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no sound through either onboard audio or sound card

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#1 nascarmikeb


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Posted 01 February 2018 - 12:23 PM



My 1st time here   I hope you can help


I recently built my 1st computer in 12/2017. On board Sound was good until last week.

Here are my system specs:



Gigabyte GA B250-HD3 (rev 1.) MB

I5-7500 3.4 Ghz LGA1151

Crucial 16gb (2x8gb)

Asus radeon RX 550 4gig GDDR5  1183mhz pci-e 2.0

WD Blue SATA 1TB 7200 rpm

Windows 10 64bit home Fall Creators edition

Rosewill ATX case ATX

Enermax CPU cooler ETS-N30R-TAA

Apevia ATX 550 W  PS


Startech PCI 5.1 sound card


What have I done,

until yesterday I did not have a sound card. so everything I did was with onboard sound. I bought a "cheap" sound card to help troubleshoot and it just arrived yesterday, still no sound.


With onboard sound, I uninstalled/reinstalled  the Realtek HD audio drivers multiple times. I have tried directly from gigiabyte support website and through Realtek same result

I have ensured I have the correct device listed as default

when I do the "test sound by playing an asterick, I get a message that says the sound did not play



I tired to run the sfc /scannow but I was unable to because I got a message referencing needing a high privilege level. I tried to do it as an administrator c:/  still cant get it to run


I then installed the 5.1 soundcard, installed drivers, rebooted etc. still no sound.


I am at a loss for what to do next. Im almost certain that its not hardware as I got the same problem after installing a soundcard.

I hope I have give enough info.





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#2 Rocky Bennett

Rocky Bennett

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Posted 01 February 2018 - 12:56 PM

Did you try to run the sfc /scannow after you opened up WindowsPowerShell (admin)?


#3 computerboy92


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Posted 02 February 2018 - 05:50 PM

i dont understand sorry can you be more   specific :)

#4 Conder


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Posted 03 February 2018 - 11:18 AM

Open Start, type "cmd" (without quotemarks), right-click on "Command prompt", select "Run as administrator" and type these 2 commands (wait to finish before the 2nd one):

DISM.exe /Online /Cleanup-image /Restorehealth
sfc /scannow

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