Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Windows 10 randomly restarts, no BSOD. Tested everything I can think of.


  • Please log in to reply
5 replies to this topic

#1 Swift6066

Swift6066

  • Members
  • 3 posts
  • OFFLINE
  •  
  • Local time:10:26 PM

Posted 06 February 2018 - 12:01 PM

Hey Everyone,

I’ve been dealing with the strangest issue for the past 2-3 months. My PC randomly restarts with no BSOD, usually while doing light tasks or idling. It never happens under heavy load. I’ve ran Memtest86 for 10 passes and prime 95 for 12 hours without generating a single error. I’ve swapped out my PSU, installed additional case fans, upgraded my CPU cooler, and swapped out my HDD. I even re-installed windows 10 multiple times and updated all the drivers manually. None of this helped. 

It happens if I’m running default settings in the BIOS and when I overclock. Out of desperation I’ve installed Ubuntu and it’s perfectly stable, 0 unexpected shut downs. At this point I believe it’s a driver issue but I don’t know where to start, I’m totally stumped. If anyone has any input or suggestions I’d be forever thankful. 

My computer specs are as follows:

CPU : AMD A10-7860K 
CPU Cooler : Cryorig H5 Universal (140MM Fan)
RAM : (2x4GB) EVGA 2133mhz 
HDD : 7200 RPM Seagate 
Motherboard : MSI A68HM-E33 V2
Case : Corsair Carbide 100R
PSU : EVGA 550W
Fans : 3x 120MM Case Fans (1 intake front, 1 exhaust top, 1 exhaust rear)

Side Notes: Cooling does not appear to be the issue, 30-32C idle temp and 47C max while stress testing. Windows event viewer only shows that the PC was shut down incorrectly. I've tried different power cables and outlets. 

Thanks,

Swift



BC AdBot (Login to Remove)

 


#2 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


  • BSOD Kernel Dump Expert
  • 25,090 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Southeastern CT, USA
  • Local time:11:26 PM

Posted 06 February 2018 - 05:35 PM

If you've reinstalled Windows and still have problems - then it's most likely a hardware problem.
BUT, there are some circumstances that could be software related.

Let's try looking at these 2 sets of reports:

Report Set #1)  Please run this report collecting tool (even though you may not be experiencing BSOD's) so that we can provide a complete analysis: (from the pinned topic at the top of the forum)   http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

If you have problems with it running it, there's an alternate tool here (direct download link):  https://github.com/blueelvis/BSOD-Inspector/releases/download/1.0.5/BSODInspector-1.0.5.exe

NOTE:
Please zip up the (.ZIP) files - do not use .RAR or other compression utilities. 
.ZIP is the type file that can be uploaded to the forums.

Report Set #2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504
The Event ID 41 error is simply Windows saying that it doesn't know why it shutdown.

While waiting for a reply, please monitor your temps with one of these free utilities: 
SpeedFan:  http://www.almico.com/sfdownload.php
HWMonitor:  https://www.cpuid.com/softwares/hwmonitor.html
HWInfo:  https://www.hwinfo.com/download.php


 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 Swift6066

Swift6066
  • Topic Starter

  • Members
  • 3 posts
  • OFFLINE
  •  
  • Local time:10:26 PM

Posted 06 February 2018 - 07:14 PM

I've attached the requested files, thanks so much for you're help! 

Attached Files


Edited by Swift6066, 06 February 2018 - 07:15 PM.


#4 baines77

baines77

  • Members
  • 34 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Washington, D.C.
  • Local time:10:26 PM

Posted 07 February 2018 - 08:20 AM

Win10 has built in automatic reboots tied to updates (Why?  Because MS thinks you're stupid).  You can disable those in local group policy and with a bit of sorcery:

 

https://superuser.com/questions/957267/how-to-disable-automatic-reboots-in-windows-10

 

https://justpaste.it/HowDisableWindows10Update

 

(back up your registry first obviously).  

 

Something to check...



