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Win 10 BSOD (nt_wrong_symbols.sys)


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#1 SoulOfDerp

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Posted 04 February 2018 - 11:58 AM

In case the whole story will help: I played Dark Souls 1 Item Randomizer mod for a week without problem (while recording and streaming), then a few days ago I started to get my first total system crash without a BSOD, my Dark Souls monitor froze and another monitor just goes black. After a while the computer reboots. 

 

Next day I continue my run, after around 1.5 hours, BSOD happened with stop code of SYSTEM_THREAD_EXCEPTION_NOT_HANDLED. The following few days I continues to experience BSOD with SYSTEM_THREAD_EXCEPTION_NOT_HANDLED except sometimes the stop code will be MEMORY_MANAGEMENT without any file names after it. 

 

Then I realize the very first day I experience the crash was right after my GTX 1070 driver updated from 390.65 to 390.77. So I thought maybe it messed up my stuff. So I rolled back to 390.65. And I got another MEMORY_MANAGEMENT BSOD without streaming and playing Dark Souls, I was playing Xcom 1 this time. 

 

I thought maybe the rollback was not doing properly (the control panel window stopped responding after I confirmed rollback, but it still showed my version is back to 390.65 in both GF Experience and control panel), I used Display Driver Uninstaller to completely uninstall the driver in safe mode, and then reinstall it. I also did SFC scan with "Windows Resource Protection found corrupt files but was unable to fix some of them" result, and then did a DISM which said I had no problem whatsoever. And then I did a SFCfix which said they repaired everything.

 

And...... I just get another BSOD with MEMORY_MANAGEMENT stop code. At first I thought it only happens with I pick up items in Dark Souls or join a covenant, because every BSOD before that is when I "confirm something", including that Xcom 1 BSOD. But no, this time I am just fighting a boss in Dark Souls 1. 

 

So what gives? I am also including the SysnativeFileCollectionApp.zip as attached. Dont know if it gives my spec, so here it is:

 

WD Blue WD10EZEX 1TB 7200rpm 64MB 3.5 Inch HDD
Samsung 960 EVO Series - 250GB PCIe NVMe - M.2 SSD
Antec NeoEco II Series NEO-ECO2-550 80Plus Bronze 550W PSU
MSI GeForce® GTX 1070 GAMING X 8GB GDDR5
Corsair VENGEANCE® LED 16GB (2 x 8GB) DDR4 3000MHz C15 - White LED
AMD RYZEN R7 1700 3.7GHz 16M L3 8 Core 16 Thread 65W AM4
Gigabyte GA-AB350M-Gaming 3 AM4 M.ATX
WIN10
 
 
WhoCrashed report showed (do not have earlier reports since I only install it after a few crashes):
On Mon 5/2/2018 12:19:09 AM your computer crashed or a problem was reported
crash dump file: C:\WINDOWS\Minidump\020518-6546-01.dmp
This was probably caused by the following module: nt_wrong_symbols.sys (nt_wrong_symbols) 
Bugcheck code: 0x1A (0x41201, 0xFFFFF30000060000, 0x1, 0xFFFFD888489F2EA0)
Error: MEMORY_MANAGEMENT
Bug check description: This indicates that a severe memory management error occurred. 
This might be a case of memory corruption. This may be because of a hardware issue such as faulty RAM, overheating (thermal issue) or because of a buggy driver. This problem might also be caused because of overheating (thermal issue). 
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: nt_wrong_symbols.sys . 
Google query: nt_wrong_symbols.sys MEMORY_MANAGEMENT
 

 

 

 

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#2 usasma

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Posted 05 February 2018 - 06:33 AM

Your UEFI/BIOS (version F4) dates from 2017.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  This is just in case there has been a more recent update.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and that outdated UEFI/BIOS' may be the cause of some compatibility issues).

