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Windows Photo Viewer


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7 replies to this topic

#1 woch2331

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Posted 31 January 2018 - 08:24 PM

I'm having a problem with Windows Photo Viewer. It's been working fine, but not sure what's been changed to cause it to stop working.

When I right-click > Open on an image file, nothing happens (Windows Photo Viewer is set as the default program).

When I right-click > Open with > Windows Photo Viewer, nothing happens.

I ran, sfc /scannow, but it wasn't able to correct the issue. Error message: Windows Resource Protection found corrupt files but was unable to fix some them.

When I go to Control Panel > Default Programs, Windows Photo Viewer is not is the list.

 

Processor: Intel i7 920 @ 2.67GHz
RAM: 12.0 GB
OS: Windows 7 Home Premium 64-bit



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#2 hamluis

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Posted 01 February 2018 - 07:29 AM

You might try THIS.

 

And...you might run sfc /scannow again.  There are some instances where assuming that running it once will do the job...just is not accurate thinking.  I've run it up to 3 times to overcome some O/S issues.

 

Louis



#3 woch2331

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Posted 01 February 2018 - 05:23 PM

Thanks for the advice.

 

I've run, sfc /scannow, over a dozen times, with no success.

 

I've already seen the link to attached, but it doesn't seem to work with my configuration.

4: On the Software menu, click on the Check for updates icon. (Windows will now look for any updates)

5. There will be a small box next to the Photo Viewer icon, check it. Then at the bottom part of the page, click the Install Updates icon.

These aren't an option when going to the Windows Update screen



#4 hamluis

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Posted 01 February 2018 - 06:21 PM

Please download MiniToolBox , save it to your desktop and run it.

Checkmark the following checkboxes:
List last 10 Event Viewer log
List Installed Programs
List Users, Partitions and Memory size.

Click Go and paste the content into your next post.

Also...please Publish a Snapshot using Speccy, taking care to post the link of the snapshot in your next post.

Go to Piriform's website, and download the free version on the left. Click Download from Piriform.com (the FileHippo link requires an extra click). Or if you want to use a portable version of Speccy (which doesn't require installation), click the builds page link and download the portable version. You will now be asked where you want to save the file. The best place to put it is the Desktop, as it will be easy to find later.

After the file finishes downloading, you are ready to run Speccy. If you downloaded the installer, simply double-click on it and follow the prompts until installation is complete. If you downloaded the portable version, you will need to unzip it before use. Right-click the ZIP file and click Extract all. Click Next. Open up the extracted folder and double-click on Speccy.

Once inside Speccy, it will look similar to this (with your computer's specifications, of course):

Main2.jpg

Now, at the top, click File > Publish Snapshot.

Click Yes > then Copy to Clipboard

Now, once you are back in the forum topic you are posting in, click the ADD REPLY or REPLY TO THIS TOPIC button. Right-click in the empty space of the Reply box and click Paste. Then, click Add Reply below the Reply box.

Louis



#5 woch2331

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Posted 02 February 2018 - 05:47 AM

As requested:

 

 

MiniToolBox by Farbar  Version: 17-06-2016
Ran by Mike (administrator) on 02-02-2018 at 05:38:33
Running from "C:\Users\Mike\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Model: OEM Manufacturer: OEM

Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (01/31/2018 08:09:23 PM) (Source: Application Error) (User: )
Description: Faulting application name: svchost.exe_SysMain, version: 6.1.7600.16385, time stamp: 0x4a5bc3c1
Faulting module name: sysmain.dll, version: 6.1.7601.24000, time stamp: 0x5a499a8d
Exception code: 0xc0000005
Fault offset: 0x000000000000578f
Faulting process id: 0xa64
Faulting application start time: 0xsvchost.exe_SysMain0
Faulting application path: svchost.exe_SysMain1
Faulting module path: svchost.exe_SysMain2
Report Id: svchost.exe_SysMain3

Error: (01/31/2018 04:10:07 PM) (Source: Bonjour Service) (User: )
Description: mDNSCoreReceiveResponse: Unexpected conflict discarding   15 94.0.0.10.in-addr.arpa. PTR Mike-PC.local.

