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Problems with graphics cards, shut down and sleep mode


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#1 Adrian123123

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Posted 05 February 2018 - 11:53 AM

Dear Bleepingcomputer-Forum,

 

I recently made the mistake to download some new drivers for my Lenovo ThinkPad S440 after seeing the following error message while checking for the graphics card settings of the 2nd graphics card that is installed in my laptop (AMD Radeon HD 8670M): Attached File  problem 1.jpg   35.45KB   0 downloads

 This confused me, and I downloaded the newest driver for that graphics card from the AMD website. Furthermore, I thought I might as well check for some updates for the other graphics card of my laptop (Intel HD Graphics Family) on the intel website (there is some check up available that checks all your intel stuff for new drivers and I installed new drivers for my wifi adapter, Bluetooth adapter and for that graphics card, which then led to an error message saying: your PC does not allow the installation of this newest graphics card driver, please contact the producer of your PC! I realized then in the device manager that the name of the AMD graphics card was changed to AMD X8600 series or something similar. Running the Lenovo solution center hardware scan did not work for the graphics cards anymore, so I knew I messed that up. I decided to system restore my windows to an earlier point. The AMD graphics card name now changed back to the original HD 8670M in the device manager, however I still do face several problems now:

 

1.       When booting the Lenovo solution center it gives me the following error message:

Attached File  problem 2.jpg   74.56KB   0 downloads

And the hardware scan function does not work (I cant even start it without having the problem freeze on the spinning loading sign:

Attached File  problem 3.jpg   56.6KB   0 downloads

 

2.       When trying to turn off my laptop, it shuts down everything, however the red dot light of the ThinkPad logo that usually blinks a few times before turning off does not shut off anymore then: it keeps blinking forever. I have to force shut it down then by holding the power button.

 

3.       When putting my laptop to sleep (closing the screen), I cant wake it up anymore. The ThinkPad red light dot then keeps blinking (with longer breaks in between, how it always does when in sleep mode) and no matter what button I press, it does not do anything. I then have to also force shut it down by holding the power button.

 

Is there any way I can fix this, or is now a factory reset/reinstall windows from scratch the only/best solution?

 

Greetings,

Adrian



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#2 HyperHenry

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Posted 05 February 2018 - 11:00 PM

Have run a malware scan? It sounds like you may have got an ad virus. If you son't have malwarebytes I suggest downloading and running it.



#3 Adrian123123

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Posted 06 February 2018 - 07:32 AM

Yea I have, both avast and malwarebytes, nothing found.



#4 HyperHenry

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Posted 06 February 2018 - 08:29 AM

OK, please follow the instructions here https://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/. Also please run Speccy.

 

Please download and run Speccy.  http://www.majorgeeks.com/mg/get/speccy,1.html. This will help us see what you have. When you run it, click on File/Publish Snapshot/ then it'll give you an URL to paste here.



#5 Adrian123123

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Posted 06 February 2018 - 08:41 AM

Ok, done!

 

http://speccy.piriform.com/results/uIKhYcOk2TrouP1S01Fu76I

 

Attached File  SysnativeFileCollectionApp.zip   1.39MB   1 downloads



#6 HyperHenry

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Posted 06 February 2018 - 09:42 AM

Interesting. There were no DMP files. The event logs didn't tell me much. I did see that the BIOS dates back to 2014. There may be a new version available. I'm sure one of the experts here can walk you through this.



#7 Adrian123123

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Posted 06 February 2018 - 09:50 AM

ok, thanks for taking the time and helping! I hope for some expert reply then, otherwise I will do the factory reset, i dont see another option!



#8 baines77

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Posted 07 February 2018 - 08:28 AM

Unless you're using dual monitors, disable the onboard Intel graphics and let your more expensive and heftier graphics card do the heavy lifting (AMD).  Another option would be to do a system restore to right before you downloaded the drivers.  






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