Although you appear to have a reasonable number of Windows Update hotfixes for this version of your OS, please double check for any new Windows Updates.  It only takes one update to cause a problem, so it's essential that you have all of them.  The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

You have 4 hard drives.  What is the make/model/wattage and age of your Power Supply?
The purpose of this question is to get you to evaluate your PSU.
- PSU's tend to get less efficient with age
- adding components over time may decrease the ability of the PSU to support the entire system (Maybe remove some stuff to see if that helps?)
- while you can measure the output of a PSU with a multimeter, the readings may change dramatically when the PSU is put under load.  PSU testing instructions (by dc3) here:  https://www.bleepingcomputer.com/forums/t/654994/pc-is-crashingfreezing-up-multiple-times-daily/page-2#entry4341756
- there's a free PSU test in the OCCT program at http://www.ocbase.com/

Please update these older drivers.  Links are provided in order to assist you with looking up the source of the drivers.  
If unable to find an update, please uninstall the program that is responsible for that driver.  

DO NOT manually delete/rename the driver as it may make the system unbootable!!!:

OpenHardwareMonitorLib.sys   Sat Jul 26 09:29:37 2008 (488B26C1) I suggest uninstalling this program
 Open Hardware Monitor
OpenHardwareMonitorLib.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
 
ScpVBus.sys                  Sun May  5 17:31:26 2013 (5186CFAE)
Scarlet.Crush Productions Scp Dual Shock 3 Virtual Bus Driver http://forums.pcsx2.net/Thread-XInput-Wrapper-for-DS3-and-Play-com-USB-Dual-DS2-Controller?pid=186161#pid186161
http://www.carrona.org/drivers/driver.php?id=ScpVBus.sys
 
rpvm100d.sys                 Mon Mar 10 03:24:33 2014 (531D68B1)
 from a company named Rapoo - some sort of wireless device technology company
rpvm100d.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
 
 Beyond that, if the BSOD's don't stop, please run Driver Verifier according to these instructions:  http://www.carrona.org/verifier.html



Analysis:
The following is for information purposes only.
The following information contains the relevant information from the blue screen analysis:
**************************Sun Feb  4 11:19:09.383 2018 (UTC - 5:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\020518-6546-01.dmp]
Windows 10 Kernel Version 16299 MP (16 procs) Free x64
Built by: 16299.15.amd64fre.rs3_release.170928-1534
System Uptime:0 days 12:10:55.054
Probably caused by :memory_corruption
BugCheck 1A, {41201, fffff30000060000, 1, ffffd888489f2ea0}
BugCheck Info: MEMORY_MANAGEMENT (1a)
Arguments:
Arg1: 0000000000041201, The subtype of the bugcheck.
Arg2: fffff30000060000
Arg3: 0000000000000001
Arg4: ffffd888489f2ea0
BUGCHECK_STR:  0x1a_41201
PROCESS_NAME:  GameOverlayUI.exe
FAILURE_BUCKET_ID: MEMORY_CORRUPTION_LARGE
  BIOS Version                  F4
  BIOS Release Date             04/07/2017
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  AB350M-Gaming 3
  Baseboard Product             AB350M-Gaming 3-CF
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Feb  3 04:45:04.718 2018 (UTC - 5:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\020318-6453-01.dmp]
Windows 10 Kernel Version 16299 MP (16 procs) Free x64
Built by: 16299.15.amd64fre.rs3_release.170928-1534
System Uptime:0 days 4:32:19.390
Probably caused by :memory_corruption
BugCheck 1A, {41793, ffffa40055d393e8, a, 9}
BugCheck Info: MEMORY_MANAGEMENT (1a)
Arguments:
Arg1: 0000000000041793, The subtype of the bugcheck.
Arg2: ffffa40055d393e8
Arg3: 000000000000000a
Arg4: 0000000000000009
BUGCHECK_STR:  0x1a_41793
PROCESS_NAME:  WerFault.exe
FAILURE_BUCKET_ID: MEMORY_CORRUPTION_LARGE
  BIOS Version                  F4
  BIOS Release Date             04/07/2017
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  AB350M-Gaming 3
  Baseboard Product             AB350M-Gaming 3-CF
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

