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Windows Update Installation Problem


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#1 m00c0w06

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Posted 30 September 2006 - 09:49 AM

Hi there. Whenever I go to install an update from Windows Update it will download but it will fail on install. I currently have 2 high-priority updates that I cannot install as a result of this problem. I've tried installing them one at a time and together and it fails both times. If I look in my Update History they are both listed as 'Cancelled'.

I've tried stopping the Automatic Update Service, deleting C:\WINDOWS\SoftwareDistribution, then restarting the service but this didn't fix it. I'm running Windows XP Professional SP2.

Here is a section of WindowsUpdate.log for my most recent attempt at installing:

2006-09-30 15:37:44 2788 880 Misc =========== Logging initialized (build: 5.8.0.2469, tz: +0100) ===========
2006-09-30 15:37:44 2788 880 Misc = Process: C:\WINDOWS\Explorer.EXE
2006-09-30 15:37:44 2788 880 Misc = Module: C:\WINDOWS\system32\wuweb.dll
2006-09-30 15:37:44 2788 880 Setup *********** Setup: Checking whether self-update is required ***********
2006-09-30 15:37:44 2788 880 Setup * Inf file: C:\WINDOWS\SoftwareDistribution\WebSetup\wusetup.inf
2006-09-30 15:37:44 2788 880 Setup Update NOT required for C:\WINDOWS\system32\cdm.dll: target version = 5.8.0.2469, required version = 5.8.0.2469
2006-09-30 15:37:44 2788 880 Setup Update NOT required for C:\WINDOWS\system32\iuengine.dll: target version = 5.8.0.2469, required version = 5.8.0.2469
2006-09-30 15:37:44 2788 880 Setup Update NOT required for C:\WINDOWS\system32\wuapi.dll: target version = 5.8.0.2469, required version = 5.8.0.2469
2006-09-30 15:37:44 2788 880 Setup Update NOT required for C:\WINDOWS\system32\wuauclt.exe: target version = 5.8.0.2469, required version = 5.8.0.2469
2006-09-30 15:37:44 2788 880 Setup Update NOT required for C:\WINDOWS\system32\wuauclt1.exe: target version = 5.8.0.2469, required version = 5.8.0.2469
2006-09-30 15:37:44 2788 880 Setup Update NOT required for C:\WINDOWS\system32\wuaucpl.cpl: target version = 5.8.0.2469, required version = 5.8.0.2469
2006-09-30 15:37:44 2788 880 Setup Update NOT required for C:\WINDOWS\system32\wuaueng.dll: target version = 5.8.0.2469, required version = 5.8.0.2469
2006-09-30 15:37:44 2788 880 Setup Update NOT required for C:\WINDOWS\system32\wuaueng1.dll: target version = 5.8.0.2469, required version = 5.8.0.2469
2006-09-30 15:37:44 2788 880 Setup Update NOT required for C:\WINDOWS\system32\wucltui.dll: target version = 5.8.0.2469, required version = 5.8.0.2469
2006-09-30 15:37:44 2788 880 Setup Update NOT required for C:\WINDOWS\system32\wups.dll: target version = 5.8.0.2469, required version = 5.8.0.2469
2006-09-30 15:37:44 2788 880 Setup Update NOT required for C:\WINDOWS\system32\wups2.dll: target version = 5.8.0.2469, required version = 5.8.0.2469
2006-09-30 15:37:44 2788 880 Setup * IsUpdateRequired = No
2006-09-30 15:38:04 2788 880 COMAPI -------------
2006-09-30 15:38:04 2788 880 COMAPI -- START -- COMAPI: Search [ClientId = WindowsUpdate]
2006-09-30 15:38:04 2788 880 COMAPI ---------
2006-09-30 15:38:04 2788 880 COMAPI - Online = Yes; Ignore download priority = No
2006-09-30 15:38:04 2788 880 COMAPI - Criteria = "IsInstalled=0 and IsHidden=1"
2006-09-30 15:38:04 2788 880 COMAPI - ServiceID = {9482F4B4-E343-43B6-B170-9A65BC822C77}
2006-09-30 15:38:04 2788 880 COMAPI <<-- SUBMITTED -- COMAPI: Search [ClientId = WindowsUpdate]
2006-09-30 15:38:04 1180 218 Agent *************
2006-09-30 15:38:04 1180 218 Agent ** START ** Agent: Finding updates [CallerId = WindowsUpdate]
2006-09-30 15:38:04 1180 218 Agent *********
2006-09-30 15:38:05 1180 218 PT +++++++++++ PT: Synchronizing server updates +++++++++++
2006-09-30 15:38:05 1180 218 PT + ServiceId = {9482F4B4-E343-43B6-B170-9A65BC822C77}, Server URL = https://update.microsoft.com/v6/ClientWebService/client.asmx
2006-09-30 15:38:07 1180 218 PT WARNING: SyncUpdates failure, error = 0x8024400D, soap client error = 7, soap error code = 300, HTTP status code = 200
2006-09-30 15:38:07 1180 218 PT WARNING: SOAP Fault: 0x00012c
2006-09-30 15:38:07 1180 218 PT WARNING: faultstring:Fault occurred
2006-09-30 15:38:07 1180 218 PT WARNING: ErrorCode:ConfigChanged(2)
2006-09-30 15:38:07 1180 218 PT WARNING: Message:

