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IMAC unexpected shut downs


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#1 Nawtheasta

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Posted 31 January 2018 - 12:44 PM

Hello

  I have been experiencing some random shut downs of my IMAC desktop

Late 2012 build, OS 10.8.5

 The 1st shutdown was in October then 2nd on Dec 30 and  3rd exactly 1 week + 1 minute later. Last shutdown was this Monday.

  At first I suspected the UPS which I replaced. Also heard from a neighbor that their server went down approx. the same time. I suspected an external cause. Power company replaced the connection on the pole as it showed signs of corrosion.

 Middle two shutdowns happened on Saturday mornings. I realized something occurred when I saw the password request screen.  No programs had been running.

  The one this Monday occurred after I had started Quick Books and opened a word doc. Going about my usual morning business when all went black. Computer started up OK . Showed a report screen. I am showing that below.

Neighbors servers were OK.

   My son suspects the internal power supply. I am unsure what may be going on.

FYI

 Updating the OS is not an option. The version of Quick Books I use is made for the operating system on the computer. Updating the operating system would cause this version of Quick Books to not work correctly.

 

 Running Kaspersky protection that came with the computer. They stopped supporting OS 10.8.5 last summer. Geek Squad installed a version that is compatible however it regularly gets stuck trying to update. Once I get this notice box the only cure is a restart.

 

As this computer is 5+ years old I will probably be replacing this Spring. I use this for my business and generally work on a 5 year replacement cycle.

 

Crash report from Monday:

 

Anonymous UUID:                    9674C5F5-5BD2-671B-E37A-C453EC5578BB

 

Mon Jan 29 08:22:33 2018

panic(cpu 1 caller 0xffffff802e8f7815): "hfs_lock: locking against myself!"@/SourceCache/xnu/xnu-2050.48.19/bsd/hfs/hfs_cnode.c:1761

Backtrace (CPU 1), Frame : Return Address

0xffffff813c7e3920 : 0xffffff802e61d6d6

0xffffff813c7e3990 : 0xffffff802e8f7815

0xffffff813c7e39c0 : 0xffffff802e8f6f01

0xffffff813c7e3a10 : 0xffffff802e90fa66

0xffffff813c7e3bd0 : 0xffffff802e8fe4ef

0xffffff813c7e3df0 : 0xffffff802e90dfc3

0xffffff813c7e3ea0 : 0xffffff802e70188f

0xffffff813c7e3ed0 : 0xffffff802e6faf87

0xffffff813c7e3f30 : 0xffffff802e701809

0xffffff813c7e3f50 : 0xffffff802e9e986a

0xffffff813c7e3fb0 : 0xffffff802e6cf8a3

 

BSD process name corresponding to current thread: launchd

 

Mac OS version:

12F2560

 

Kernel version:

Darwin Kernel Version 12.6.0: Wed Mar 18 16:23:48 PDT 2015; root:xnu-2050.48.19~1/RELEASE_X86_64

Kernel UUID: 3E1B7058-5CFD-38F3-8B25-4CCD9B29F764

Kernel slide:     0x000000002e400000

Kernel text base: 0xffffff802e600000

System model name: iMac13,1 (Mac-00BE6ED71E35EB86)

 

System uptime in nanoseconds: 24305165453272

last loaded kext at 11478293152546: com.apple.iokit.SCSITaskUserClient 3.5.6 (addr 0xffffff7fb0ace000, size 36864)

last unloaded kext at 11636419117893: com.apple.driver.AppleUSBCDC  4.1.23 (addr 0xffffff7fb0acb000, size 12288)

loaded kexts:

com.kaspersky.kext.mark.1.0.6          1.0.6

com.kaspersky.kext.kimul.46 46

com.kaspersky.nke     2.2.0d2

com.kaspersky.kext.klif          3.3.0d1

com.apple.filesystems.smbfs 1.8.4

com.apple.iokit.IOBluetoothSerialManager   4.1.7f6

com.apple.driver.AppleHWSensor    1.9.5d0

com.apple.filesystems.autofs 3.0

com.apple.driver.AudioAUUC          1.60

com.apple.driver.AppleMikeyHIDDriver     124

com.apple.driver.X86PlatformShim   1.0.0

com.apple.driver.AGPM        100.13.14

com.apple.driver.ApplePlatformEnabler        2.0.7d2

com.apple.driver.AppleHDA 2.4.7fc4

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.1.7f6

com.apple.driver.AppleMikeyDriver            2.4.7fc4

com.apple.iokit.IOUserEthernet        1.0.0d1

com.apple.driver.AppleSMBusPCI   1.0.11d1

com.apple.GeForce     8.1.6

com.apple.driver.AppleSMCLMU    2.0.3d0

com.apple.Dont_Steal_Mac_OS_X   7.0.0

com.apple.driver.AppleUpstreamUserClient            3.5.12

com.apple.driver.AppleMCCSControl          1.1.11

com.apple.driver.ApplePolicyControl           3.4.5

com.apple.driver.AppleIntelHD4000Graphics          8.1.6

com.apple.driver.AppleIntelFramebufferCapri          8.1.6

com.apple.driver.AppleLPC  1.6.3

com.apple.iokit.IOUSBAttachedSCSI           1.0.4

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless       1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib  1.0.0d1