3rd Party Drivers:
The following is for information purposes only.
My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Sun Feb  4 11:19:09.383 2018 (UTC - 5:00)**************************
dump_stornvme.sys            Mon Dec 23 01:11:48 1991 (29557E24)
OpenHardwareMonitorLib.sys   Sat Jul 26 09:29:37 2008 (488B26C1)
ScpVBus.sys                  Sun May  5 17:31:26 2013 (5186CFAE)
rpvm100d.sys                 Mon Mar 10 03:24:33 2014 (531D68B1)
bdvedisk.sys                 Mon Nov 23 06:38:07 2015 (5652FA9F)
amdgpio3.sys                 Mon Mar 14 06:19:36 2016 (56E69038)
rt640x64.sys                 Thu Jul 14 05:04:28 2016 (5787559C)
amdgpio2.sys                 Tue Aug  9 06:05:07 2016 (57A9AAD3)
RTKVHD64.sys                 Tue Jan 10 05:38:38 2017 (5874B9AE)
trufos.sys                   Thu Mar 30 01:09:35 2017 (58DC930F)
gzflt.sys                    Tue May  2 12:00:53 2017 (5908AD35)
bdfwfpf.sys                  Wed May 31 08:19:51 2017 (592EB4E7)
amdpsp.sys                   Mon Jun  5 17:25:16 2017 (5935CC3C)
nvhda64v.sys                 Thu Sep 14 05:55:42 2017 (59BA521E)
AMDPCIDev.sys                Tue Sep 19 01:50:06 2017 (59C0B00E)
bdprivmon.sys                Wed Sep 20 04:55:37 2017 (59C22D09)
ignis.sys                    Tue Nov 21 09:48:30 2017 (5A143CBE)
avc3.sys                     Fri Nov 24 10:57:43 2017 (5A184177)
atc.sys                      Wed Dec  6 11:12:26 2017 (5A2816EA)
nvvad64v.sys                 Thu Dec 14 00:40:29 2017 (5A320ECD)
nvlddmkm.sys                 Fri Dec 15 17:17:15 2017 (5A3449EB)


dump_stornvme.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
OpenHardwareMonitorLib.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=ScpVBus.sys
rpvm100d.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=bdvedisk.sys
amdgpio3.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=rt640x64.sys
amdgpio2.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=trufos.sys
http://www.carrona.org/drivers/driver.php?id=gzflt.sys
http://www.carrona.org/drivers/driver.php?id=bdfwfpf.sys
http://www.carrona.org/drivers/driver.php?id=amdpsp.sys
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
AMDPCIDev.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
bdprivmon.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=ignis.sys
http://www.carrona.org/drivers/driver.php?id=avc3.sys
atc.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys


 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 SoulOfDerp

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Posted 05 February 2018 - 09:22 AM

 

Your UEFI/BIOS (version F4) dates from 2017.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  This is just in case there has been a more recent update.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and that outdated UEFI/BIOS' may be the cause of some compatibility issues).

Although you appear to have a reasonable number of Windows Update hotfixes for this version of your OS, please double check for any new Windows Updates.  It only takes one update to cause a problem, so it's essential that you have all of them.  The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

 

Done the above. Hope this do the trick.

 

You have 4 hard drives.  What is the make/model/wattage and age of your Power Supply?

 

Antec NeoEco II Series NEO-ECO2-550 80Plus Bronze 550W PSU, it is brought with this PC which is 7/8 months old.

The purpose of this question is to get you to evaluate your PSU.
- PSU's tend to get less efficient with age
- adding components over time may decrease the ability of the PSU to support the entire system (Maybe remove some stuff to see if that helps?)