Error: (01/31/2018 04:10:07 PM) (Source: Bonjour Service) (User: )
Description: mDNSCoreReceiveResponse: Received from 10.0.0.94:5353   17 94.0.0.10.in-addr.arpa. PTR Mike-PC-2.local.

Error: (01/30/2018 01:56:59 AM) (Source: ESENT) (User: )
Description: wuaueng.dll (436) SUS20ClientDataStore: The database page read from the file "C:\Windows\SoftwareDistribution\DataStore\DataStore.edb" at offset 461406208 (0x000000001b808000) (database page wuaueng.dll0) for 32768 (0x00008000) bytes failed verification due to a page checksum mismatch.  The expected checksum was [0681f97ec22b8ad7:22e022e09c693736:bdd4bdd4fa573770:20c4df3b7feb370a] and the actual checksum was [f821f82173ab87a8:d0602f9fdf693736:bdd4bdd4fa573770:20c4df3b7feb370a].  The read operation will fail with error -1018 (0xfffffc06).  If this condition persists then please restore the database from a previous backup.  This problem is likely due to faulty hardware. Please contact your hardware vendor for further assistance diagnosing the problem.

Error: (01/29/2018 05:44:18 PM) (Source: Application Error) (User: )
Description: Faulting application name: svchost.exe_SysMain, version: 6.1.7600.16385, time stamp: 0x4a5bc3c1
Faulting module name: sysmain.dll, version: 6.1.7601.24000, time stamp: 0x5a499a8d
Exception code: 0xc0000005
Fault offset: 0x0000000000004fc3
Faulting process id: 0xb68
Faulting application start time: 0xsvchost.exe_SysMain0
Faulting application path: svchost.exe_SysMain1
Faulting module path: svchost.exe_SysMain2
Report Id: svchost.exe_SysMain3

Error: (01/29/2018 05:41:33 PM) (Source: Application Error) (User: )
Description: Faulting application name: outlook.exe, version: 15.0.4981.1000, time stamp: 0x59e5c2a7
Faulting module name: nvwgf2um.dll, version: 9.18.13.4144, time stamp: 0x54d1603a
Exception code: 0xc0000005
Fault offset: 0x001c4376
Faulting process id: 0x7b8
Faulting application start time: 0xoutlook.exe0
Faulting application path: outlook.exe1
Faulting module path: outlook.exe2
Report Id: outlook.exe3

Error: (01/28/2018 01:00:03 AM) (Source: Application Error) (User: )
Description: Faulting application name: sdiagnhost.exe, version: 6.1.7600.16385, time stamp: 0x4a5bc3d4
Faulting module name: mscorwks.dll, version: 2.0.50727.8762, time stamp: 0x58e462f0
Exception code: 0xc0000005
Fault offset: 0x0000000000197d05
Faulting process id: 0x%9
Faulting application start time: 0xsdiagnhost.exe0
Faulting application path: sdiagnhost.exe1
Faulting module path: sdiagnhost.exe2
Report Id: sdiagnhost.exe3

Error: (01/28/2018 01:00:03 AM) (Source: .NET Runtime) (User: )
Description: .NET Runtime version 2.0.50727.8762 - Fatal Execution Engine Error (000007FEDB67104E) (80131506)

Error: (01/24/2018 08:21:37 PM) (Source: Bonjour Service) (User: )
Description: mDNSCoreReceiveResponse: Unexpected conflict discarding   15 93.0.0.10.in-addr.arpa. PTR Mike-PC.local.

Error: (01/24/2018 08:21:37 PM) (Source: Bonjour Service) (User: )
Description: mDNSCoreReceiveResponse: Received from 10.0.0.93:5353   17 93.0.0.10.in-addr.arpa. PTR Mike-PC-2.local.


