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HDD was missing from bios because of bad shutdown?

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#1 EthanJM


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Posted 04 February 2018 - 02:12 AM

Hello, just made this account because of this strange thing that just happened to me.

So I was in the middle of downloading something on steam, watching a youtube video, multiple tabs open, and downloading on my browser. Naturally doing that many things (especially steam download for some reason) the resources seemed more taxed than usual and the computer was running slowly.

During all of that somehow I managed to click and restart windows, there was nothing I could do from there so I let the restart procedure took place.

When it was booting back up I got the error message on a black screen, "Reboot and Select proper Boot device". This was obviously cause for alarm, I feared I had damaged hardware. I went into the bios and checked the boot sequence, and my hdd wasn't there!

I took the next logical step and figured it might be bad connection, so I removed the SATA cable from the motherboard and put it in another slot. When I went back into the bios, a new boot option was available, it was my hdd under "Windows boot manager", I set it to first priority and windows booted normally. I then put the cable back in the original SATA slot on the motherboard, and now things seem fine, my hdd is now an option again. Everything seems to be working now. So what caused this? It's not like the computers power was cut off, but I did hit restart it while it was very busy though. Seems like weird timing, so could this have been started as a software issue first? Malware related even? Just wanted to see if anyone here would know if a bad shutdown could make the motherboard lose connection to the hdd somehow. If it could, I didn't know it was possible.

Edited by EthanJM, 04 February 2018 - 01:27 PM.

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#2 EthanJM

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Posted 04 February 2018 - 01:23 PM

I just checked event viewer, and during that shutdown there are over a dozen errors, event id 10010 (did not register with DCOM within the required timeout). When I was able to get windows booted back up there is a critical message, event id #41 (The system has rebooted without cleanly shutting down first). So it appears it was definitely not a clean shutdown despite it being the windows restart button being hit. I read a corrupted operating system can make your HDD disappear from the bios. So maybe something in windows got scrambled, my question is though, why would putting the SATA cable in a different slot allow the hdd to be found again? I'm happy things appear to be working again, but I'm skeptical all is fine.

#3 hamluis



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Posted 04 February 2018 - 03:04 PM

Please download MiniToolBox  , save it to your desktop and run it.
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
Click Go and paste the content into your next post.
Also...please Publish a Snapshot using Speccy taking care to post the link of the snapshot in your next post.

   Go to Piriform's website, and download the free version on the left.  Click Download from Piriform.com (the FileHippo link requires an extra click). Or if you want to use a portable version of Speccy (which doesn't require installation), click the builds page link and download the portable version. You will now be asked where you want to save the file. The best place to put it is the Desktop, as it will be easy to find later.

    After the file finishes downloading, you are ready to run Speccy. If you downloaded the installer, simply double-click on it and follow the prompts until installation is complete. If you downloaded the portable version, you will need to unzip it before use. Right-click the ZIP file and click Extract all. Click Next. Open up the extracted folder and double-click on Speccy.
     Once inside Speccy, it will look similar to this (with your computer's specifications, of course):

     Now, at the top, click File > Publish Snapshot.

     Click Yes > then Copy to Clipboard

Now, once you are back in the forum topic you are posting in, click the ADD REPLY or REPLY TO THIS TOPIC button. Right-click in the empty space of the Reply box and click Paste. Then, click Add Reply below the Reply box.


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