2006-09-30 15:38:07 1180 218 PT WARNING: Method:"http://www.microsoft.com/SoftwareDistribution/Server/ClientWebService/SyncUpdates"
2006-09-30 15:38:07 1180 218 PT WARNING: ID:82b99bfc-fe22-48bf-a72a-9c40d85d0be6
2006-09-30 15:38:11 1180 218 PT +++++++++++ PT: Synchronizing extended update info +++++++++++
2006-09-30 15:38:11 1180 218 PT + ServiceId = {9482F4B4-E343-43B6-B170-9A65BC822C77}, Server URL = https://update.microsoft.com/v6/ClientWebService/client.asmx
2006-09-30 15:38:11 1180 218 Agent * Found 0 updates and 12 categories in search
2006-09-30 15:38:11 1180 218 Agent *********
2006-09-30 15:38:11 1180 218 Agent ** END ** Agent: Finding updates [CallerId = WindowsUpdate]
2006-09-30 15:38:11 1180 218 Agent *************
2006-09-30 15:38:11 2788 9e4 COMAPI >>-- RESUMED -- COMAPI: Search [ClientId = WindowsUpdate]
2006-09-30 15:38:11 2788 9e4 COMAPI - Updates found = 0
2006-09-30 15:38:11 2788 9e4 COMAPI ---------
2006-09-30 15:38:11 2788 9e4 COMAPI -- END -- COMAPI: Search [ClientId = WindowsUpdate]
2006-09-30 15:38:11 2788 9e4 COMAPI -------------
2006-09-30 15:38:11 2788 880 COMAPI -------------
2006-09-30 15:38:11 2788 880 COMAPI -- START -- COMAPI: Search [ClientId = WindowsUpdate]
2006-09-30 15:38:11 2788 880 COMAPI ---------
2006-09-30 15:38:11 2788 880 COMAPI - Online = No; Ignore download priority = No
2006-09-30 15:38:11 2788 880 COMAPI - Criteria = "IsInstalled = 0 and IsHidden = 0"
2006-09-30 15:38:11 2788 880 COMAPI - ServiceID = {9482F4B4-E343-43B6-B170-9A65BC822C77}
2006-09-30 15:38:11 2788 880 COMAPI <<-- SUBMITTED -- COMAPI: Search [ClientId = WindowsUpdate]
2006-09-30 15:38:11 1180 218 Agent *************
2006-09-30 15:38:11 1180 218 Agent ** START ** Agent: Finding updates [CallerId = WindowsUpdate]
2006-09-30 15:38:11 1180 218 Agent *********
2006-09-30 15:38:13 1180 218 Agent * Added update {3DEBEA92-4512-4FCC-A423-5A6007CADEB5}.103 to search result
2006-09-30 15:38:13 1180 218 Driver DeviceStatus: 0x180000a, DeviceProblemNumber: 00000000
2006-09-30 15:38:13 1180 218 Agent * Added update {DDF3C8D6-FFCB-4D8F-842B-51D3307FFE35}.101 to search result
2006-09-30 15:38:13 1180 218 Agent * Added update {F813D14D-883A-4071-A289-66EF9CAD2ACC}.100 to search result
2006-09-30 15:38:13 1180 218 Agent * Found 3 updates and 12 categories in search
2006-09-30 15:38:13 1180 218 Agent *********
2006-09-30 15:38:13 1180 218 Agent ** END ** Agent: Finding updates [CallerId = WindowsUpdate]
2006-09-30 15:38:13 1180 218 Agent *************
2006-09-30 15:38:13 2788 9e4 COMAPI >>-- RESUMED -- COMAPI: Search [ClientId = WindowsUpdate]
2006-09-30 15:38:13 2788 9e4 COMAPI - Updates found = 3
2006-09-30 15:38:13 2788 9e4 COMAPI ---------
2006-09-30 15:38:13 2788 9e4 COMAPI -- END -- COMAPI: Search [ClientId = WindowsUpdate]
2006-09-30 15:38:13 2788 9e4 COMAPI -------------
2006-09-30 15:38:16 1180 218 Report REPORT EVENT: {1C50B8A4-285C-4398-BF18-13D794EF7D7B} 2006-09-30 15:38:11+0100 1 147 101 {00000000-0000-0000-0000-000000000000} 0 0 WindowsUpdate Success Software Synchronization Agent has finished detecting items.
2006-09-30 15:39:17 2788 880 COMAPI -------------
2006-09-30 15:39:17 2788 880 COMAPI -- START -- COMAPI: Install [ClientId = WindowsUpdate]
2006-09-30 15:39:17 2788 880 COMAPI ---------
2006-09-30 15:39:17 2788 880 COMAPI - Allow source prompts: Yes; Forced: No; Force quiet: No
2006-09-30 15:39:17 2788 880 COMAPI - Updates in request: 2
2006-09-30 15:39:17 2788 880 COMAPI - ServiceID = {9482F4B4-E343-43B6-B170-9A65BC822C77}
2006-09-30 15:39:17 2788 880 COMAPI - Updates to install = 2