System errors:
=============
Error: (02/01/2018 04:59:57 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was generated: 70. The internal error state is 105.

Error: (02/01/2018 04:57:36 PM) (Source: Microsoft-Windows-Kernel-Processor-Power) (User: NT AUTHORITY)
Description: Performance power management features on processor 1 in group 0 are disabled due to a firmware problem. Check with the computer manufacturer for updated firmware.

Error: (02/01/2018 04:57:36 PM) (Source: Microsoft-Windows-Kernel-Processor-Power) (User: NT AUTHORITY)
Description: Performance power management features on processor 5 in group 0 are disabled due to a firmware problem. Check with the computer manufacturer for updated firmware.

Error: (02/01/2018 04:57:36 PM) (Source: Microsoft-Windows-Kernel-Processor-Power) (User: NT AUTHORITY)
Description: Performance power management features on processor 3 in group 0 are disabled due to a firmware problem. Check with the computer manufacturer for updated firmware.

Error: (02/01/2018 04:57:36 PM) (Source: Microsoft-Windows-Kernel-Processor-Power) (User: NT AUTHORITY)
Description: Performance power management features on processor 7 in group 0 are disabled due to a firmware problem. Check with the computer manufacturer for updated firmware.

Error: (02/01/2018 04:57:36 PM) (Source: Microsoft-Windows-Kernel-Processor-Power) (User: NT AUTHORITY)
Description: Performance power management features on processor 4 in group 0 are disabled due to a firmware problem. Check with the computer manufacturer for updated firmware.

Error: (02/01/2018 04:57:36 PM) (Source: Microsoft-Windows-Kernel-Processor-Power) (User: NT AUTHORITY)
Description: Performance power management features on processor 2 in group 0 are disabled due to a firmware problem. Check with the computer manufacturer for updated firmware.

Error: (02/01/2018 04:57:36 PM) (Source: Microsoft-Windows-Kernel-Processor-Power) (User: NT AUTHORITY)
Description: Performance power management features on processor 6 in group 0 are disabled due to a firmware problem. Check with the computer manufacturer for updated firmware.

Error: (02/01/2018 04:57:36 PM) (Source: Microsoft-Windows-Kernel-Processor-Power) (User: NT AUTHORITY)
Description: Performance power management features on processor 0 in group 0 are disabled due to a firmware problem. Check with the computer manufacturer for updated firmware.

Error: (01/31/2018 08:09:24 PM) (Source: Service Control Manager) (User: )
Description: The Superfetch service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 60000 milliseconds: Restart the service.


Microsoft Office Sessions:
=========================
Error: (01/31/2018 08:09:23 PM) (Source: Application Error)(User: )
Description: svchost.exe_SysMain6.1.7600.163854a5bc3c1sysmain.dll6.1.7601.240005a499a8dc000000500 000 0000000578fa6401d39ae7b52e705eC:\Windows\system32\svchost.exec:\windows\system32\sysmain. dll89675699-06ec-11e8-ab4e-001fbc083f67

Error: (01/31/2018 04:10:07 PM) (Source: Bonjour Service)(User: )
Description: mDNSCoreReceiveResponse: Unexpected conflict discarding   15 94.0.0.10.in-addr.arpa. PTR Mike-PC.local.

Error: (01/31/2018 04:10:07 PM) (Source: Bonjour Service)(User: )
Description: mDNSCoreReceiveResponse: Received from 10.0.0.94:5353   17 94.0.0.10.in-addr.arpa. PTR Mike-PC-2.local.

