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can't open my account, just "user"..


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#1 jay55

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Posted 30 January 2018 - 01:57 PM

Hi, when i turn laptop on and sign in to my account -admin- it goes to darkish screen with several of usual icons flashing slowly on and off at bottom. if i hit control/alt and then delete i get the option to change users. User account works fine, though can't access my photos and emails on my own account. i would be happy to just be able to access my documents, photos, etc, for now, then maybe find a way to start over with it and reload windows 10. this is a dell lattitude 6410, originally windows 7 prof.

  any way to get from this user account into other or continue past dark screen on my account where it gets locked? thanks for any suggestions-j



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#2 jay55

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Posted 30 January 2018 - 02:07 PM

forgot, when i get to the screen where i can change users, there's also the option of task manager, but dont know what to do with that..






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