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Posted 01 February 2018 - 02:07 PM
Posted 01 February 2018 - 02:41 PM
Firstly, remove the power adapter/cord and battery if a laptop and it's easily accessible. Hold the power button down for 30 seconds. Replace the battery and power adapter/cord. Reboot.
Where you see Wallpaper does Ctrl + Alt + Del bring up the option to start Task Manager? If it does then in Task Manager select File > New Task Run > Explorer.exe. Does this bring up your icons?
What is the make and model of the computer? I assume you will be needed data from the computer. Do you have access to another computer?
Posted 02 February 2018 - 02:53 AM
Posted 02 February 2018 - 08:29 AM
Does tapping F8 at boot give you the Advanced Boot Options. If yes select Use Last Known Configuration. If that fails does Safe Mode work?
Posted 02 February 2018 - 08:54 AM
Posted 02 February 2018 - 08:56 AM
Posted 02 February 2018 - 08:58 AM
Tap F8 and at the Advanced Boot Options select Repair Computer. Do a Startup Repair. It may take up to three attempts. If that fails you can do a System Restore if you have a Restore Point just before the problem.
If not of the above work I would access the command prompt and do a chkdsk /f but only after recovering your data as doing a chkdsk can make recovery worse in certain cases.
Posted 02 February 2018 - 09:06 AM
Posted 02 February 2018 - 09:14 AM
Is there any personal data that needs to be recovered? You have access to another computer, correct?
Posted 02 February 2018 - 09:16 AM
Posted 02 February 2018 - 09:28 AM
You can try that if you wish but I would recommend you pull your personal data first. You may need to reinstall the OS.
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