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How do I remove trojan virus from my windows 10?

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#1 TheGenii


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Posted 01 February 2018 - 03:09 PM

I too got a trojan horse virus PSW.Biopsy A. AVG found it but when I run it it can't find it; but I keep getting notices to run my AVG for windows. I am updated with my AVG, so how come it can notify me that it sees it but that it can't find it when I run AVG? Just incase this helpful it says that it is located in C:\system volume infomration\-restore {37EB6834-5D47-469-AA57-C7EE6FB00DB}\A0024415.dll * I think I got this off of Peter Gabriel's website. When I clicked on one of the Pictures my screen flashed virus which I have not ever got into the vault. 

I have also try some of these suggestions here on this tech website:
Also This:
"All Trojan horses are hidden files, in order to get at them you will need to go to the Files Option (click the View tab)at Control Panel and uncheck both the *Hide file extension for known file types & *Hide protected operating system files (Recommended)-boxes, then OK yourself out. Then you will need to restart your computer and go into SafeMode by HOLDING the F8 key DOWN -(at bootup - after the first screen info - be quick!) and choose SafeMode. [You have to use your keyboard when you're in SafeMode - the keys to use are Ctrl/Alt/Delete (to exit the Help and Support screen) - Tab/Arrow keys/ Pageup/Pagedown/ the Window key(between Ctrl & Alt) & Enter] So, from the DeskTop screen press the Window key to get Start/ arrow up to Search/ arrow right to For Files or Folders and type up the NAME OF THE FILE & EXT (not for example horse.winshow.V) but the actual name of the file, which would have shown up on your anti-virus software. To delete this file from here just press Page Up to highlight the file and then delete. To get out of Search -Alt F/ arrow down to Close and press Enter. Press the Window key to shutdown and restart your computer. It will be safe to empty your Recycle Bin in the Normal mode where you can use your mouse."
I sure will appreciate any suggestions or comments. ~ K

Edited by hamluis, 01 February 2018 - 03:15 PM.
Moved from MRL to Am I \nfected - Hamluis.

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#2 buddy215


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Posted 02 February 2018 - 07:12 AM

Welcome to BC....


You can use CCleaner to delete all system restore points except the last ones.


Use CCleaner to remove Temporary files, program caches, cookies, logs, etc. Use the Default settings. No need to use the

Registry Cleaning Tool...risky. Pay close attention while installing and UNcheck offers of Google Chrome and Avast.

After install, open CCleaner and run by clicking on the Run Cleaner button in the bottom right corner.

CCleaner - PC Optimization and Cleaning - Free Download


To remove System Restore points:

  1. In CCleaner, select the Tools icon at left.
  2. Click System Restore.
  3. Select the System Restore point in the list that you want to remove. Or, use CTRL+Click to select multiple System Restore points.
  4. Click Remove. You are prompted to confirm the deletion. Click OK.
  5. To remove other System Restore points, repeat steps 3 to 4.


  • If you remove a System Restore point, files and software may still be available from an earlier System Restore point.
  • You cannot remove the last System Restore point for safety reasons. As a result, the last System Restore point is always grayed out and cannot be selected.

If you are using the free version of AVG I suggest you scan for adware that AVG may have installed.


  • Download and install the free version of Malwarebytes
    Note: If you have Malwarebytes already installed, you don't need to install it again. Simply start from the next bullet point
  • Once Malwarebytes is installed, launch it and let it update its database. You might have to click on the little arrow by Scan Status in the middle right pane for it to do so
  • Once the database update is complete, click on the Scan tab, then select the Threat Scan button and click on Start Scan
  • Let the scan run, the time required to complete the scan depends of your system and computer specs
  • Once the scan is complete, make sure that the first checkbox at the top is checked (which will automatically check every detected item), then click on the Quarantine Selected button
    • If it asks you to restart your computer to complete the removal, do so
  • Click on Export Summary after the deletion (in the bottom-left corner) and select Copy to Clipboard. Paste the content in your next reply

Download AdwCleaner by Xplode onto your desktop. (compatible with Windows 7, 8 and 10)

  • Close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Scan button.
  • When the scan has finished click on Clean button.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the contents of that logfile with your next reply.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.

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