printer: Brother MFC-J470DW
computers: win 7 hp x64 and win 10 pro x64
Neither of these computers have been connected to this printer in the past. I am currently on a contract job out of town and staying in a motel. I have no access to the printer installation disc.
Neither computer will print a test page or simple text file. A nondescript error message shows in "see what's printing" window on both computers. However, a test page and various reports can be printed directly from the printer.
Here is what I have attempted on both computers thus far. Installed the proper (according to Windows) driver using the Windows driver update/install method. Both full software packages and minimal packages have been downloaded from Brother's website. Neither will complete installation on either computer by either the USB to printer cable, motel wifi, travel router connection to motel wifi, with Windows Homegroup, or without Windows Homegroup. On some attempts I get an error that indicates a corrupt file.
Short of getting results in the forum, the only other solution I can think of is to call Brother tommorow for assistance. Because the printer is three years old, I really can't imagine obtaining a new installation disc from the manufacturer.