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computer started running slower


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#1 sciencemagic

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Posted 07 February 2018 - 12:49 PM

I have noticed after a few weeks my computer is running slower than before. So, I checked my internet speed. When I would it check before, it used to show approximately 96-99 megabytes of internet speed. But, in the last couple of weeks, it now consistently shows approximately 48-52 megabytes.

I had my provider check the system, and the system shows (with the techs computer) 101 megabytes. So the problem is with my computer, and not my provider or modem. I have run sfs/scannow, and it showed no integrity violations. I also ran chkdsk, twice, and when the program finished, it seemed everything was OK with that procedure? Frankly not sure if there was a problem with chkdsk it would say something or not. But, nonetheless it didn't show any error messages, and allowed my computer to restart. Frankly, I have run that program before hand, and it really didn't do anything to help performance of my computer. But, when I ran it this time, it's duration was about 20 minutes, where as before, it took for ever to complete? So I'm curious about that. But, I guess is it what it is?

I haven't added any programs to my computer or haven't done anything in the last few weeks to seem to warrant my computers new found slowness.

Does anyone have any suggestions, as to what may be going on? My expertise level with computers is not that of a wizard. So, please bear that in mind with your helpful comments. Thank you!

 



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#2 hamluis

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Posted 07 February 2018 - 12:51 PM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy taking care to post the link of the snapshot in your next post.

   Go to Piriform's website, and download the free version on the left.  Click Download from Piriform.com (the FileHippo link requires an extra click). Or if you want to use a portable version of Speccy (which doesn't require installation), click the builds page link and download the portable version. You will now be asked where you want to save the file. The best place to put it is the Desktop, as it will be easy to find later.

    After the file finishes downloading, you are ready to run Speccy. If you downloaded the installer, simply double-click on it and follow the prompts until installation is complete. If you downloaded the portable version, you will need to unzip it before use. Right-click the ZIP file and click Extract all. Click Next. Open up the extracted folder and double-click on Speccy.
 
     Once inside Speccy, it will look similar to this (with your computer's specifications, of course):
 
post-33068-0-86653600-1480692866_thumb.j

     Now, at the top, click File > Publish Snapshot.

     Click Yes > then Copy to Clipboard

Now, once you are back in the forum topic you are posting in, click the ADD REPLY or REPLY TO THIS TOPIC button. Right-click in the empty space of the Reply box and click Paste. Then, click Add Reply below the Reply box.

Louis



#3 sciencemagic

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Posted 12 February 2018 - 12:27 AM

Hi Louis, thank you for your reply. I did load Speccy and took a snap shot as you requested. Unfortunately, when I follow your instructions I can't paste the snap shot. After jacking around for quite some time, I can't figure out it won't work? I can't even pasted anything either in the reply. I don't know what that is all about either. Hopefully, you may have some suggestions as to why the snap shot can't appear in this email? Thank you, Louis.



#4 hamluis

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Posted 12 February 2018 - 08:47 AM

It's a simple operation...copy the entire content of the MTB report/log...then simply paste it into your reply here.  Nothing tricky about it.

 

I don't know what you are referring to as an "email".

 

Louis



#5 sciencemagic

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Posted 12 February 2018 - 08:23 PM

http://speccy.piriform.com/results/Y1blN3MCJsP8nrPGpfVslmG.

 

Hi Louis, when I follow your instructions for pasting a screen shot to this reply, this what comes up. I was expecting the screen shot to show the actual image of the graph results, which it doesn't. But I can now see the link that is attached above, shows that image. Just not used to seeing a screen shot done that way.

After viewing the Speccy results, what do you think, Louis? Thank you.


Edited by sciencemagic, 12 February 2018 - 09:00 PM.


#6 hamluis

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Posted 13 February 2018 - 07:56 AM

The MiniToolBox data...where is it?  A copy/paste of the MTB data is important.

 

The Speccy link that you posted is OK, what I expected.

 

Louis



#7 sciencemagic

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Posted 13 February 2018 - 12:20 PM

Hi Louis,

  Thank you for your reply. Here is the Mini Tool Box info you requested. Please let me know what you think about all this data. Thank you, Louis.

