I'll be helping you with your computer.
Please read this post completely before beginning. If there's anything that you do not understand, please don't hesitate to ask before proceeding.
Please take note of the guidelines for this fix:
- Please note that I am a volunteer. I do have a family, a career, and other endeavors that may prevent immediate responses that meet your schedule. Do note that the differences in time zones could present a problem as well. Your patience and understanding will be greatly appreciated.
- First of all, the procedures we are about to perform are specific to your problem and should only be used on this specific computer.
- Do not make any changes to your computer that include installing/uninstalling programs, deleting files, modifying the registry, nor running scanners or tools of any kind unless specifically requested by me.
- Please read ALL instructions carefully and perform the steps fully and in the order they are written.
- If things appear to be better, let me know. Just because the symptoms no longer exist as before, does not mean that you are clean.
- Continue to read and follow my instructions until I tell you that your machine is clean.
- If you have any questions at all, please do not hesitate to ask before performing the task that I ask of you, and please wait for my reply before you proceed.
- Scanning with programs and reading the logs do take a fair amount of time. Again, your patience will be necessary.
This is one of the most difficult rootkit to remove. You will need an uninfected computer to download FRST64 to a USB flash drive. Once done, boot the infected computer to the Recovery Environment (WinRE) Command prompt, insert the USB flash drive and run FRST64. The flash drive must be inserted in the infected computer, only once you have reached the command prompt in WinRE.
You are using Windows 10.
Boot in the Recovery Environment
- To enter the Recovery Environment with Windows 10, follow the instructions in this tutorial on TenForums
Note: If you can't access the Recovery Environment using the method above, you'll need to create a Windows installation or repair media. It can be made on the computer itself or another one running the same version of Windows as the one you plan to use it on. For more information, check out this tutorial on TenForums.
Once in the command prompt
- Insert the USB flash drive into the computer.
- In the command prompt, type notepad and press on Enter
- Notepad will open. Click on the File menu and select Open
- Click on Computer/This PC, find the letter for your USB Flash Drive, then close the window and Notepad
- In the command prompt, type e:\frst.exe (for the x64 version, type e:\frst64.exe and press on Enter
- Note: Replace the letter e with the drive letter of your USB Flash Drive
- FRST will open
- Click on Yes to accept the disclaimer
- Click on the Scan button and wait for it to complete
- A log called frst.txt will be saved on your USB Flash Drive. Post it in your next reply
If you successfully run FRST64 in WinRE, boot in Normal Mode, and re-scan with Malwarebytes Antimalware and post its report.
No request for help throughout private messaging will be attended.
If I have helped you, consider making a donation to help me continue the fight against Malware!