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Laptop restarts and gives me Bug Check Error on Event Viewer. Help?


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#16 HyperHenry

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Posted 11 February 2018 - 11:53 PM

They did put in the same hard drive it came with but I still believed the returned the same corrupted files from your old drive to the new one.



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#17 brenw29

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Posted 11 February 2018 - 11:54 PM

So should I just send it in for warranty again? What should I write so that they don't do this again?



#18 HyperHenry

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Posted 12 February 2018 - 09:03 AM

I think that we can help you fix it yourself. I'm going to ask an expert to take a look and see if he agrees with my opinion and the best way to proceed. I am thinking you may need to reformat the drive and reinstall windows. Then reinstall your programs with fresh versions. Then add your backed up files one at a time to see if they cause any issues. This way if a corrupt file comes up we know which one.



#19 HyperHenry

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Posted 12 February 2018 - 10:46 AM

One other thing to try. Please go to the power settings and turn off sleep when on A/C power.



#20 brenw29

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Posted 12 February 2018 - 11:32 AM

If I reformat the hard drive will I still have Windows though? I don't have a physical copy of Windows. Just the one that came with the laptop.

#21 HyperHenry

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Posted 12 February 2018 - 11:37 AM

You can go here to download installation media for your computer. It has to be the same version you currently have. the instructions are clear and easy to follow. https://www.microsoft.com/en-us/software-download/windows10



#22 brenw29

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Posted 12 February 2018 - 11:47 AM

So I'm going to want to "Create Installation Media for another PC" even though I'll be using it on this same computer?



#23 HyperHenry

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Posted 12 February 2018 - 12:07 PM

That is correct. The title of the option is misleading.



#24 brenw29

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Posted 12 February 2018 - 12:09 PM

Let me know if you want me to go ahead and try this. I know you said you wanted to check with someone first.



#25 brenw29

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Posted 12 February 2018 - 12:31 PM

Didn't work. It said "there was a problem running this tool."



#26 HyperHenry

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Posted 12 February 2018 - 12:34 PM

At what point did you get the error message?



#27 brenw29

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Posted 12 February 2018 - 12:51 PM

Halfway through creating the media



#28 brenw29

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Posted 12 February 2018 - 01:03 PM

Trying it again, it's already past the point where it crashed last time.



#29 HyperHenry

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Posted 12 February 2018 - 01:10 PM

Before we reformat let's try something else. Click start, type in command prompt, on the command prompt button up above right click and select run as administrator. When the command prompt comes up type or past

sfc /scannow

This is suppose to replace any corrupt files.



#30 brenw29

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Posted 12 February 2018 - 01:11 PM

Ok! I will do this when I get home from work and let you know what happens. Thanks.




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