 

MiniToolBox by Farbar  Version: 17-06-2016
Ran by Rick (administrator) on 13-02-2018 at 09:05:24
Running from "C:\Users\Rick\Pictures\My Screen Shots"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Model: p2-1113w Manufacturer: Hewlett-Packard

Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (02/13/2018 08:19:11 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (02/12/2018 04:18:41 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (02/12/2018 08:23:25 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (02/11/2018 08:27:11 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (02/11/2018 06:11:57 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (02/11/2018 05:55:54 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (02/11/2018 11:02:34 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (02/11/2018 07:13:02 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (02/10/2018 12:54:57 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (02/10/2018 07:27:32 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

System errors:
=============
Error: (02/11/2018 08:42:37 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was received: 40.

Error: (02/11/2018 08:42:37 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was received: 70.

Error: (02/11/2018 08:40:46 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was received: 40.

Error: (02/11/2018 08:40:46 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was received: 70.

Error: (02/02/2018 08:20:01 AM) (Source: WMPNetworkSvc) (User: )
Description: WMPNetworkSvc0x80004005

Error: (01/31/2018 08:22:41 AM) (Source: Microsoft Antimalware) (User: )
Description: %NT AUTHORITY60 has encountered an error trying to update signatures.
    New Signature Version:
    Previous Signature Version: 118.2.0.0
    Update Source: %NT AUTHORITY51
    Update Stage: 4.10.209.00
    Source Path: 4.10.209.01
    Signature Type: %NT AUTHORITY602
    Update Type: %NT AUTHORITY604
    User: NT AUTHORITY\NETWORK SERVICE
    Current Engine Version: %NT AUTHORITY605
    Previous Engine Version: %NT AUTHORITY606
    Error code: %NT AUTHORITY607
    Error description: %NT AUTHORITY608

Error: (01/29/2018 04:43:41 PM) (Source: Microsoft Antimalware) (User: )
Description: %NT AUTHORITY60 has encountered an error trying to update signatures.
    New Signature Version:
    Previous Signature Version: 118.2.0.0
    Update Source: %NT AUTHORITY51
    Update Stage: 4.10.209.00
    Source Path: 4.10.209.01
    Signature Type: %NT AUTHORITY602
    Update Type: %NT AUTHORITY604
    User: NT AUTHORITY\NETWORK SERVICE
    Current Engine Version: %NT AUTHORITY605
    Previous Engine Version: %NT AUTHORITY606
    Error code: %NT AUTHORITY607
    Error description: %NT AUTHORITY608

Error: (01/29/2018 04:43:40 PM) (Source: Microsoft Antimalware) (User: )
Description: %NT AUTHORITY60 has encountered an error trying to update signatures.
    New Signature Version:
    Previous Signature Version: 1.261.459.0
    Update Source: %NT AUTHORITY51
    Update Stage: 4.10.209.00
    Source Path: 4.10.209.01
    Signature Type: %NT AUTHORITY602
    Update Type: %NT AUTHORITY604
    User: NT AUTHORITY\NETWORK SERVICE
    Current Engine Version: %NT AUTHORITY605
    Previous Engine Version: %NT AUTHORITY606
    Error code: %NT AUTHORITY607
    Error description: %NT AUTHORITY608

Error: (01/29/2018 04:43:40 PM) (Source: Microsoft Antimalware) (User: )
Description: %NT AUTHORITY60 has encountered an error trying to update signatures.
    New Signature Version:
    Previous Signature Version: 1.261.459.0
    Update Source: %NT AUTHORITY51
    Update Stage: 4.10.209.00
    Source Path: 4.10.209.01
    Signature Type: %NT AUTHORITY602
    Update Type: %NT AUTHORITY604
    User: NT AUTHORITY\NETWORK SERVICE
    Current Engine Version: %NT AUTHORITY605
    Previous Engine Version: %NT AUTHORITY606
    Error code: %NT AUTHORITY607
    Error description: %NT AUTHORITY608

Error: (01/26/2018 09:35:00 AM) (Source: DCOM) (User: )
Description: {F9717507-6651-4EDB-BFF7-AE615179BCCF}

Microsoft Office Sessions:
=========================
Error: (02/13/2018 08:19:11 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (02/12/2018 04:18:41 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (02/12/2018 08:23:25 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (02/11/2018 08:27:11 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (02/11/2018 06:11:57 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (02/11/2018 05:55:54 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (02/11/2018 11:02:34 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (02/11/2018 07:13:02 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (02/10/2018 12:54:57 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (02/10/2018 07:27:32 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003