2006-09-30 15:39:17 2788 880 COMAPI <<-- SUBMITTED -- COMAPI: Install [ClientId = WindowsUpdate]
2006-09-30 15:39:17 1180 4ac Agent *************
2006-09-30 15:39:17 1180 4ac Agent ** START ** Agent: Installing updates [CallerId = WindowsUpdate]
2006-09-30 15:39:17 1180 4ac Agent *********
2006-09-30 15:39:17 1180 4ac Agent * Updates to install = 2
2006-09-30 15:39:17 1180 4ac Agent * Title = <NULL>
2006-09-30 15:39:17 1180 4ac Agent * UpdateId = {3DEBEA92-4512-4FCC-A423-5A6007CADEB5}.103
2006-09-30 15:39:17 1180 4ac Agent * Bundles 1 updates:
2006-09-30 15:39:17 1180 4ac Agent * {4FE3CE4E-C332-48EA-A368-0E71ED386A31}.102
2006-09-30 15:39:17 1180 4ac Agent * Title = <NULL>
2006-09-30 15:39:17 1180 4ac Agent * UpdateId = {F813D14D-883A-4071-A289-66EF9CAD2ACC}.100
2006-09-30 15:39:17 1180 4ac Agent * Bundles 1 updates:
2006-09-30 15:39:17 1180 4ac Agent * {A26B4FEB-0E8E-4E36-8F32-77D1BF1C7A88}.100
2006-09-30 15:39:21 1180 4ac Handler Attempting to create remote handler process as MOO-HOME\moo in session 0
2006-09-30 15:39:21 1180 4ac DnldMgr Preparing update for install, updateId = {4FE3CE4E-C332-48EA-A368-0E71ED386A31}.102.
2006-09-30 15:39:21 644 f44 Misc =========== Logging initialized (build: 5.8.0.2469, tz: +0100) ===========
2006-09-30 15:39:21 644 f44 Misc = Process: C:\WINDOWS\system32\wuauclt.exe
2006-09-30 15:39:21 644 f44 Misc = Module: C:\WINDOWS\system32\wuaueng.dll
2006-09-30 15:39:21 644 f44 Handler :::::::::::::
2006-09-30 15:39:21 644 f44 Handler :: START :: Handler: Windows Patch Install
2006-09-30 15:39:21 644 f44 Handler :::::::::
2006-09-30 15:39:21 644 f44 Handler : Updates to install = 1
2006-09-30 15:39:21 644 f44 Handler : Installing update {4FE3CE4E-C332-48EA-A368-0E71ED386A31}.102
2006-09-30 15:39:21 644 f40 Handler Installing with parameters=-q /Z -ER, sandbox=C:\WINDOWS\SoftwareDistribution\Download\115be7432752f1eec2b0cdd6ef406571.
2006-09-30 15:39:22 644 f40 Handler Install completed with 0x8007f00d.
2006-09-30 15:39:22 644 f44 Handler Install was cancelled
2006-09-30 15:39:22 644 f44 Handler : Install completed: result type = 0x2, installer error = False, error = 0x8007f00d, disabled until reboot = No, reboot required = No
2006-09-30 15:39:22 644 f44 Handler FATAL: UH: 0x80242008: HandleSingleUpdate failed
2006-09-30 15:39:22 644 f44 Handler :::::::::
2006-09-30 15:39:22 644 f44 Handler :: END :: Handler: Windows Patch Install
2006-09-30 15:39:22 644 f44 Handler :::::::::::::
2006-09-30 15:39:22 1180 4ac Agent * WARNING: Exit code = 0x8024000B
2006-09-30 15:39:22 1180 4ac Agent *********
2006-09-30 15:39:22 1180 4ac Agent ** END ** Agent: Installing updates [CallerId = WindowsUpdate]
2006-09-30 15:39:22 1180 4ac Agent *************
2006-09-30 15:39:22 1180 4ac Agent WARNING: WU client failed installing updates with error 0x8024000b
2006-09-30 15:39:22 2788 6f8 COMAPI >>-- RESUMED -- COMAPI: Install [ClientId = WindowsUpdate]
2006-09-30 15:39:22 2788 6f8 COMAPI - Install call aborted
2006-09-30 15:39:22 2788 6f8 COMAPI - Reboot required = No
2006-09-30 15:39:22 2788 6f8 COMAPI - WARNING: Exit code = 0x80240FFF; Call error code = 0x8024000B
2006-09-30 15:39:22 2788 6f8 COMAPI ---------
2006-09-30 15:39:22 2788 6f8 COMAPI -- END -- COMAPI: Install [ClientId = WindowsUpdate]
2006-09-30 15:39:22 2788 6f8 COMAPI -------------
2006-09-30 15:39:27 1180 218 Report REPORT EVENT: {C211A6BE-A928-4DAC-ACE9-9BEC956B5103} 2006-09-30 15:39:22+0100 1 186 101 {3DEBEA92-4512-4FCC-A423-5A6007CADEB5} 103 8024000b WindowsUpdate Success Content Install User cancelled the installation.

