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Error while installing Nvidia driver 390.77


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#1 Thomasco

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Posted 29 January 2018 - 01:23 PM

Hi all,

When I wanted to install the latest driver (390.77) today, I received the same error over and over again, which is a complete fail of the installation. I tried to look up solutions online, but none of them seemed to be working for me. I have tried the DDU option (both in normal and safe mode), I have tried to install the driver via GeForce Experience in both automatic and manual mode with the 'clean' install option. I've also tried to perform the installation without using GeForce Experience, both manual and automatic. When I wanted to try to install the driver via device manager, it didn't even appeared, which probably is part of the problem. Could someone please help me, as I've got absolutely no idea what I could try next. 

Thanks in advance, Thomas


Edited by Thomasco, 29 January 2018 - 01:24 PM.


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#2 MadmanRB

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Posted 29 January 2018 - 02:05 PM

What version of windows are you running?

What are your specs?

 

Keep in mind if you are running a 32bit version of windows keep in mind nvidia is pulling support of 32bit OS's

 

Please provide us information about your machine via speccy:

 

https://www.ccleaner.com/speccy

 

Here is how to post a screenshot:

 

https://www.ccleaner.com/docs/speccy/using-speccy/publishing-a-speccy-profile-to-the-web


Edited by MadmanRB, 29 January 2018 - 02:07 PM.

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#3 PhillPower2

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Posted 29 January 2018 - 02:06 PM

Hello Thomas,

 

Can I ask if you are having any problems with the previous drivers.



#4 Thomasco

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Posted 29 January 2018 - 03:00 PM

What version of windows are you running?

What are your specs?

 

Keep in mind if you are running a 32bit version of windows keep in mind nvidia is pulling support of 32bit OS's

 

Please provide us information about your machine via speccy:

 

https://www.ccleaner.com/speccy

 

Here is how to post a screenshot:

 

https://www.ccleaner.com/docs/speccy/using-speccy/publishing-a-speccy-profile-to-the-web

http://speccy.piriform.com/results/H586isP7PlF15FRkcfAnsRN  

 

 

Hello Thomas,

 

Can I ask if you are having any problems with the previous drivers.

 

I think i've had issues with them, i'm just not sure, these kind of things aren't my forte. What would regularly happen is that when i was watching youtube for example, my screen would go black, stay black for a couple of seconds, and then go back on. But when it went back on, the youtube screen would be green, until i started playing it again. Thats when i decided to update the drivers, which, unfortunatly, still hasn't been succesful.



#5 MadmanRB

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Posted 29 January 2018 - 03:21 PM

Repost that speccy please as it didnt come up for some reason.

 

Again please follow these instructions:

 

https://www.ccleaner.com/docs/speccy/using-speccy/publishing-a-speccy-profile-to-the-web

 

And edit your post.

 

 

For some reason it didnt come up on my end


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#6 Thomasco

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Posted 29 January 2018 - 03:38 PM

Hi,

 

this one should work: http://speccy.piriform.com/results/omORV6Bev4wLQii5x1x07jY

 

I'm not to sure what you mean with 'also edit your post'.

 

I've also updated Java to the latest version just before i wanted to update the Nvidia driver. Could that be of any influence?



#7 MadmanRB

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Posted 29 January 2018 - 03:44 PM

I was just pointing out you can edit posts here, not important now as you were able to get the information we need.

 

As for updating java no it would not interfere.

 

But you may wish to remove your nvidia driver then reinstall it.

It seems in your speccy the GPU was not detected so a reinstall of your drivers will help there, sometimes this happens with nvidia drivers.


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#8 Thomasco

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Posted 29 January 2018 - 03:54 PM

But that's exactly the problem. It doesn't install Nvidia drivers. I have tried installing 390.77 numerous times and on different ways, but that won't work. After that, i have tried 388.13, which doesn't work either. So i'm guessing there is something wrong on my computer, which prevents Nvidia drivers from being installed. Maybe i'm missing some software needed? (Maybe this sounds really, really stupid, but i have no idea what im doing when it comes to these kinds of things haha)



#9 jonuk76

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Posted 29 January 2018 - 03:58 PM

What Nvidia card do you have?


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#10 Thomasco

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Posted 29 January 2018 - 04:00 PM

I have got the GeForce GTX 960.



#11 MadmanRB

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Posted 29 January 2018 - 04:00 PM

You may have to open up settings and follow these instructions:

 

https://www.laptopmag.com/articles/uninstall-programs-windows-10

 

If you have drivers installed they will show up like a program will.

 

They will have the word "nvidia" in them, if for some reason they are not there then something funny is going on.


Edited by MadmanRB, 29 January 2018 - 04:01 PM.

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#12 Thomasco

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Posted 29 January 2018 - 04:04 PM

There are currently no drivers in that list. I've also checked this in CCleaner, where no drivers appear either. 



#13 MadmanRB

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Posted 29 January 2018 - 04:05 PM

You didnt use ccleaner to clean registries did you?

 

Hope not as ccleaner may be good at cleaning browsers and such but never clean the registry


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#14 Thomasco

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Posted 29 January 2018 - 04:11 PM

Uhm, i have used CCleaner to clean registries, which is my number 1 to go to when my computer has issues. Normally that works (or at least doesn't make it more bad). A couple of minutes ago I've checked for windows updates, now it has found an update from april 2017 (??) which i am downloading and installing. It is update NVIDIA - Display - 11/14/2017 12:00:00 AM - 23.21.13.8831.

 

Also, when i opened up CCleaner a couple of minutes ago to check, i noticed my computer isn't using my GTX 960 anymore, but it is using Microsoft Basic Display Adapter, which is i assume because i haven't got any drivers installed for my GTX 960 (correct me if i'm wrong).

 

EDIT: that installation just failed as well (error 0x80070002)


Edited by Thomasco, 29 January 2018 - 04:13 PM.


#15 MadmanRB

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Posted 29 January 2018 - 04:14 PM

https://www.bleepingcomputer.com/forums/t/407147/answers-to-common-security-questions-best-practices/?p=2853053

 

 

Kind of sums up why using ccleaner can be do more harm than good.


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