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Audio install Depesparation


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#1 Cielbleu75

Cielbleu75

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Posted 03 February 2018 - 08:21 AM

Hello Forum,

 

I am writing this post because I don't know how to fix my problem and tried so much solution regarding this issue 

I hope that dsomeone will bring me light and solution, I explain my issue :

 

 

I am using a low price laptop from ONDA, XIaoma 21, it has a Intel Apollo Lake Celeron N3450 CPU,  and Windows 10 with 64 bits, and is a good little machine.

 

 

I tried earlier to change my Audio drivers ( in the device manager, it said that the audio is somehow a Realtek HD audio, combined with Intel and something in Chinese...)

 

I downloaded the last Realtek HD audio drivers from the official Realtek link, and installed them, the program uninstalled my previous drivers and tried to inject the new ones,

but stopped saying that there was an error, or drivers were not the accurate ones for my material.

from that time, I don't have audio working anymore, I don't have any audio peripherals recognized  in the volume panel neither, and the windows device manager shows 

 

multimedia audio controller not recognized with this written :

 

 

 

The drivers for this device are not installed. (Code 28)
There are no compatible drivers for this device.

To find a driver for this device, click Update Driver.

 

 

 

 

I have to tried to erase my windows system and install a clean new windows, nothing work.

I tried to desactivate reactivate the audio controller from the panel, not working, I tried to force the intall/update of the driver for a new peripheral in the windows device manager,

but windows doesn't find any drivers for my audio controller. 

I tried to find the drivers from realtek and downloaded the HD audio drivers, AC97 drivers, for Windows 64, not working, controller not recognized.

I tried to find the original drivers from Onda, but the link for them, is not working, so cannot be downloaded.

I found on Techtablets some drivers for my laptop model, but when I tried to start the realtek drivers install program, it stopped and log errors of installation like :

packages location not found...

I haven't made and restore points so I cant go back to the original drivers before using the new realtek install.

 

I just really ont know how to recover my SOunf back, as I am not using my computer anymore, it is for me a major issue.

 

if you have ideas about how to install properly my audio sound inside my laptop, ill be more than happy to try... I am stocked and have made already windows installs and have lost my datas several time. I am still at the same point, no audio in my laptop

 

thank you

 

Gregory



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