Error: (01/30/2018 01:56:59 AM) (Source: ESENT)(User: )
Description: wuaueng.dll436SUS20ClientDataStore: C:\Windows\SoftwareDistribution\DataStore\DataStore.edb461406208 (0x000000001b808000)32768 (0x00008000)-1018 (0xfffffc06)[0681f97ec22b8ad7:22e022e09c693736:bdd4bdd4fa573770:20c4df3b7feb370a][f821f82173ab87a8:d0602f9fdf693736:bdd4bdd4fa573770:20c4df3b7feb370a]14080 (0x3700)

Error: (01/29/2018 05:44:18 PM) (Source: Application Error)(User: )
Description: svchost.exe_SysMain6.1.7600.163854a5bc3c1sysmain.dll6.1.7601.240005a499a8dc0000005000 0000000004fc3b6801d398b84c5e1007C:\Windows\system32\svchost.exec:\windows\system32\sysmain.dllefe1a3e2-0545-11e8-baff-001fbc083f67

Error: (01/29/2018 05:41:33 PM) (Source: Application Error)(User: )
Description: outlook.exe15.0.4981.100059e5c2a7nvwgf2um.dll9.18.13.414454d1603ac0000005001c43767 b801d398e8bb10c155C:\Program Files\Microsoft Office 15\root\office15\outlook.exeC:\Windows\system32\nvwgf2um.dll8df780bb-0545-11e8-baff-001fbc083f67

Error: (01/28/2018 01:00:03 AM) (Source: Application Error)(User: )
Description: sdiagnhost.exe6.1.7600.163854a5bc3d4mscorwks.dll2.0.50727.876258e462f0c0000005000 0000000197d05

Error: (01/28/2018 01:00:03 AM) (Source: .NET Runtime)(User: )
Description: .NET Runtime version 2.0.50727.8762 - Fatal Execution Engine Error (000007FEDB67104E) (80131506)

Error: (01/24/2018 08:21:37 PM) (Source: Bonjour Service)(User: )
Description: mDNSCoreReceiveResponse: Unexpected conflict discarding   15 93.0.0.10.in-addr.arpa. PTR Mike-PC.local.

Error: (01/24/2018 08:21:37 PM) (Source: Bonjour Service)(User: )
Description: mDNSCoreReceiveResponse: Received from 10.0.0.93:5353   17 93.0.0.10.in-addr.arpa. PTR Mike-PC-2.local.


CodeIntegrity Errors:
===================================
  Date: 2017-05-23 12:07:59.227
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume11\Windows\winsxs\wow64_microsoft-windows-appid_31bf3856ad364e35_6.1.7601.23572_none_c00d4d461677e31f\appidapi.dll because the set of per-page image hashes could not be found on the system.

  Date: 2017-05-23 12:07:59.071
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume11\Windows\winsxs\wow64_microsoft-windows-appid_31bf3856ad364e35_6.1.7601.23572_none_c00d4d461677e31f\appidapi.dll because the set of per-page image hashes could not be found on the system.

  Date: 2017-05-23 12:07:58.910
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume11\Windows\winsxs\wow64_microsoft-windows-appid_31bf3856ad364e35_6.1.7601.23572_none_c00d4d461677e31f\appidapi.dll because the set of per-page image hashes could not be found on the system.

  Date: 2017-05-23 12:07:58.753
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume11\Windows\winsxs\wow64_microsoft-windows-appid_31bf3856ad364e35_6.1.7601.23572_none_c00d4d461677e31f\appidapi.dll because the set of per-page image hashes could not be found on the system.

  Date: 2017-05-23 12:07:58.597
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume11\Windows\winsxs\wow64_microsoft-windows-appid_31bf3856ad364e35_6.1.7601.23572_none_c00d4d461677e31f\appidapi.dll because the set of per-page image hashes could not be found on the system.

  Date: 2017-05-23 12:07:58.441
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume11\Windows\winsxs\wow64_microsoft-windows-appid_31bf3856ad364e35_6.1.7601.23572_none_c00d4d461677e31f\appidapi.dll because the set of per-page image hashes could not be found on the system.

  Date: 2017-05-23 12:06:47.946
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume11\Windows\winsxs\amd64_microsoft-windows-appid_31bf3856ad364e35_6.1.7601.23572_none_b5b8a2f3e2172124\appidapi.dll because the set of per-page image hashes could not be found on the system.

