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Internet Explorer & Outlook Express are slow and sluggish


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#1 Susan Stanley

Susan Stanley

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Posted 15 December 2004 - 02:06 PM

Hi,
I have been having problems for about 2 months now. I have a HP Pavilian, OS Win98se

Internet Explorer 6 is slow to download pages. strangely, having a second window open and repeatedly refreshing it seems to kick the unresponsive window into action. Search engines are even worse to use. Outlook Express 6 will only upload e mails if I repeatedly refresh my browser window - doing this seems to act like a trigger and push them through. It's the same with downloading anything... I have to do the same thing.

I connect with DSL. I've tested for Adware, trojans and viruses and came up with nothing. I've defragged, cleared temp files, repaired IE 6, performed a rollback, Windows Update, you name it! I'm so frustrated. I hope someone can help me pinpoint and fix this problem. My knowledge of computers is not too good and afraid of making things worse! :thumbsup:

Thank you, Susan
Here is my HJT log:

Logfile of HijackThis v1.98.2
Scan saved at 2:05:50 PM, on 12/15/04
Platform: Windows 98 SE (Win9x 4.10.2222A)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\PROGRAM FILES\NETROPA\ONE-TOUCH MULTIMEDIA KEYBOARD\MMKEYBD.EXE
C:\WINDOWS\RUNDLL32.EXE
C:\PROGRAM FILES\WZCBDL SERVICE\WZCBDL9X.EXE
C:\WINDOWS\SYSTEM\ZONELABS\VSMON.EXE
C:\PROGRAM FILES\ALWIL SOFTWARE\AVAST4\ASHSERV.EXE
C:\WINDOWS\SYSTEM\HIDSERV.EXE
C:\PROGRAM FILES\NETROPA\ONE-TOUCH MULTIMEDIA KEYBOARD\KEYBDMGR.EXE
C:\PROGRAM FILES\NETROPA\ONSCREEN DISPLAY\OSD.EXE
C:\PROGRAM FILES\NETROPA\ONE-TOUCH MULTIMEDIA KEYBOARD\MMUSBKB2.EXE
C:\WINDOWS\SYSTEM\RPCSS.EXE
C:\WINDOWS\EXPLORER.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\WINDOWS\SYSTEM\USBMMKBD.EXE
C:\WINDOWS\SYSTEM\HPSYSDRV.EXE
C:\WINDOWS\SYSTEM\STIMON.EXE
C:\PROGRAM FILES\HEWLETT-PACKARD\HP SOFTWARE UPDATE\HPWUSCHD2.EXE
C:\PROGRAM FILES\HP\HPCORETECH\HPCMPMGR.EXE
C:\WINDOWS\SYSTEM\HPZTSB10.EXE
C:\WINDOWS\SYSTEM\SPOOL32.EXE
C:\PROGRAM FILES\ZONE LABS\ZONEALARM\ZLCLIENT.EXE
C:\WINDOWS\RunDLL.exe
C:\WINDOWS\SYSTEM\WMIEXE.EXE
C:\PROGRAM FILES\INTERNET EXPLORER\IEXPLORE.EXE
C:\WINDOWS\SYSTEM\PSTORES.EXE
C:\PROGRAM FILES\D-LINK\AIR USB UTILITY\AIRCFG.EXE
C:\PROGRAM FILES\INTERNET EXPLORER\IEXPLORE.EXE
C:\WINDOWS\SYSTEM\DDHELP.EXE
C:\WINDOWS\DESKTOP\HIJACKTHIS.EXE

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.bbc.co.uk/
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by AT&T WorldNet Service
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1
N1 - Netscape 4: user_pref("browser.startup.homepage", "http://home.netscape.com/"); (C:\Program Files\Netscape\Users\default\prefs.js)
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\Run: [USBMMKBD] usbmmkbd.exe
O4 - HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe
O4 - HKLM\..\Run: [D-Link Air USB Utility] C:\PROGRAM FILES\D-LINK\AIR USB UTILITY\AIRCFG.EXE
O4 - HKLM\..\Run: [PluginCamera] C:\Program Files\Intel\Createshare\program\starter.exe -regargs "\\Commands\RegPlug"
O4 - HKLM\..\Run: [HPScanPatch] C:\WINDOWS\SYSTEM\HPScanFix.exe
O4 - HKLM\..\Run: [StillImageMonitor] C:\WINDOWS\SYSTEM\STIMON.EXE
O4 - HKLM\..\Run: [ScanRegistry] c:\windows\scanregw.exe /autorun
O4 - HKLM\..\Run: [QuickTime Task] "C:\WINDOWS\SYSTEM\QTTASK.EXE" -atboottime
O4 - HKLM\..\Run: [HP Software Update] "c:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe"
O4 - HKLM\..\Run: [HP Component Manager] "C:\PROGRAM FILES\HP\HPCORETECH\HPCMPMGR.EXE"
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\SYSTEM\hpztsb10.exe
O4 - HKLM\..\Run: [Zone Labs Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\RunServices: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\RunServices: [Keyboard Manager] C:\Program Files\Netropa\One-touch Multimedia Keyboard\MMKeybd.exe
O4 - HKLM\..\RunServices: [LicCtrl] rundll32.exe C:\WINDOWS\MMFS.DLL,Service
O4 - HKLM\..\RunServices: [Hidserv] Hidserv.exe run
O4 - HKLM\..\RunServices: [WZCBDLService] c:\Program Files\WZCBDL Service\WZCBDL9X.exe
O4 - HKLM\..\RunServices: [TrueVector] C:\WINDOWS\SYSTEM\ZONELABS\VSMON.EXE -service
O4 - HKLM\..\RunServices: [avast!] C:\Program Files\Alwil Software\Avast4\ashServ.exe
O4 - HKCU\..\Run: [Taskbar Display Controls] RunDLL deskcp16.dll,QUICKRES_RUNDLLENTRY
O4 - HKCU\..\Run: [Canon Creative Image] C:\Program Files\Canon Creative\Image\LnchCC4.exe
O15 - Trusted Zone: http://Windowsupdate.microsoft.com
O15 - Trusted Zone: http://V4.Windowsupdate.microsoft.com
O15 - Trusted Zone: http://Download.Windowsupdate.com
O18 - Protocol: cetihpz - {CF184AD3-CDCB-4168-A3F7-8E447D129300} - C:\PROGRAM FILES\HP\HPCORETECH\COMP\HPUIPROT.DLL

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#2 Susan Stanley

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Posted 15 December 2004 - 03:59 PM

Bump

#3 Susan Stanley

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Posted 16 December 2004 - 08:12 AM

Bump
I'm really hoping someone can help me.
Thanks

#4 Daisuke

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Posted 16 December 2004 - 09:59 AM

Hi

Everyone who helps you here does it as a volunteer and will try to help you as soon as possible.

It is not a good ideea to "Bump" your post, it will only delay
help for your log. When selecting logs we generally use two criteria to
look for unanswered logs.

1. We started from the oldest to the most recent. That means if you
keep bumping, your log is at the top of the list, and since we do not work
from the top, it will be looked at last!!

2. We look first for posts with no replies. A bump is a reply so
you get pushed further down the response ladder.
Everyday is virus day. Do you know where your recovery CDs are ?
Did you create them yet ?

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