#5 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


  • BSOD Kernel Dump Expert
  • 25,090 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Southeastern CT, USA
  • Local time:11:26 PM

Posted 07 February 2018 - 12:31 PM

Unfortunately it appears that the system has pirated software.
Please get a legitimate copy installed and we'll be glad to help.

Here's suggestions on how to ensure that your version is legitimate:  http://windows.microsoft.com/en-us/windows/genuine

Please be aware that we may not be able to fix it (as the hacks that were done to activate it will cause the OS to behave differently than we expect it to). If that's the case, our efforts to help may just waste your time. Secondly, the forum rules prohibit assisting with pirated software - so the topic would be closed if that is the case.

As a courtesy, I will offer an analysis of your issues using the reports you provided.
I will not answer any questions about the analysis until the system is made legitimate.
If you do make it legitimate, please submit a new set of reports for us to check.

Just FYI, sometimes the owner won't know about this.  So here's 2 scenarios that might ring a bell:
- if they had a "friend" help with the computer - and the "friend" installed a pirated copy.
- or they used a copy that they had from another OEM computer.  The OEM license is tied to the hardware that it came from - so you can't just use it on another system (that means that it's pirated).

And here's the analysis:
 

 

Your UEFI/BIOS (version  V8.4) dates from 2016.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  This is just in case there has been a more recent update.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and that outdated UEFI/BIOS' may be the cause of some compatibility issues).

Only 7 Windows Update hotfixes installed.  Most systems with SP1 have 350-400 or more.  Please visit Windows Update and get ALL available updates (it may take several trips to get them all).
The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.


Beyond that, as you've already reinstalled Windows:
1) perform these free hardware diagostics:  http://www.carrona.org/hwdiag.html

Be sure to complete ALL of the video tests.

2)  Then, if the diagnostics don't find something - then perform this procedure:  http://www.carrona.org/strpdown.html


XXXXX


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#6 Swift6066

Swift6066
  • Topic Starter

  • Members
  • 3 posts
  • OFFLINE
  •  
  • Local time:10:26 PM

Posted 07 February 2018 - 12:53 PM

Unfortunately it appears that the system has pirated software.
Please get a legitimate copy installed and we'll be glad to help.

Here's suggestions on how to ensure that your version is legitimate:  http://windows.microsoft.com/en-us/windows/genuine

Please be aware that we may not be able to fix it (as the hacks that were done to activate it will cause the OS to behave differently than we expect it to). If that's the case, our efforts to help may just waste your time. Secondly, the forum rules prohibit assisting with pirated software - so the topic would be closed if that is the case.

As a courtesy, I will offer an analysis of your issues using the reports you provided.
I will not answer any questions about the analysis until the system is made legitimate.
If you do make it legitimate, please submit a new set of reports for us to check.

Just FYI, sometimes the owner won't know about this.  So here's 2 scenarios that might ring a bell:
- if they had a "friend" help with the computer - and the "friend" installed a pirated copy.
- or they used a copy that they had from another OEM computer.  The OEM license is tied to the hardware that it came from - so you can't just use it on another system (that means that it's pirated).

And here's the analysis:
 

 

Your UEFI/BIOS (version  V8.4) dates from 2016.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  This is just in case there has been a more recent update.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and that outdated UEFI/BIOS' may be the cause of some compatibility issues).

Only 7 Windows Update hotfixes installed.  Most systems with SP1 have 350-400 or more.  Please visit Windows Update and get ALL available updates (it may take several trips to get them all).
The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.


Beyond that, as you've already reinstalled Windows:
1) perform these free hardware diagostics:  http://www.carrona.org/hwdiag.html

Be sure to complete ALL of the video tests.

2)  Then, if the diagnostics don't find something - then perform this procedure:  http://www.carrona.org/strpdown.html


XXXXX

 

 

Thanks for the feedback, I had no idea it had pirated software. I purchased the computer on eBay over the summer as a custom built machine. I'll work on getting a legit copy of Windows.

 

I'll get all the updates I can and check out the BIOS version as well.

 

-Swift 


Edited by Swift6066, 07 February 2018 - 01:28 PM.





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users