Any help would be greatly appreciated.

Many thanks.

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#2 Enthusiast

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Posted 30 September 2006 - 01:34 PM

Try deleting failed updates (using add/remove programs) and try going to Windows Updates, let it scan and try again.

#3 m00c0w06

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Posted 30 September 2006 - 04:07 PM

Assuming you mean 'add/remove programs' in Control Panel then they aren't listed in there as they didn't actually install.

#4 Gary335

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Posted 30 September 2006 - 07:11 PM

Assuming you mean 'add/remove programs' in Control Panel then they aren't listed in there as they didn't actually install.

Yeah anything that fails to install won't show up in Add/Remove Programs. My advice is to stop Automatic Updates and download the updates manually. You should have no problems doing it this way.

#5 Enthusiast

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Posted 01 October 2006 - 04:31 AM

Go to Windows Updates and click on "Review your update history"

When you find the updates that failed - did not install click on the red X in the "status" column.

You will get a dialogue box that opens that will say something like this:

"Installation Failure

Error Code: 0x36B1
Try to install the update again, or request help from one of the following resources.

For self-help options:

Frequently Asked Questions
Find Solutions
Windows Update Newsgroup

For assisted support options:


Microsoft Online Assisted Support (no-cost for issues related to getting updates)"

Do Not Alter Your Settings For Automatic Updates

#6 m00c0w06

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Posted 01 October 2006 - 08:34 AM

Go to Windows Updates and click on "Review your update history"

When you find the updates that failed - did not install click on the red X in the "status" column.