  Date: 2017-05-23 12:06:47.790
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume11\Windows\winsxs\amd64_microsoft-windows-appid_31bf3856ad364e35_6.1.7601.23572_none_b5b8a2f3e2172124\appidapi.dll because the set of per-page image hashes could not be found on the system.

  Date: 2017-05-23 12:06:47.616
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume11\Windows\winsxs\amd64_microsoft-windows-appid_31bf3856ad364e35_6.1.7601.23572_none_b5b8a2f3e2172124\appidapi.dll because the set of per-page image hashes could not be found on the system.

  Date: 2017-05-23 12:06:47.459
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume11\Windows\winsxs\amd64_microsoft-windows-appid_31bf3856ad364e35_6.1.7601.23572_none_b5b8a2f3e2172124\appidapi.dll because the set of per-page image hashes could not be found on the system.


=========================== Installed Programs ============================
Adobe Acrobat Reader DC (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AC0F074E4100}) (Version: 18.009.20050 - Adobe Systems Incorporated)
Adobe Flash Player 25 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 25.0.0.171 - Adobe Systems Incorporated)
Adobe Flash Player 26 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 26.0.0.151 - Adobe Systems Incorporated)
ANT Drivers Installer x64 (HKLM\...\{7664AF65-7B0D-4171-9F0F-50455278B428}) (Version: 2.3.4 - Garmin Ltd or its subsidiaries) Hidden
Apple Application Support (32-bit) (HKLM-x32\...\{D4C80B0C-CF67-43A7-90C3-466853543B54}) (Version: 6.3 - Apple Inc.)
Apple Application Support (64-bit) (HKLM\...\{B2A2E8AF-BC48-4191-B2C4-3846A19835CA}) (Version: 6.3 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{AA7D90D2-2387-4FA5-A3AF-96811BE49BFD}) (Version: 11.0.5.14 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{19589375-5C58-4AFA-842F-8B34744CCEAD}) (Version: 2.5.0.1 - Apple Inc.)
Avast Free Antivirus (HKLM-x32\...\Avast Antivirus) (Version: 17.9.2322 - AVAST Software)
Belarc Advisor 7.2 (HKLM-x32\...\Belarc Advisor) (Version:  - )
Bonjour (HKLM\...\{56DDDFB8-7F79-4480-89D5-25E1F52AB28F}) (Version: 3.1.0.1 - Apple Inc.)
BovadaPoker (HKLM-x32\...\{D7CA2DF8-95CE-4C80-9296-98E21219A1E5}}_is1) (Version:   - )
Brother MFL-Pro Suite HL-2280DW (HKLM-x32\...\{3ACCCFB3-7B17-4E9F-ACB0-46868FCD4487}) (Version: 1.1.3.0 - Brother Industries, Ltd.)
Calendar Printing Assistant for Microsoft Office Outlook 2007 (HKLM-x32\...\{90120000-00A7-0409-0000-0000000FF1CE}) (Version: 12.0.6612.1000 - Microsoft Corporation)
CCleaner (HKLM\...\CCleaner) (Version: 5.38 - Piriform)
CPIC Viewer (HKLM-x32\...\CPIC) (Version:  - )
CPUID CPU-Z 1.78 (HKLM\...\CPUID CPU-Z_is1) (Version:  - )
D3DX10 (HKLM-x32\...\{E09C4DB7-630C-4F06-A631-8EA7239923AF}) (Version: 15.4.2368.0902 - Microsoft) Hidden
Dashlane (HKCU\...\Dashlane) (Version: 5.5.0.14947 - Dashlane, Inc.)
Data Lifeguard Diagnostic for Windows 1.31 (HKLM-x32\...\{519C4DB6-B53B-4F5C-8297-89B2BE949FA5}_is1) (Version:  - Western Digital Corporation)
doPDF (HKLM\...\{09F9E468-7A84-422F-B3AB-DA682A56B564}) (Version: 8.8.947 - Softland) Hidden
