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Boot problem


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#1 Huxley329

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Posted 02 February 2018 - 06:28 PM

I have a HP Envy x360 m6 convertible laptop.I recently clicked on a setting under the'safe mode' directory,specifically 'Active directory repair'.When I was prompted to restart,I did,now my laptop has failed to boot.When I power it up,the loop starts rotating then freezes,then a BSOD with error message 'Page fault in non-paged area'appears, then Preparing Automatic repair,followed after a little while by 'Diagnosing your pc'and then a blue screen with the title Automatic Repair and a message stating'Your Pc did not start correctly'and then the option to either restart or proceed to advnced options..I have tried each of these options to no avail..please help..my laptop's specifications are Intel® Core i5-6200U with CPU speed of 2.3Ghz

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#2 usasma

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Posted 03 February 2018 - 06:07 AM

Have you run the HP built in diagnostics?  If so, which test(s) and what were the results.

To get to them, rapidly tap Esc as the system starts.
This will get you to a menu where you can select F2 (I think) for the diagnostics.

Be sure to run the Long/Extensive tests.

 

If unable to boot into Windows, please start with these free bootable diagnostics (in addition to the HP diagnostics):  http://www.carrona.org/initdiag.html

Let us know the results and we can move on from there.

Have you backed your stuff up?  In cases like this the next step is often to try and reinstall Windows - which will wipe out all of your data.


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