=========================== Installed Programs ============================
Gadwin PrintScreenPro (64-Bit) (HKLM\...\{41A4E9B4-C041-42A3-8797-C49174201247}) (Version: 5.5.1.0 - Gadwin Systems)
Google Earth Pro (HKLM\...\{D9EF644E-2FAE-493B-8180-5617CC774C4F}) (Version: 7.3.1.4507 - Google)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.33.7 - Google Inc.) Hidden
Microsoft .NET Framework 4.7 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.7.02053 - Microsoft Corporation)
Microsoft Security Essentials (HKLM\...\Microsoft Security Client) (Version: 4.10.209.0 - Microsoft Corporation)
Mozilla Firefox 58.0.1 (x64 en-US) (HKLM\...\Mozilla Firefox 58.0.1 (x64 en-US)) (Version: 58.0.1 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 58.0.1.6602 - Mozilla)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.6531 - Realtek Semiconductor Corp.)
Speccy (HKLM\...\Speccy) (Version: 1.31 - Piriform)

========================= Memory info: ===================================
Percentage of memory in use: 49%
Total physical RAM: 3686.54 MB
Available physical RAM: 1871.83 MB
Total Virtual: 9213.73 MB
Available Virtual: 7060.42 MB

========================= Partitions: =====================================
1 Drive c: (OS) (Fixed) (Total:449.07 GB) (Free:342.1 GB) NTFS
2 Drive d: (HP_RECOVERY) (Fixed) (Total:16.59 GB) (Free:1.76 GB) NTFS

========================= Users: ========================================
User accounts for \\RICK-PC

Administrator            Guest                    Rick                    


**** End of log ****
 


Edited by hamluis, 13 February 2018 - 12:46 PM.


#8 hamluis

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Posted 13 February 2018 - 01:10 PM

I would run the chkdsk /r command and follow that witth the sfc /scannow command.

 

If slowness persists after that...I would move this topic to the Am I Infected forum.

 

Louis



#9 sciencemagic

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Posted 14 February 2018 - 11:55 AM

Hi Louis,

   Thank you for your reply. I have already performed those procedures. Both Chkdsk/ R and SFC/Scannow were done about a week ago, to no avail unfortunately. Thank you for your help and patience, Louis.



#10 joseibarra

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Posted 14 February 2018 - 12:14 PM

So is your issue your computer is running slow(er) or your reported Internet download speed is not what you think it should be?

 

What did you use to measure the download speed?

 

Is the system wireless or wired directly to the router/modem?

 

How did the technician measure the speed - a home visit or remotely?

 

If a home visit was the technician close to the modem router when measure, use a direct connect cable or something else?

 

If the system is wireless you are unlikely to get the speed you are paying for and would be lucky to get 75-85% of what you are paying for depending on the distance from the wireless device.

 

Has any wireless equipment been changed or relocated prior to this issue?

 

The closer you are to the router/model the better the speed is likely to be.

 

If your system is wireless and you are able to move very close (right next to) the router/modem is the speed better?

 

If your system is wireless are you able to direct connect with a cable directly to the router/model and test the speed so you can say that there is only a problem when using wireless?

 

Do you have another wireless device (phone, tablet, etc.) that can be used to test the download speed on a different device?


Edited by joseibarra, 14 February 2018 - 12:23 PM.

The mediocre teacher tells. The good teacher explains. The superior teacher demonstrates.


#11 sciencemagic

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Posted 14 February 2018 - 06:22 PM

Thanks for your reply. Internet speed is a verified 101 MB's by my cable provider. I DON"T have wireless router. The technician was at my house and used MY modem and E cable and I saw the results with my own eyes. At the very same time, and using the same source to measure the speed, I saw 48-52 MB's with my computer. So, unequivocally the problem is with my computer. I have checked this issue not just once but several times, and the same results show up, both with my computer and the techs computer with MY cable modem and E cable. So, again, no doubt the problem is with MY computer. 

   Louis suggested I go to the "am I infected forum" . So, I guess that's my next stop"



#12 hamluis

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Posted 14 February 2018 - 07:15 PM

A check for malware won't hurt...and may provide some relief.

 

Moved to AII.

 

https://www.bleepingcomputer.com/forums/t/670718/low-internet-speed/

 

OP initiated new topic in AII...to avoid confusion, this Win 7 topic is now closed.

 

Louis


Edited by hamluis, 14 February 2018 - 07:21 PM.





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