That's the problem - They're listed as 'Cancelled' and not 'Failed' :thumbsup:

#7 usasma

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Posted 01 October 2006 - 08:45 AM

Just a shot in the dark - but you may want to try this free program to see if it's a problem with the registration of dll's in Windows Update:

http://wiki.djlizard.net/Dial-a-fix#Standard_version
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#8 m00c0w06

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Posted 01 October 2006 - 09:09 AM

Just a shot in the dark - but you may want to try this free program to see if it's a problem with the registration of dll's in Windows Update:

http://wiki.djlizard.net/Dial-a-fix#Standard_version


Thanks for the advice. I tried running that with 'Fix Windows Update' ticked but it didn't fix the problem :thumbsup: If I can't get this solved I guess I'm just going to have to format *crys*

#9 usasma

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Posted 01 October 2006 - 09:54 AM

Don't format just yet!

2 other options before formatting are:
1) SFC.EXE /SCANNOW
2) Repair install of XP (keeps your programs and files intact)
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#10 m00c0w06

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Posted 01 October 2006 - 01:58 PM

Don't format just yet!

2 other options before formatting are:
1) SFC.EXE /SCANNOW
2) Repair install of XP (keeps your programs and files intact)


I'm trying to run SFC.EXE /SCANNOW but it keeps asking for my Windows XP SP2 CD however I don't have it :thumbsup: Tried putting my Windows XP CD in but that doesn't do anything. Is there any way around this?

#11 Enthusiast

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Posted 01 October 2006 - 05:44 PM

Yes - what you have to do is create a slipstreamed cd that includes sp2.

Slipstreaming Windows XP with Service Pack 2 (SP2)
http://winsupersite.com/showcase/windowsxp..._slipstream.asp

Autostreamer for creating slipstreamed cds
http://www.majorgeeks.com/download4444.html

#12 m00c0w06

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Posted 07 October 2006 - 09:31 AM

Ok, so I managed to get an SP2 CD and used sfc.exe /scannow and that didn't fix the problem. I'm trying to do a repair installation but that's where I'm having a problem. It isn't detecting that there is already an installation of Windows XP. My Windows XP installation is on a SATA drive so I made sure I pressed F6 to load the drivers but it only detects tha partitions and not that there is an installation.

Anyone know how I can fix that?
Many thanks.

#13 usasma

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Posted 09 October 2006 - 07:31 AM

My repair function works fine with my SATA drives without pressing F6.

Have you checked the status of your hard drive?
How old is your mobo? What make and model is it?

Have you tried to run the repair without pressing F6? (Just a shot in the dark here)
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#14 m00c0w06

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Posted 09 October 2006 - 02:25 PM

My repair function works fine with my SATA drives without pressing F6.

Have you checked the status of your hard drive?
How old is your mobo? What make and model is it?

Have you tried to run the repair without pressing F6? (Just a shot in the dark here)


How do you mean the 'status' of my hard drive? My mobo is only about 2 years old I think. It's a Gigabyte GA-8KNXP.

Yes I've tried running it without pressing F6. If I don't press F6 then it doesn't even detect the SATA HD. I'm running a SATA HD along with an IDE drive if that makes any difference. The IDE drive isn't a system drive or anything.. it's just used for storage. What gets me is that it doesn't even detect a Windows XP installation, so I don't get this screen:

http://www.webtree.ca/windowsxp/Setup03.jpg

It just lists partitions and all I can do is create/delete a partition or install a new copy of Windows.

#15 Enthusiast

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Posted 09 October 2006 - 03:39 PM

See if the following MS Knowledgebase article helps:

Limited OEM driver support is available with F6 during Windows XP and Windows Server 2003 setup

Excerpt:
"If you press F6 when you are prompted, you receive a screen that requires you to have the appropriate driver on a floppy disk and to insert the disk into the floppy disk drive to load the driver."

http://support.microsoft.com/kb/314859/en-us

And the following one too:
"No Disk in Drive" Message During Windows XP Setup
http://support.microsoft.com/kb/823613/en-us

Edited by Enthusiast, 09 October 2006 - 03:42 PM.





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