 

Th only thing I added was moving my old HDD to the new PC.

- while you can measure the output of a PSU with a multimeter, the readings may change dramatically when the PSU is put under load.  PSU testing instructions (by dc3) here:  https://www.bleepingcomputer.com/forums/t/654994/pc-is-crashingfreezing-up-multiple-times-daily/page-2#entry4341756
- there's a free PSU test in the OCCT program at http://www.ocbase.com/

Please update these older drivers.  Links are provided in order to assist you with looking up the source of the drivers.  
If unable to find an update, please uninstall the program that is responsible for that driver.  

 

Please let me know how likely these are causing the issue since I either cant install the update or its for my mouse or something. And all these were installed since I use this PC. Will they suddenly cause problems after 8 months??

DO NOT manually delete/rename the driver as it may make the system unbootable!!!:

OpenHardwareMonitorLib.sys   Sat Jul 26 09:29:37 2008 (488B26C1) I suggest uninstalling this program
 Open Hardware Monitor
OpenHardwareMonitorLib.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.

 

I only use this to keep track of the temperature of my hardware, and its there since I installed this PC, should I remove it and find another program anyway? 

Is this: (Likely/could be/possible) to cause the BSOD?

 

 
ScpVBus.sys                  Sun May  5 17:31:26 2013 (5186CFAE)
Scarlet.Crush Productions Scp Dual Shock 3 Virtual Bus Driver http://forums.pcsx2.net/Thread-XInput-Wrapper-for-DS3-and-Play-com-USB-Dual-DS2-Controller?pid=186161#pid186161
http://www.carrona.org/drivers/driver.php?id=ScpVBus.sys
 

Not sure what this is but it seems to be my PS4 controler software. But nothing happens when I follow the instructions and run the .exe file. 

Is this: (Likely/could be/possible) to cause the BSOD?

 

 

rpvm100d.sys                 Mon Mar 10 03:24:33 2014 (531D68B1)
 from a company named Rapoo - some sort of wireless device technology company
rpvm100d.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
 

This is my gaming mouse driver. It was there since I use this PC, and it doesnt seems to have any update.

Is this: (Likely/could be/possible) to cause the BSOD?

 

 Beyond that, if the BSOD's don't stop, please run Driver Verifier according to these instructions:  http://www.carrona.org/verifier.html

 

I will try that if another BSOD appears.

 

 

 

 

 

 

My responds are in red, thank you a lot for your help.



#4 usasma

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Posted 05 February 2018 - 05:42 PM

How likely they are?  There are no statistics for this - it's just my opinion (based on over 10 years of doing this on the internet).
I bring these things up because it's possible that they are causing a problem.

 

The driver for the Open Hardware program dates from 2008.

WIndows 10 was released on 29 July 2015.

Do you think that there's a possibility that there might be a problem due to it?

 

Scarlet Crush driver dates from 2013

Rapoo driver dates from 2014

 

You can easily remove these programs and see if they cause problems.

If you find that they don't, then you can easily reinstall them if you so choose.

Don't forget to consider that they can:

- cause problems on their own

- cause problems when interacting with Windows drivers

- cause problems when interacting with other 3rd party drivers

 

Your system, your choice.
Good luck to you.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 SoulOfDerp

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Posted 05 February 2018 - 07:42 PM

Thanks a lot for the help, I am going to uninstall them one at a time to see which one is causing the BSOD.

#6 HyperHenry

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Posted 05 February 2018 - 10:03 PM

Actually it's safer to uninstall them all and see if it runs better then reinstall them one at a time to find the guilty party. The reason I say this is because with them all gone if it still acts up you know that it's something else. If you do one at a time it'll take long to find your problem.


Edited by HyperHenry, 05 February 2018 - 10:05 PM.


#7 SoulOfDerp

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Posted 05 February 2018 - 10:56 PM

Right, it makes a lot of sense, thanks.




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