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Windows 10 "PC ran into a Problem...."


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#1 luv2bike2nv

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Posted 02 February 2018 - 11:22 AM

Having a couple of issues:
 
1)  several times over the past 4 - 5 months this one particle computer has been giving us BSOD upon reboot
      Your PC ran into a problem and needs to restart.  We're just collecting some error infor and then we'll restart for you.  
      Stop Code:BAD POOL HEADER.
      
       ran bluescreenview and it came up with ntoskrnl as cause of BSOD  
             bugcheck string page_fault_in_nonpaged_area
       ran Memtest and it came up clean. 
       
2)  the computer takes for ever to boot up.  sometimes over 5 minutes and a couple of times the BSOD came up.  Though I am not sure if the stop code was always Bad Pool Header.
 
3)  Cannot do MS Updates getting message    0x800704cf
       ran the SFC /scannow and it came back clean as well
       ran DISM and it came back clean
 
 
here is the link to Speccy
 
 


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#2 bwv848

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Posted 02 February 2018 - 11:34 AM

Can you run Driver Verifier - https://www.bleepingcomputer.com/forums/t/576333/driver-verifier-bsod-related-windows-10-81-8-7-vista/ Upload the minidumps as you get crashes.
 
BSODs due to pool corruption are usually impossible to debug because the system crashes when corrupted data is referenced, not when the corruption actually occurs!

 

What RAM test did you use? MemTest86? MemTest86+? Windows Memory Diagnostic?


Edited by bwv848, 02 February 2018 - 11:35 AM.

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#3 luv2bike2nv

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Posted 02 February 2018 - 12:38 PM

Thank you for responding.

 

I ran the MemTest86  i will run the Memtest86+ and windows memory diagnostics to see what those results are. 

 

I will run Driver Verifier later this afternoon and will post back the results and also the minidumps that I have.  

 

thanks again



#4 bwv848

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Posted 02 February 2018 - 12:55 PM

 

i will run the Memtest86+ and windows memory diagnostics to see what those results are.

You don't need to. :) Just run DV...


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#5 luv2bike2nv

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Posted 02 February 2018 - 05:54 PM

Ok I am running the DV however there is no status screen.  I did go to the command prompt and did a query and it showed some information.  how do i know when it is complete?



#6 bwv848

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Posted 02 February 2018 - 06:15 PM

What is the "status screen" you're referring to? DV runs in the background!


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#7 luv2bike2nv

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Posted 02 February 2018 - 06:43 PM

this is from the instructions from the link you posted.

 

- Driver Verifier needs to run for 24 hours minimum - even if the status screen appears clear.



#8 bwv848

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Posted 02 February 2018 - 06:53 PM

So long as DV is on and you've rebooted, everything's fine. :)


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#9 luv2bike2nv

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Posted 09 February 2018 - 01:22 PM

I just rebooted the computer and once it was up it went to the BSOD with this error message this time:

 

Stop Code:  Driver page fault beyond end of allocation

 

I ran a verifier /query however I don't know what I am looking for.

 

I looked for a minidump file however there is none for today  there is one for January 24, 2018



#10 luv2bike2nv

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Posted 09 February 2018 - 02:55 PM

I checked all the devices in Device Manager for driver update and they all came back as "the best driver for your device is already installed"

 

I cannot check through Windows Update since the computer cannot do Windows Update


Edited by luv2bike2nv, 09 February 2018 - 02:56 PM.


#11 bwv848

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Posted 10 February 2018 - 05:35 PM

Can you run the Sysnative File Collection App once more? Even if there's no dump file, I'll have a look at WER and see whether if I can find the culprit.


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#12 luv2bike2nv

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Posted 12 February 2018 - 05:20 PM

I have attached the Sysnative File Collection App.

 

thanks for your assistance!

Attached Files



#13 opera

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Posted 13 February 2018 - 01:54 AM

Have you tried totally uninstalling ESET to eliminate it as a possible cause?



#14 luv2bike2nv

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Posted 13 February 2018 - 11:50 AM

I will uninstall ESET and see if I still get the BSOD when I reboot and if I can install any of the MS Updates (which the last successful updates were back in Sept).  

I will post back later this afternoon.



#15 luv2bike2nv

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Posted 14 February 2018 - 02:00 PM

I uninstalled ESET and then rebooted the PC 2 times, no BSOD  however it does not always happen with ever reboot.  The user needed to get back on the PC  so I could not do anymore testing. 

 

I did try to see if MS Updates would download before I reinstalled ESET and I still got the message :    0x800704cf

 

I will be able to do testing this afternoon since the user will not be there.   






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