com.apple.BootCache 34

com.apple.driver.XsanFilter   404

com.apple.iokit.IOAHCIBlockStorage           2.3.5

com.apple.iokit.AppleBCM5701Ethernet     3.6.2b4

com.apple.driver.AppleUSBHub       635.4.0

com.apple.driver.AppleSDXC           1.4.3

com.apple.driver.AirPort.Brcm4331  615.20.17

com.apple.driver.AppleUSBXHCI    635.4.0

com.apple.driver.AppleAHCIPort     2.6.6

com.apple.driver.AppleUSBEHCI     621.4.6

com.apple.driver.AppleACPIButtons           1.8

com.apple.driver.AppleRTC  1.5

com.apple.driver.AppleHPET           1.8

com.apple.driver.AppleSMBIOS       1.9

com.apple.driver.AppleACPIEC       1.8

com.apple.driver.AppleAPIC            1.7

com.apple.driver.AppleIntelCPUPowerManagementClient  214.0.0

com.apple.nke.applicationfirewall      4.0.39

com.apple.security.quarantine            2.1

com.apple.driver.AppleIntelCPUPowerManagement           214.0.0

com.apple.driver.AppleBluetoothHIDKeyboard      170.2.4

com.apple.driver.IOBluetoothHIDDriver      4.1.7f6

com.apple.driver.AppleHIDKeyboard          170.2.4

com.apple.iokit.IOSerialFamily          10.0.6

com.apple.kext.triggers           1.0

com.apple.driver.DspFuncLib            2.4.7fc4

com.apple.iokit.IOAudioFamily        1.9.2fc7

com.apple.kext.OSvKernDSPLib       1.12

com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.1.7f6

com.apple.iokit.IOSurface      86.0.5

com.apple.nvidia.gk100hal     8.1.6

com.apple.driver.X86PlatformPlugin 1.0.0

com.apple.iokit.IOBluetoothFamily  4.1.7f6

com.apple.driver.AppleSMC 3.1.5d4

com.apple.driver.AppleHDAController        2.4.7fc4

com.apple.iokit.IOHDAFamily         2.4.7fc4

com.apple.driver.AppleSMBusController     1.0.11d1

com.apple.NVDAResman      8.1.6

com.apple.driver.AppleGraphicsControl       3.4.5

com.apple.driver.AppleThunderboltEDMSink         1.2.0

com.apple.iokit.IOAcceleratorFamily            74.19

com.apple.driver.IOPlatformPluginFamily    5.4.1d13

com.apple.iokit.IONDRVSupport     2.3.7

com.apple.iokit.IOGraphicsFamily    2.3.7

com.apple.iokit.IOSCSIBlockCommandsDevice       3.5.6

com.apple.iokit.IOUSBMassStorageClass     3.5.2

com.apple.iokit.IOSCSIArchitectureModelFamily    3.5.6

com.apple.driver.AppleThunderboltDPOutAdapter 2.5.0

com.apple.driver.AppleThunderboltDPInAdapter    2.5.0

com.apple.driver.AppleThunderboltDPAdapterFamily        2.5.0

com.apple.driver.AppleThunderboltPCIDownAdapter        1.3.2

com.apple.iokit.IOUSBHIDDriver    623.4.0

com.apple.driver.AppleUSBMergeNub         621.4.6

com.apple.driver.AppleUSBComposite        621.4.0

com.apple.driver.AppleThunderboltNHI      1.9.2

com.apple.iokit.IOThunderboltFamily          2.7.7

com.apple.iokit.IOEthernetAVBController   1.0.2b1

com.apple.iokit.IOUSBUserClient     630.4.4

com.apple.iokit.IO80211Family        530.5

com.apple.iokit.IONetworkingFamily           3.0

com.apple.iokit.IOAHCIFamily        2.5.1

com.apple.iokit.IOUSBFamily           635.4.0

com.apple.driver.AppleEFINVRAM            2.0

com.apple.driver.AppleEFIRuntime  2.0

com.apple.iokit.IOHIDFamily           1.8.1

com.apple.iokit.IOSMBusFamily      1.1

com.apple.security.sandbox   220.4

com.apple.kext.AppleMatch  1.0.0d1

com.apple.security.TMSafetyNet     7

com.apple.driver.DiskImages 346

com.apple.iokit.IOStorageFamily       1.8

com.apple.driver.AppleKeyStore      28.21

com.apple.driver.AppleACPIPlatform          1.8

com.apple.iokit.IOPCIFamily            2.8

com.apple.iokit.IOACPIFamily         1.4

com.apple.kec.corecrypto      1.0

Model: iMac13,1, BootROM IM131.010A.B08, 4 processors, Intel Core i5, 2.9 GHz, 8 GB, SMC 2.9f5

