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Posted 02 February 2018 - 06:28 PM
Posted 03 February 2018 - 06:07 AM
Have you run the HP built in diagnostics? If so, which test(s) and what were the results.
To get to them, rapidly tap Esc as the system starts.
This will get you to a menu where you can select F2 (I think) for the diagnostics.
Be sure to run the Long/Extensive tests.
If unable to boot into Windows, please start with these free bootable diagnostics (in addition to the HP diagnostics): http://www.carrona.org/initdiag.html
Let us know the results and we can move on from there.
Have you backed your stuff up? In cases like this the next step is often to try and reinstall Windows - which will wipe out all of your data.
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