doPDF 8 (HKLM-x32\...\{d60f1f61-f188-4d19-b6ba-318807183789}) (Version: 8.8.947 - Softland)
Dropbox (HKLM-x32\...\Dropbox) (Version: 42.4.114 - Dropbox, Inc.)
Dropbox Update Helper (HKLM-x32\...\{099218A5-A723-43DC-8DB5-6173656A1E94}) (Version: 1.3.65.1 - Dropbox, Inc.) Hidden
Elevated Installer (HKLM-x32\...\{1052502B-4C91-43F9-B160-AE39ED57C9F0}) (Version: 5.3.1.0 - Garmin Ltd or its subsidiaries) Hidden
EXIF Date Changer v3.5.2 (HKLM-x32\...\{26CA1B07-BC53-4196-B9C2-A11C6F6F3E08}_is1) (Version: 3.5.2 - Rellik Software)
Garmin Express (HKLM-x32\...\{BCC7CA85-E57F-452D-BB44-15A1CE018BD0}) (Version: 5.3.1.0 - Garmin Ltd or its subsidiaries) Hidden
Garmin Express (HKLM-x32\...\{bd8bd200-9a60-4969-b267-6b565f36e3da}) (Version: 5.3.1.0 - Garmin Ltd or its subsidiaries)
Garmin Express Tray (HKLM-x32\...\{DA9C865D-6762-4931-8588-0B13B7A0796B}) (Version: 5.3.1.0 - Garmin Ltd or its subsidiaries) Hidden
GSmartControl (HKLM-x32\...\GSmartControl) (Version: 0.8.7 - Alexander Shaduri)
HandBrake 1.0.7 (HKLM-x32\...\HandBrake) (Version: 1.0.7 - )
iCloud (HKLM\...\{694E3E02-E14A-4BB2-A970-CF7F017FD5CC}) (Version: 7.3.0.20 - Apple Inc.)
Ignition Casino (HKLM-x32\...\{D7CA2DF8-95CE-4C80-9296-98E21219A1E4}}_is1) (Version:   - )
IrfanView 4.50 (64-bit) (HKLM\...\IrfanView64) (Version: 4.50 - Irfan Skiljan)
iTunes (HKLM\...\{1D7D1271-5258-4F5A-B8C1-7176BF398782}) (Version: 12.7.3.46 - Apple Inc.)
Java 8 Update 151 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F32180151F0}) (Version: 8.0.1510.12 - Oracle Corporation)
JPEG-EXIF_autorotate (HKLM-x32\...\JPEG-EXIF_autorotate) (Version:  - )
LogMeIn Client (HKLM-x32\...\{5C9FFE5E-C461-408D-804A-C2E2C339D783}) (Version: 1.3.2857 - LogMeIn, Inc.)
MakeMKV v1.10.8 (HKLM-x32\...\MakeMKV) (Version: v1.10.8 - GuinpinSoft inc)
Malwarebytes version 3.3.1.2183 (HKLM\...\{35065F43-4BB2-439A-BFF7-0F1014F2E0CD}_is1) (Version: 3.3.1.2183 - Malwarebytes)
MetaX for Windows (HKLM-x32\...\{08B4C639-9A82-4888-8C09-C7CF57F6DCDB}) (Version: 2.63 - No Bull Software)
Microsoft .NET Framework 4.7.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.7.02558 - Microsoft Corporation)
Microsoft LifeCam (HKLM\...\{6965A8D2-465D-4F98-9FAA-0E9E2348F329}) (Version: 3.22.270.0 - Microsoft Corporation)
Microsoft Office Professional Plus 2013 - en-us (HKLM\...\ProPlusRetail - en-us) (Version: 15.0.4981.1001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.21005 (HKLM-x32\...\{7f51bdb9-ee21-49ee-94d6-90afc321780e}) (Version: 12.0.21005.1 - Microsoft Corporation)
Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.24215 (HKLM-x32\...\{e2803110-78b3-4664-a479-3611a381656a}) (Version: 14.0.24215.1 - Microsoft Corporation)
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (HKLM\...\Microsoft Visual Studio 2010 Tools for Office Runtime (x64)) (Version: 10.0.50903 - Microsoft Corporation)
Microsoft Works 4 Converter (HKLM-x32\...\{49D7CF33-DE7E-492D-87CE-98EE51932199}) (Version: 9.8.0000 - Microsoft Corporation)
Microsoft Works 6-9 Converter (HKLM-x32\...\{95140000-0137-0409-0000-0000000FF1CE}) (Version: 14.0.6120.5002 - Microsoft Corporation)
