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Correct drivers question


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10 replies to this topic

#1 Adrian123123

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Posted 08 February 2018 - 09:15 AM

Dear Bleepingcomputer-Forum,

 

I just did a clean install of Windows 10 on my Lenovo ThinkPad s440 20AY00BNGE because of some issues that I couldn’t fix (see https://www.bleepingcomputer.com/forums/t/670036/problems-with-graphics-cards-shut-down-and-sleep-mode/). Now, my question is which drivers do I need to install to make sure that I have the right ones for my laptop. I am especially concerned with the graphics cards drivers, since there are 2 graphics cards in my laptop (Intel HD Graphics Family and AMD Radeon HD 8670M) and for games and so on to work they need to of course work in the right way to get the maximum performance. When browsing to the official Lenovo driver website for this product: https://pcsupport.lenovo.com/nl/en/products/laptops-and-netbooks/thinkpad-s-series-laptops/thinkpad-s440/20ay/00bnge/downloads, I can find many drivers (46 results), should I just download all of those / some of those? Or is that not necessary in my case?

 

Greetings,

Adrian

 



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#2 JohnC_21

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Posted 08 February 2018 - 09:30 AM

Are there any yellow exclamation marks in Device Manager? If not and the computer is running fine then I would not download anything except your graphics drivers. Windows 10 being a service updates drivers automatically.



#3 Adrian123123

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Posted 08 February 2018 - 09:48 AM

Thanks for the reply. I dont see any yellow exclamation marks! So basically these 2 drivers should be sufficient?

 

Attached File  graphic drivers.jpg   85.52KB   0 downloads

 

 



#4 Adrian123123

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Posted 08 February 2018 - 10:15 AM

While installing the AMD driver, I get the following error messages:

 

Attached File  error.jpg   86.09KB   0 downloads

 

Attached File  error2.jpg   85.35KB   0 downloads

 

how should I proceed now?



#5 JohnC_21

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Posted 08 February 2018 - 10:32 AM

Was this a download from the Lenovo site? 

 

Does the below driver install? This driver is dated 2018 vs 2015 on your first image. You want the Radeon Driver, not the Catalyst which is now obsolete.

 

http://support.amd.com/en-us/download/mobile?os=Windows%2010%20-%2064



#6 Adrian123123

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Posted 08 February 2018 - 10:48 AM

That is exactly what I did before I started my whole new clean installation. Downloading this new driver from the AMD website started the problems that I could not fix, which were the reason why I did my whole new clean installation: see https://www.bleepingcomputer.com/forums/t/670036/problems-with-graphics-cards-shut-down-and-sleep-mode/

I think that this new driver is not compatible with my laptop with the 2 different graphics cards or something like that.



#7 JohnC_21

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Posted 08 February 2018 - 11:01 AM

When a laptop has two graphics drivers then usually the OEM has a hybrid driver for both. That may be the case as you have discovered. I would contact Lenovo Support and see if they can point you to a more updated driver provide by them. That Hash verification on the image in your other thread indicates a corrupted download or driver file.



#8 Adrian123123

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Posted 08 February 2018 - 03:48 PM

Okay I will do that then, thank you very much for your help!



#9 JohnC_21

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Posted 08 February 2018 - 05:21 PM

No problem and if you find the solution please post an update.



#10 Adrian123123

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Posted 12 February 2018 - 10:30 AM

I just went to "Programs and Features" in order to uninstall the AMD and Intel Graphics drivers, so that I can restart my laptop and download and "clean install" them from the Lenovo website. However, after deleting them and restarting, I went to device manager to check whether the uninstallation worked out, I selected the option "View" -> "Show hidden devices" and I found the following: There is a Radeon 8600M graphics card that is "currently not connected to the computer"? Could that be causing the problems? Should I use the option "Uninstall device" in order to get rid of that? 

 

Attached File  missing device.jpg   117.48KB   0 downloads

 

Furthermore, the Intel Graphics driver seems to be successfully uninstalled, however the AMD 8670M driver still says "working properly", even though I uninstalled the AMD driver. Should I also use the option in the device manager "Uninstall device" and then reinstall the drivers from scratch for this one? Because as you can see from the screenshots below, the option "Roll back driver" is not available.

 

Attached File  missing device 2.jpg   108.86KB   0 downloads

 

Attached File  missing device 3.jpg   124.39KB   0 downloads

 

 



#11 JohnC_21

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Posted 12 February 2018 - 01:56 PM

I would first disable the 8600M in Device Manager, not uninstall. If that does not fix the problem then uninstall the 8670M and in safe mode use DDU to uninstall any leftovers of the 8670M. Install the driver. I don't quite understand the 8600M series not being attached as the 8670M is part of the 8600M series and is noted as such when searching for drivers on AMDs site.

 

http://www.guru3d.com/files-details/display-driver-uninstaller-download.html






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