Graphics: NVIDIA GeForce GT 650M, NVIDIA GeForce GT 650M, PCIe, 512 MB

Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3431554638424455352D474E2D4620

Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3431554638424455352D474E2D4620

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xF4), Broadcom BCM43xx 1.0 (5.106.98.100.17)

Bluetooth: Version 6.1.7f5 15859, 3 service, 21 devices, 3 incoming serial ports

Network Service: Ethernet, Ethernet, en0

Network Service: Wi-Fi, AirPort, en1

Serial ATA Device: APPLE HDD ST1000LM024, 1 TB

USB Device: Backup+ Desk, 0x0bc2  (Seagate LLC), 0xa0a4, 0x15300000 / 1

USB Device: hub_device, 0x8087  (Intel Corporation), 0x0024, 0x1a100000 / 2

USB Device: USB 2.0 Hub, 0x1a40  (TERMINUS TECHNOLOGY INC.), 0x0101, 0x1a130000 / 4

USB Device: USB 2.0 Hub, 0x1a40  (TERMINUS TECHNOLOGY INC.), 0x0101, 0x1a134000 / 7

USB Device: Photosmart Prem C410 series, 0x03f0  (Hewlett Packard), 0x9611, 0x1a134300 / 8

USB Device: composite_device, 0x0566  (Monterey International Corp.), 0x3107, 0x1a133000 / 6

USB Device: USB Receiver, 0x046d  (Logitech Inc.), 0xc52b, 0x1a131000 / 5

USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8511, 0x1a110000 / 3

USB Device: hub_device, 0x8087  (Intel Corporation), 0x0024, 0x1d100000 / 2

USB Device: hub_device, 0x0424  (SMSC), 0x2412, 0x1d180000 / 3

USB Device: BRCM20702 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0x1d181000 / 4

USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x828b, 0x1d181300 / 7

 

Any help or suggestions is welcomed and appreciated

Thanks in advance.



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#2 sflatechguy

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Posted 04 February 2018 - 04:39 PM

The report indicates the launchd daemon was attempting to start something, and the Mac generated a kernel panic -- the system was unable to process something and performed the Mac vesion of a blue screen of death.

 

There are some things you can try to address this: https://www.macworld.com/article/2027201/how-to-troubleshoot-a-kernel-panic.html

 

However, given the age of your OS version, it's probably time to upgrade.



#3 Twin B

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Posted 08 February 2018 - 11:32 AM

My iMac desktop is older than yours and with the help of Apple support, dealing with a different problem, they helped me to upgrade my OS to El Capitan. So far, so good. As for your Quickbooks problem, you're between a rock and a hard place. Maybe someone at Quickbooks support can suggest something. 


Edited by Twin B, 08 February 2018 - 11:35 AM.

I've learned blood is not thicker than money. 

 


#4 Nawtheasta

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Posted 08 February 2018 - 10:10 PM

Thanks sflatechguy and Twin B for your responses

Did it again today. Tried to copy the report but didn't work for some reason.

I am suspecting  Kaspersky might have something to do with it. Kaspersky regularly pops up a box saying it cannot connect to update source.

Once it does this the only fix is a restart. Possibly when it tries to phone home at the same time something else is occurring it causes a conflict.

Twice when it shut down it was on a Saturday morning when all regular programs like QB and MS office were off.

 Kapersky and Timemachine would have been running. I always quit QB and Office at the end of the day.

Regarding contacting QB

 It is QB for MAC 2013. QB does not want to talk with you after 3 years. They push QB online. This does not work for me as I am told it has no Item listing.

I have hundreds of items accumulated since I stared using QB in November 2000.

 Shutting down for two weeks after tomorrow. Headed for a trade show in Italy. Will need to address the problem when I get back.

Any thoughts on running "Parallels" on MAC? Maybe I should get that on a new computer and run the windows version of QB. (??)

 

Best Regards



#5 sflatechguy

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Posted 09 February 2018 - 07:36 AM

You could temporarily uninstall Kaspersky and see if the Mac's performance improves. I don't normally recommend uninstall AV software, but this would possible pinpoint the issue.

 

As for Parallels, you could just as easily install VirtualBox. It's free, and it does the same thing.



#6 Nawtheasta

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Posted 31 May 2018 - 08:08 PM

Shutdowns sometimes happened when all programs were off except those running in the background.

Last Summer Comcast supplied a new modem / router.

Not knowing what else to try in March I turned off wireless connection and just kept the Ethernet connection

Also, stopped Mail from trying to connect to Yahoo as Yahoo did not like the older operating system.

No random  shutdowns since. ( Fingers crossed!!)

 Maybe some conflict with new modem / router. (???)


Edited by Nawtheasta, 31 May 2018 - 08:09 PM.





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