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Laptop restarts and gives me Bug Check Error on Event Viewer. Help?


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#1 brenw29

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Posted 10 February 2018 - 03:07 AM

Keep in mind I am no genius when it comes to computers so please try to help me with layman's terms as much as possible.

 

My computer restarts every 2-3 days and lately I've noticed that this error comes up in my Event Viewer.

 

Log Name:      System
Source:        Microsoft-Windows-WER-SystemErrorReporting
Date:          2018-02-10 3:50:53 AM
Event ID:      1001
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      LAPTOP-D4FNV1RD
Description:
The computer has rebooted from a bugcheck.  The bugcheck was: 0x00000124 (0x0000000000000000, 0xffffca04d1fa18f8, 0x0000000000000000, 0x0000000000000000). A dump was saved in: C:\Windows\Minidump\021018-36140-01.dmp. Report Id: f1a1990e-8f97-4bde-b197-3140a8c1b6e5.
Event Xml:
  <System>
    <Provider Name="Microsoft-Windows-WER-SystemErrorReporting" Guid="{ABCE23E7-DE45-4366-8631-84FA6C525952}" EventSourceName="BugCheck" />
    <EventID Qualifiers="16384">1001</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2018-02-10T07:50:53.529437900Z" />
    <EventRecordID>4503</EventRecordID>
    <Correlation />
    <Execution ProcessID="0" ThreadID="0" />
    <Channel>System</Channel>
    <Computer>LAPTOP-D4FNV1RD</Computer>
    <Security />
  </System>
  <EventData>
    <Data Name="param1">0x00000124 (0x0000000000000000, 0xffffca04d1fa18f8, 0x0000000000000000, 0x0000000000000000)</Data>
    <Data Name="param2">C:\Windows\Minidump\021018-36140-01.dmp</Data>
    <Data Name="param3">f1a1990e-8f97-4bde-b197-3140a8c1b6e5</Data>
  </EventData>
</Event>
 
Anyone have any idea on the steps I can take to correct this? It appears to be a "BugCheck Error."
 
There is no BSOD. It is just a straight restart. There is no error msg that pops up either. Had to check this all in my event viewer.

Edited by brenw29, 10 February 2018 - 03:08 AM.


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#2 HyperHenry

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Posted 10 February 2018 - 02:16 PM

https://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/. This thread in the Stickies shows you what you need to post so we can help.



#3 brenw29

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Posted 10 February 2018 - 02:40 PM

Okay, thank you. I have done so. Here are the details:

 

The zip file is attached and here is the snapshot for my system: http://speccy.piriform.com/results/sI8qXAXyBGg5Ut6rQDpNd3I

Attached Files


Edited by brenw29, 10 February 2018 - 02:41 PM.


#4 HyperHenry

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Posted 10 February 2018 - 03:13 PM

The Speccy looked great. The Bug code refers to unknown hardware failure but doesn't always mean there's a hardware issue. Looking at some of the events I believe that the problem is McAffee. McAffe is known to have incompatibility issues on some Windows 10 computers. I would suggest temporarily uninstalling McAffee to see if it is the problem using Revo Uninstaller free version. http://download.cnet.com/Revo-Uninstaller/3000-2096_4-10687648.html?part=dl-&subj=dl&tag=button. After the uninstall click scan to scan for leftovers. then select all and delete. Then go here https://www.bleepingcomputer.com/download/mcafee-consumer-products-removal-tool/dl/51/ and download the McAffee removal tool. Hopefully this will help.



#5 brenw29

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Posted 10 February 2018 - 03:46 PM

Currently doing this now. I will post an update in the next few days if it restarts again. In the meantime after it's uninstalled, should I download any other type of virus protection? I'm worried about having my computer unprotected..



#6 HyperHenry

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Posted 10 February 2018 - 04:13 PM

Windows 10 has an anti-virus built right in. Windows Defender.



#7 brenw29

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Posted 11 February 2018 - 05:04 PM

UPDATE: It restarted again and gave me another Bug Check error in the event viewer at the time that it did the restart.

 

Log Name:      System
Source:        Microsoft-Windows-WER-SystemErrorReporting
Date:          2018-02-11 5:59:42 PM
Event ID:      1001
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      LAPTOP-D4FNV1RD
Description:
The computer has rebooted from a bugcheck.  The bugcheck was: 0x00000124 (0x0000000000000000, 0xffffd40a0657a8f8, 0x0000000000000000, 0x0000000000000000). A dump was saved in: C:\Windows\Minidump\021118-40031-01.dmp. Report Id: 097f44a7-0f35-42f3-b908-c55756d01f57.
Event Xml:
  <System>
    <Provider Name="Microsoft-Windows-WER-SystemErrorReporting" Guid="{ABCE23E7-DE45-4366-8631-84FA6C525952}" EventSourceName="BugCheck" />
    <EventID Qualifiers="16384">1001</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2018-02-11T21:59:42.748257600Z" />
    <EventRecordID>5381</EventRecordID>
    <Correlation />
    <Execution ProcessID="0" ThreadID="0" />
    <Channel>System</Channel>
    <Computer>LAPTOP-D4FNV1RD</Computer>
    <Security />
  </System>
  <EventData>
    <Data Name="param1">0x00000124 (0x0000000000000000, 0xffffd40a0657a8f8, 0x0000000000000000, 0x0000000000000000)</Data>
    <Data Name="param2">C:\Windows\Minidump\021118-40031-01.dmp</Data>
    <Data Name="param3">097f44a7-0f35-42f3-b908-c55756d01f57</Data>
  </EventData>
</Event>

Edited by brenw29, 11 February 2018 - 05:05 PM.


#8 HyperHenry

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Posted 11 February 2018 - 05:23 PM

It's the same Bug Check. This is a hard one to pinpoint because it just says unknown hardware. It can still be software so it's confusing. Other than the BSODs is there any unusual behaviors that might help me (ex. slow, sounds, smells etc)?



#9 brenw29

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Posted 11 February 2018 - 05:26 PM

No, not really. No weird beeping or anything and it's definitely not slow or anything. Occasionally, I have my external hard drive plugged in but it's also done the bug check and restarted when it's not plugged in. The only other thing I've ever had plugged in is my snowball microphone but that is rare.



#10 brenw29

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Posted 11 February 2018 - 05:33 PM

Here's the thing too. I already sent it in for manufacturer warranty repair. They supposedly fixed it and sent it back to me and I'm having the exact same problem.



#11 HyperHenry

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Posted 11 February 2018 - 10:09 PM

Did they tell you what they supposedly fixed?



#12 brenw29

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Posted 11 February 2018 - 10:15 PM

I am on the phone with Asus now to get the full rundown of what was done. Give me 5 minutes.



#13 brenw29

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Posted 11 February 2018 - 10:26 PM

They said that they replaced the hard drive and its connection to the motherboard.



#14 HyperHenry

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Posted 11 February 2018 - 11:40 PM

I think you need to get ahold of ASUS again. I think I've figured out your problem. First they replace your hard drive with a 5400 RPM drive (probably refurbished) which is ancient technology. I'm thinking when they had your computer they took a system image and restored it on your new drive. By doing this they copied the same issues you were having before and put them back on your new drive instead of doing a clean install then replacing your files one at a time. What is the model of your computer? I want to see what came with it originally.



#15 brenw29

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Posted 11 February 2018 - 11:41 PM

Asus Notebook X555BA






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