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Crash City


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#1 theviceroy

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Posted 04 February 2018 - 02:49 AM

Hello there!

 

So I built my computer a few years back and everything was running smoothly, then about a year ago I purchased an RX 480 to upgrade my GPU. Ever since that moment games will randomly crash to the desktop or the whole computer will crash. It was super often at first then I tried numerous fixes. About a year later here I am getting 2 minutes into a game of PUBG or Fortnite and it will crash, also I remember Golf With Friends was notorious. Sometimes it won't but 7/10 times it will. However, I can play CSGO flawlessly and Skyrim. 

 

I have updated my drivers several times and have searched the web far and wide for a solution, but to no avail. Thus I am here hoping one of you can help me out.

 

-Thanks!

 

SPECS

-

CPU: Intel® Core™ i7-4790K CPU @ 4.00GHz

RAM: 8GB

GPU: Radeon ™ RX 480 Graphics

OS: Windows 10 64bit

BIOS: BIOS Date: 07/22/14 09:35:23 Ver: V6.6B0


Edited by theviceroy, 04 February 2018 - 02:52 AM.


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#2 usasma

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Posted 05 February 2018 - 06:20 AM

Please run this report collecting tool so that we can provide a complete analysis: (from the pinned topic at the top of the forum)   http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/
NOTE:  On problem systems it can take up to 20 minutes for the log files to complete.  Please be patient and let it run.

If you still have problems with it running, there's an alternate tool here (direct download link):  https://github.com/blueelvis/BSOD-Inspector/releases/download/1.0.5/BSODInspector-1.0.5.exe

NOTE:
Please zip up the (.ZIP) files - do not use .RAR, .7z or other compression utilities. 
.ZIP is the type file that can be uploaded to the forums.

 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 theviceroy

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Posted 05 February 2018 - 06:20 PM

I hope I did this correctly!

 

 

Attached Files


Edited by theviceroy, 05 February 2018 - 06:21 PM.


#4 HyperHenry

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Posted 05 February 2018 - 10:09 PM

I am thinking the CPU may not be compatible with your motherboard. I'd check it out but I don't know what motherboard you have.



#5 usasma

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Posted 06 February 2018 - 05:19 PM

Mobo is most likely a https://us.msi.com/Motherboard/H81M-P33/Overview

Dunno if it's v1 or v2 tho'

 

Your UEFI/BIOS (version V6.6) dates from 2014.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and the outdated UEFI/BIOS' may be the cause of some compatibility issues).

Although you appear to have a reasonable number of Windows Update hotfixes for this version of your OS, please double check for any new Windows Updates.  It only takes one update to cause a problem, so it's essential that you have all of them.  The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

 

No memory dumps in the uploaded reports.

Most often this is the result of a hardware problem (although it can be due to compatibility issues or low-level driver problems also)

Lot's of Live Kernel Events (without an equal number of BSOD events) in the WER section of the MSINFO32 report.
Most often this is a sign of a hardware problem.

Please run these free hardware diagnostics:  http://www.carrona.org/hwdiag.html
Please run ALL of the tests and let us know the results.
FYI - These are the tests and what we usually see for the reports:

1 - Antivirus/antimalware scans:  In short, if there are Trojans or other serious malware - start over in the Am I Infected forums
2 - Memory diagnostics:  Run MemTest86+ for at least 3 passes.  If booting from UEFI, run MemTest86 instead.  Let us know if there were any errors reported
3 - Hard Drive diagnostics:  Don't sweat the details here.  In short, run the Seagate Seatools Long/Extended test from a bootable disk.  If unable to run it from a bootable disk (UEFI and some others), then run the Seagate Seatools for Windows from within Windows.  There are no diagnostics for SSD's, just run the Crystal Mark tests and let us know if there were any failures
4 - Furmark:  run the test until the temperature stabilizes.  Don't let it get much over 90ºC.  Let us know the temp it stabilizes at and if there were any problems running the test (other than slowness).
5 - Prime95:  run the Blend test for 24 hours (this may not be possible, but run it as long as you can.  Look for errors in the output, or for problems running the test (freezes/crashes)
6 - Video 2 (other video tests):  there's several tests here.  Run all of them.  I'm especially interested in the Video Memory Test.  Let us know the results of the test(s)
  - A - simtek.org memtest
  - B - Video memory stress test
  - C - Artifact Locator
  - D - OCCT - 4 built in tests for CPU, GPU, PSU
  - E - Video Memory Stress Test
7 - CPU tests:  run at least one test on your CPU and let us know the result.


Several of the bugchecks listed in the Event Viewer System logfile point to STOP 0x116 errors.
To troubleshoot this error, please follow the procedure on this page:  http://www.carrona.org/VideoTDR.html

 

 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#6 theviceroy

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Posted 07 February 2018 - 02:16 AM

I am thinking the CPU may not be compatible with your motherboard. I'd check it out but I don't know what motherboard you have.

MOBO: https://us.msi.com/Motherboard/H81M-P33/Overview






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