February 2018 - 01:33 AM

It is the same version for sure. That bug check code isn't the same one I received on my event viewer but thank you for the link anyway :)



#39 brenw29

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Posted 13 February 2018 - 10:11 PM

About to reformat and re-install Windows. Wish me luck.



#40 brenw29

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Posted 13 February 2018 - 10:13 PM

Wait... before I do, I also got this error this time too:

 

Log Name:      System
Source:        Microsoft-Windows-WHEA-Logger
Date:          2018-02-13 11:01:05 PM
Event ID:      20
Task Category: None
Level:         Error
Keywords:      
User:          LOCAL SERVICE
Computer:      LAPTOP-D4FNV1RD
Description:
A fatal hardware error has occurred.
 
Component: AMD Northbridge
Error Source: Machine Check Exception
Error Type: 11
Processor APIC ID: 0
 
The details view of this entry contains further information.
Event Xml:
  <System>
    <Provider Name="Microsoft-Windows-WHEA-Logger" Guid="{C26C4F3C-3F66-4E99-8F8A-39405CFED220}" />
    <EventID>20</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000000000000000</Keywords>
    <TimeCreated SystemTime="2018-02-14T03:01:05.969901900Z" />
    <EventRecordID>6870</EventRecordID>
    <Correlation ActivityID="{72F87270-B3C0-494F-BB23-25628D7B7CEA}" />
    <Execution ProcessID="3092" ThreadID="3768" />
    <Channel>System</Channel>
    <Computer>LAPTOP-D4FNV1RD</Computer>
    <Security UserID="S-1-5-19" />
  </System>
  <EventData>
    <Data Name="ErrorSource">3</Data>
    <Data Name="ApicId">0</Data>
    <Data Name="MCABank">4</Data>
    <Data Name="MciStat">0xf2000010000b0c0f</Data>
    <Data Name="MciAddr">0x0</Data>
    <Data Name="MciMisc">0x0</Data>
    <Data Name="ErrorType">11</Data>
    <Data Name="Length">928</Data>
    <Data Name="RawData">435045521002FFFFFFFF03000100000002000000A00300001E0003000E0212140000000000000000000000000000000000000000000000000000000000000000BDC407CF89B7184EB3C41F732CB57131FE6FF5E89C91C54CBA8865ABE14913BB540DC5EC3FA5D30102000000000000000000000000000000000000000000000058010000C00000000003000001000000ADCC7698B447DB4BB65E16F193C4F3DB0000000000000000000000000000000001000000000000000000000000000000000000000000000018020000800000000003000000000000B0A03EDC44A19747B95B53FA242B6E1D0000000000000000000000000000000001000000000000000000000000000000000000000000000098020000080100000003000000000000011D1E8AF94257459C33565E5CC3F7E8000000000000000000000000000000000100000000000000000000000000000000000000000000007F010000000000000002040000030000000F67000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000007000000000000000000000000000000000F6700000802000B32D87EFFFB8B170000000000000000000000000000000000000000000000000000000000000000B3F8F31CB1C5A249AA595EEF92FFA63C01000000000000009E07C0A6060000000000000000000000000000000000000000000000000000000000000000000000010000000200000040F35CF93FA5D3010000000000000000000000000000000000000000040000000F0C0B00100000F2000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000</Data>
  </EventData>
</Event>
 
 
Doesn't this mean something is wrong with my computer hardware? Will that really be fixed with a simple reformat?

Edited by brenw29, 13 February 2018 - 10:14 PM.


#41 HyperHenry

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Posted 13 February 2018 - 10:40 PM

Can you run another Sysnative report? We have a lot more to look at to see what's going on.



#42 brenw29

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Posted 13 February 2018 - 10:46 PM

Here is one I just did..

Attached Files



#43 HyperHenry

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Posted 13 February 2018 - 10:51 PM

It's the same unknown hardware error we've been dealing with. If it let's you continue then it's safe to do so. We want a fresh version of Windows on a reformatted drive and hopefully get rid of the corruption you have now.



#44 brenw29

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Posted 13 February 2018 - 10:52 PM

It won't let me reformat my C drive when I try and click 'format' because it says the C drive is running the version of Windows I am currently using.

 

Do I need to start up my computer using the Windows I downloaded onto my jump drive? And if so, how do I do that?

 

I also received this e-mail from ASUS when they sent me my windows product key:

 

You have reported that Windows is not activated. Please find your original product key below. The product key provided will only work on the original factory (OEM) image that came with your product.

 

Only on the original factory image? Does that mean that if I used that Windows tool you mentioned, my product key won't work on that?


Edited by brenw29, 13 February 2018 - 11:28 PM.


#45 HyperHenry

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Posted 13 February 2018 - 11:36 PM

No, your product key as mentioned above is stored by Microsoft so you can reinstall. If asked for a product key you have one. To install when you start the computer it'll show you what key to push to get into the BIOS or boot order. Usually it's F2 or ESC. Click it continuously until the bios or boot order comes up. Set USB as first then click F10 to save. Restart and it should take you into the setup.


Edited by HyperHenry, 13 February 2018 - 11:38 PM.





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