Sorry to be a nuisance, but I'd be really grateful if anyone here can shed some light on what's happening with my desktop PC.
Now 4 years old, it nevertheless works just fine. .. or has been doing so until a month or so ago, when suddenly it began shutting down without warning: no BSOD, no freeze, nothing.
First time it happened, I thought there'd been a power outage in our home, but no: everything else was working fine. So-oo . . . I booted in Safe Mode, tried to figure out what might be the cause (but failed to do so) and then ran scannow to find / fix any system errors. Scannow reported that yes, it had found some and yes, it had fixed 'em, but, but . . .
My computer continued to suddenly shut down without any apparent reason. Some days it would do so at least twice. Some days it would work reliably as always. Shut downs occurred regardless of whatever I might be doing at the time: editing a Word doc, or writing an email, or post-processing some pictures, or even, simply browsing (Firefox.)
I'm a complete novice where computers are concerned and so I wondered if, perhaps, the cause of the shutdown was an AV conflict, seeing as how I have Avast Free and Malwarebytes Premium installed. I then belatedly discovered that Malwarebytes said, last year, that the latest Premium (paid-for) version which I have means there's no necessity for a separate AV on the same computer. So . . . I disabled Avast -- but it made no difference: random shutdowns continued. I then enabled Avast and disabled Malwarebytes: again, it made no difference.
Wondering if a hardware problem was the cause, I decided to use Kerish Doctor 2018. I'm very, very wary of any software 'magic cures'. I don't believe one-size-fits-all. Don't believe 'registry cleaners' are anything more than snake oil. And don't trust any so-called 'computer optimization' software to make my machine perform faster / better. The only reason for letting Kerish Doctor run was because I wanted real-time monitoring of video card / disks temperature and memory usage (which at a steady 28C and 29C respectively for the drives and 43C for the video card seemed fine.)
Arbitrary shutdowns continued though, any time, any day. Or some days, not at all. I decided to allow Kerish Doctor to monitor "errors" in real time. It found -- apart from usual trivia about out-dated user history files -- that this keeps happening:
System Service Failure (1 object). Some system services contain errors in the settings.
This can result in a failure during startup, or when such services are accessed.
Action: Service TPM has no settings and is useless.
I have allowed Kerish Doctor to run in real time for the past 10 days. During this period, it has reported as per above on five separate occasions. Significantly though -- or, well it seems so to me -- this computer hasn't shut down even once.
I appreciate, diagnosing computer problems is waaaaaay beyond me, and too many novices (like me) can easily rush to judgment and get it wrong. But, but, but . . . This computer is working perfectly again, yet appears to be causing Kerish Doctor to deal with some kind of error on an irregular basis. I'm therefore posting here to ask the following:
(1) What IS this 'Service TPM'? I can find no trace at all of it on my computer -- worse, the only reference I can actually understand in online research is all about it being something relating to Intel . . . but my computer's processor is AMD. Not Intel.
(2) If Kerish Doctor seems to keep spotting a "useless service", then how I can get rid of it if I can't even find it?
Apologies again for troubling folks here, but I really am baffled. Help appreciated: thanks.