Movie Maker (HKLM-x32\...\{38F03569-A636-4CF3-BDDE-032C8C251304}) (Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Movie Maker (HKLM-x32\...\{DD67BE4B-7E62-4215-AFA3-F123A800A389}) (Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Mozilla Firefox 58.0.1 (x64 en-US) (HKLM\...\Mozilla Firefox 58.0.1 (x64 en-US)) (Version: 58.0.1 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 58.0.1.6602 - Mozilla)
Mp3tag v2.77 (HKLM-x32\...\Mp3tag) (Version: v2.77 - Florian Heidenreich)
MyHarmony (HKCU\...\036a0e4fc6a247ec) (Version: 1.0.1.257 - Logitech)
NEOedit (HKLM-x32\...\{17AD9B19-9C7A-11D5-9AED-00B0D03AE649}) (Version: 2.0.5 - Philips)
novaPDF 8 add-in for Microsoft Office (x64) (HKLM\...\{3222911C-02A6-461D-902C-A5020CAE147F}) (Version: 8.8.947 - Softland)
novaPDF 8 add-in for Microsoft Office (x86) (HKLM-x32\...\{6299598B-9D4F-4795-A227-FADBCEA4E6E2}) (Version: 8.8.947 - Softland)
novaPDF 8 Printer Driver (HKLM\...\{6CE23ADA-C3A6-4974-A4DB-27BCA371010B}) (Version: 8.8.947 - Softland)
NVIDIA Graphics Driver 341.44 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Driver) (Version: 341.44 - NVIDIA Corporation)
NVIDIA Update 10.4.0 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Update) (Version: 10.4.0 - NVIDIA Corporation)
Office 15 Click-to-Run Extensibility Component (HKLM-x32\...\{90150000-008C-0000-0000-0000000FF1CE}) (Version: 15.0.4981.1001 - Microsoft Corporation) Hidden
Office 15 Click-to-Run Licensing Component (HKLM\...\{90150000-008F-0000-1000-0000000FF1CE}) (Version: 15.0.4981.1001 - Microsoft Corporation) Hidden
Office 15 Click-to-Run Localization Component (HKLM-x32\...\{90150000-008C-0409-0000-0000000FF1CE}) (Version: 15.0.4981.1001 - Microsoft Corporation) Hidden
PDFMate Free PDF Merger 1.0.9 (HKLM-x32\...\PDFMate Free PDF Merger_is1) (Version:  - pdfmate.com)
Picasa 3 (HKLM-x32\...\Picasa 3) (Version: 3.9.141.259 - Google, Inc.)
Snagit 11 (HKLM-x32\...\{F8E3C768-71F3-11E1-9DF7-70804824019B}) (Version: 11.0.1 - TechSmith Corporation)
SpywareBlaster 5.5 (HKLM-x32\...\SpywareBlaster_is1) (Version: 5.5.0 - BrightFort LLC)
TSU500 Firmware Update Tool (HKLM-x32\...\{B1CED285-DAB7-11D5-9B4E-00B0D03AE649}) (Version: 2.0.0001 - Philips)
TurboTax 2017 (HKLM-x32\...\TurboTax 2017) (Version: 2017.0 - Intuit, Inc)
Video Win Movie Maker 2016 (HKLM-x32\...\{3CC29C1A-B5FE-457B-8F22-32A2videowin}}_is1) (Version:  - videowinsoft.com)
VLC media player (HKLM-x32\...\VLC media player) (Version: 2.2.6 - VideoLAN)
Windows Driver Package - Dynastream Innovations, Inc. ANT LibUSB Drivers (04/11/2012 1.2.40.201) (HKLM\...\F9D2A789F9CFF8CEC36B544F53877C80F1F73C46) (Version: 04/11/2012 1.2.40.201 - Dynastream Innovations, Inc.)
Windows Driver Package - Silicon Labs Software (DSI_SiUSBXp_3_1) USB  (02/06/2007 3.1) (HKLM\...\D1506E0025B5A3F9EB8270FE81C1EEDD9388B8A2) (Version: 02/06/2007 3.1 - Silicon Labs Software)
Windows Resource Kit Tools (HKLM-x32\...\{FA237125-51FF-408C-8BB8-30C2B3DFFF9C}) (Version: 5.2.3790 - Microsoft Corporation)

