My 1st time here I hope you can help
I recently built my 1st computer in 12/2017. On board Sound was good until last week.
Here are my system specs:
Gigabyte GA B250-HD3 (rev 1.) MB
I5-7500 3.4 Ghz LGA1151
Crucial 16gb (2x8gb)
Asus radeon RX 550 4gig GDDR5 1183mhz pci-e 2.0
WD Blue SATA 1TB 7200 rpm
Windows 10 64bit home Fall Creators edition
Rosewill ATX case ATX
Enermax CPU cooler ETS-N30R-TAA
Apevia ATX 550 W PS
Startech PCI 5.1 sound card
What have I done,
until yesterday I did not have a sound card. so everything I did was with onboard sound. I bought a "cheap" sound card to help troubleshoot and it just arrived yesterday, still no sound.
With onboard sound, I uninstalled/reinstalled the Realtek HD audio drivers multiple times. I have tried directly from gigiabyte support website and through Realtek same result
I have ensured I have the correct device listed as default
when I do the "test sound by playing an asterick, I get a message that says the sound did not play
I tired to run the sfc /scannow but I was unable to because I got a message referencing needing a high privilege level. I tried to do it as an administrator c:/ still cant get it to run
I then installed the 5.1 soundcard, installed drivers, rebooted etc. still no sound.
I am at a loss for what to do next. Im almost certain that its not hardware as I got the same problem after installing a soundcard.
I hope I have give enough info.