Here is something else you can try if your unable to get into advanced setup. make sure to do all the downloading on a clean computer first.
If your computer does not have the Windows Recovery Environment
installed and available you can use the following method to run the Recovery Environment from a bootable USB disk.NOTE:
This USB disk needs to be created from a clean computer
. You cannot use an infected computer for this processNOTE:
An 8GB USB 2.0
stick is required or at least recommended. In some cases a USB 3.0
disk can be used but some computers have issues booting from USB 3.0
Example drive (no endorsement implied, example only) - This drive example has not been tested by me. It is an older 2015 model with many good reviews though.Amazon: Kingston 8GB DataTraveler 101 G2 USB 2.0 Flash Drive (DT101G2/8GBZ) NewEgg: Kingston 8GB DataTraveler 101 G2 USB 2.0 Flash Drive (DT101G2/8GBZ) STEP 1
Download a Windows 10 ISO
image from Microsoft.Method A:
Using the Microsoft Media Creation Toolhttps://www.microsoft.com/en-gb/software-download/windows10
Download the Media Creation Tool: https://go.microsoft.com/fwlink/?LinkId=691209
Follow the instructions displayed on the tool to download the Windows 10 ISO
In my testing I was not prompted for a license key to download the latest Windows 10 ISO image.
At the time of this writing 2017/12/21 there was only one ISO image offered. Windows 1032-bit x86 or 64-bit x64Note:
You need to run the version compatible with your system.
You can check here
if you're not sure if your computer is 32-bit or 64-bitMethod B:
If Method A:
above is not working for you then you can try the following methodMicrosoft Windows and Office ISO Download Tool
(this is not an authorized Microsoft tool, but appears to be legal
Download: https://www.heidoc.net/php/Windows%20ISO%20Downloader.exeSTEP 2
If you were unable to use the Windows Media Creation Tool
in STEP 1 to create a USB disk then you can use this tool to burn the Windows 10 ISO
image from STEP 1 above.
Download the Windows USB/DVD Download Tool
and save to your computer.English version: https://github.com/mantas-masidlauskas/wudt/raw/master/Downloads/Windows7-USB-DVD-Download-Tool-Installer-en-US.exe
Then install the Windows USB/DVD Download Tool
and run it to burn a bootable USB disk from the ISO image. Browse to the location where you saved the Windows 10 ISO
image in STEP 1Note: This tool should work on XP, Vista, Windows 7, or Windows 10 - it is simply used to make a bootable USB disk. Remember, all of this needs to be done on a clean computer. STEP 3
Please download the Farbar Recovery Scan Tool
and save it to your desktop or other location you know where it's saved to. Then copy it to the USB disk you just created.Note: You need to run the version compatible with your system.
You can check here
if you're not sure if your computer is 32-bit or 64-bitSTEP 4
Shut down the infected computer. Do Not
insert the USB disk you created until the infected computer has been shut down.
Once the computer is shut down then insert the newly created Windows 10 USB
disk into the infected computer and power it back on and press the appropriate key to bring up the boot menu. The link below will help show you which key for various computers manufacturers is used to bring up the boot menu. Most will be either USB or UEFI depending on hardware and settings. If the computer boots up into the Normal Windows instead of the USB stick it may become infected and need to be completely redone again. Make sure you select the correct boot option.
How to Boot Your Computer
from a USB Flash DriveSTEP 5
Once the computer starts to boot up from the USB disk, follow the screens and directions below.
You will need to open NOTEPAD.EXE to help find out which drive is your Windows drive and which drive is your USB disk drive you just created
For the more advanced user you could also use DISKPART
to help locate which drive is mapped to your USB disk. In most cases the USB disk will be either D: or E: but depending on hardware the drive could be a much higher level such as H: or higher.Example only - your hardware will look different
DISKPART> list volume
Volume ### Ltr Label Fs Type Size Status Info
---------- --- ----------- ----- ---------- ------- --------- --------
Volume 0 Z DVD-ROM 0 B No Media
Volume 1 C NTFS Partition 931 GB Healthy System
Volume 2 Q SEA-USB-4.0 NTFS Partition 3725 GB Healthy
Volume 3 D NTFS Removable 7636 MB Healthy
Go back to the DOS Command Prompt (if you used DISKPART type in Exit
and press the Enter key) and type in the following and press the Enter key.CD /D D:
or whichever drive letter the USB stick is on)
Then type in CD\
and press the Enter key to get to the root or top of the USB disk.
Then type in FRST
(depending on which version your computer uses) and click the Scan
A log called FRST.txt
will be saved on your USB Flash Drive. Attach it in your next reply.
If all went well you should now be able to boot into Normal Mode
and run Malwarebytes
and run a Threat Scan
to have it finish the removal process.