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Stuck in safe mode


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#1 Les51

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Posted 31 January 2018 - 01:38 PM

Can anyone help, I am having a problem with my laptop it will not restore to a earlier restore point that I manually set because it was working really well, so I thought l would go into safe mode to use restore , my first mistake was I used System Configuration to get windows to boot into safe mode, not knowing that it would continue to go into safe mode each time it restarted , after I set safe mode in System Configuration I restarted the laptop but it wanted a password to complete the reboot, this is where my issue started, I always login using my pin and I cant for the life of me remember the p/word. Rebooting only returns to the password request, I have forced started Windows 10 Repair Environment where you can access the Recovery page and F8 opens startup settings, which gives you 9 options including enable Safe Mode, enable Safe Mode with network and enable Safe Mode with Command Prompt, I was hopping that I could get to the command prompt and change the boot option but the password is still required, now I am really stuck, can anyone help me to change the boot back to normal or get the login to accept my pin or give me any advice to sort this out.
Thanks in advance for any help with this problem.

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#2 JohnC_21

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Posted 31 January 2018 - 01:52 PM

Is this a local account password or a Microsoft Account password?

 

For a Microsoft Windows 10 Account Password see the below links.

 

https://support.microsoft.com/en-us/help/4026971/microsoft-account-how-to-reset-your-password

 

https://www.howtogeek.com/222262/how-to-reset-your-forgotten-password-in-windows-10/

 

For a local account you can enable the Hidden Adminstrator Account and work with it to reset your local account password. This is safer than resetting your local password directly.

 

Download and run Lazesoft Password Recovery Home on another computer. It will create a bootable DVD or USB flash drive. Boot the media and select to option to enable the Administrator password. Reboot the computer after removing the lazesoft disk or USB. Administrator should be an available account to login to. If that fails you can attempt to reset your normal login password if a local account.

 

http://www.lazesoft.com/forgot-windows-admin-password-recovery-freeware.html

 

http://www.lazesoft.com/how-to-reset-administrator-password.html

 

http://www.lazesoft.com/how-to-reset-windows-password.html

 

Here is a direct download link if you do not want to download via Cnet.

 

http://www.lazesoft.com/downloads/lsrmphdsetup.exe






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