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unknown Malware/Virus on my win7 computer


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8 replies to this topic

#1 hardleftbank

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Posted 07 February 2018 - 01:44 PM

I would really appreciate some help. I have 3 folders in my AppData/Local that I can not open, remove or delete. I have tried all kinds of malware programs and they find these files:

C:\Users\MotherShip\AppData\Local\rtdomnw\rtdomnw.exe
C:\Users\MotherShip\AppData\Local\rtdomnw\usirmxl.exe
C:\Users\MotherShip\AppData\Local\rtdomnw\usirmxl.exe
C:\Users\MotherShip\AppData\Local\lmaukwd\lmntzad.exe

 

But nothing can remove them. Any help would be appreciated. Thanks in advance!


Edited by hamluis, 07 February 2018 - 02:41 PM.
Moved from Win 7 to Am I Infected - Hamluis.


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#2 OldPhil

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Posted 07 February 2018 - 01:52 PM

Those are system folders that store data, there are good explanations on hte MS site.


Honesty & Integrity Above All!


#3 hardleftbank

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Posted 07 February 2018 - 02:07 PM

MS Security Essentials says this about them all but does not remove them. Every time I turn on my computer it finds them but will not delete them.

Trojan:Win32/Detrahere.B!dr
Category: Trojan

Description: This program is dangerous and executes commands from an attacker.

Recommended action: Remove this software immediately.

Items:
file:C:\Users\MotherShip\Desktop\SecurityCheck.exe
process:pid:608,ProcessStart:131625011543134766

Get more information about this item online.

#4 boopme

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Posted 07 February 2018 - 03:42 PM

I say let's get a deeper look. We don't just want to remove system files.. Do steps 6 and7. Please follow this Preparation Guide and post in a new topic.
Let me know if all went well..
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#5 OldPhil

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Posted 07 February 2018 - 05:20 PM

Even though they are system files the could be infected.


Honesty & Integrity Above All!


#6 sjpritch25

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Posted 08 February 2018 - 10:08 AM

You have a smart service rootkit infection.  Need Mod to move to malware removal thread.


Edited by sjpritch25, 08 February 2018 - 10:08 AM.

Microsoft MVP Consumer Security--2007-2010

#7 boopme

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Posted 08 February 2018 - 10:16 AM

Please do what I posted in Post 4....
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#8 hardleftbank

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Posted 08 February 2018 - 04:57 PM

Thank you for the help. I followed all the preparation guide but I still have C:\Users\MotherShip\AppData\Local\lmukwd\lmntzad.exe

C:\Users\MotherShip\AppData\Local\rtdomnw\usirmxl.exe and C:\Users\MotherShip\AppData\Local\wdkbmis in my AppData. These three files will not open and can not be deleted.

Now Zemana says I have Secure Trust Network Root 2 CA and it will not delete the file. On every reboot Zemana finds the same bad file.

MS security finds Trojan:Win32/Detrahere.B!dr and will not remove of Quarantine the file.

 

What should I do?

Thank you in advance for your kind help.

 



#9 boopme

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Posted 08 February 2018 - 05:13 PM

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.
From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.
Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRL Team member is already assisting you and not open the thread to respond.
The current wait time is 1 - 3 days and ALL logs are answered.
If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.
To avoid confusion, I am closing this topic.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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