========================= Memory info: ===================================
Percentage of memory in use: 34%
Total physical RAM: 12279.18 MB
Available physical RAM: 8074 MB
Total Virtual: 24556.53 MB
Available Virtual: 20057.3 MB

========================= Partitions: =====================================
1 Drive c: () (Fixed) (Total:1862.92 GB) (Free:1530.15 GB) NTFS
4 Drive f: (Data#1) (Fixed) (Total:931.51 GB) (Free:772.01 GB) NTFS
5 Drive g: (Data#2) (Fixed) (Total:3725.9 GB) (Free:1917.86 GB) NTFS
10 Drive l: (My Book - 4TB) (Fixed) (Total:3725.99 GB) (Free:2953.47 GB) NTFS
11 Drive m: (Data#3) (Fixed) (Total:1863.01 GB) (Free:1763.69 GB) NTFS
12 Drive n: (Data#4) (Fixed) (Total:931.51 GB) (Free:761.7 GB) NTFS

========================= Users: ========================================
User accounts for \\MIKE-PC

Administrator            Guest                       Mike                     


**** End of log ****
 

 

As requested:  http://speccy.piriform.com/results/pzUScnOUElcvMz8wxXpboep


Edited by hamluis, 02 February 2018 - 08:22 AM.


#6 hamluis

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Posted 02 February 2018 - 08:54 AM

FWIW:  https://answers.microsoft.com/en-us/windows/forum/windows_7-performance/windows-7-random-restart-event-error-35-some/091b9859-ad06-4925-af3f-dff3eed90fab?auth=1 .

 

Windows install date of 1 Apr 2017.  No install of critical updates reflected save one this month.

 

Hard drive WDC WD20EZRZ-00Z5HB0 reflects status of "Warning" per Speccy.  Serial # per Speccy is WD-WCC4N2XUSKE5, which does not track in my searches.  Reflected as external drive. partition/drive M:.

 

All in all...I don't know what to make of your data, but I would download/run SeaTools For Windows (Maxtor, Seagate, Samsung only) Download - http://www.seagate.com/files/www-content/support-content/downloads/seatools/en-us/seatools-for-windows-en-us.pdf and run the long generic diagnostic on the 2GB drive.  I would also, as a preliminary step, simply disconnect  that drive, run the chkdsk /r command...and see if noted problems persist.

 

Louis



#7 woch2331

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Posted 02 February 2018 - 03:48 PM

Thanks for the advice, but I'm not sure that a possible corrupt drive is blocking the usage of Windows Photo Viewer.

It only has a small amount of backup data on it, not a major concern.

 

Too bad that there doesn't seem to be a fix for my issue.



#8 woch2331

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Posted 09 February 2018 - 09:05 PM

Interesting update to my 'situation'...

 

I just opened an email with a JPG attachment.

Double-clicked on it and it opened in Windows Photo Viewer.

Saved it to my Desktop, double-clicked on it, nothing happened.

 

Windows Photo Viewer still does not show in my default program listing...

 

What's up???






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