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Windows10(v1709) has started to freeze suddenly 2mins after login


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#1 michellepace

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Posted 29 January 2018 - 05:09 AM

Hello,

All of a sudden today one of our windows 10 machines on our network has started to freeze after a couple of minutes use.This is what happens:

WINDOWS 10 (version 1709)
1. I login, for 2-3 minutes everything is normal
2. Then mouse & keyboard stop working, the screen also freezes
3. The only way I can get anything to work again is by force rebooting (Ctrl+Alt+Del does nothing)
4. Then it's a repeat of steps 1, 2 and 3

I first thought it was a driver problem for my Microsoft Keyboard and Mouse. However, I noticed that it is NOT only the mouse and keyboard which freeze, but the screen too. For example, if I am busy downloading a file and it happens to be 2.5 minutes since I logged in - the download on the screen will also automatically freeze. So really I assume the whole of windows is freezing.

I then thought it was a recent update which "broke" this machine. However, I managed to take a screenshot of the Update History and the last major update I see is on the 15th of January. Almost 2 weeks ago (see below).

I am really lost as to how to investigate this further in order to fix it. Could anyone perhaps provide some guidance please?

Thanks in advance,
Michelle

 

 

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#2 FreeBooter

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Posted 29 January 2018 - 07:35 AM

Please boot Windows 10 into Safe Mode and if issue resolves within Safe Mode perform a Clean Boot state.

 

 


How to perform a Clean Boot.

Warning: Disabling items in Services or Startup may leave your antivirus disabled until the process is ended. For this reason I would suggest that you perform this process off line.

Press the 7W6b39o.png keys to open Run, then type msconfig in the search box. This will open System Configuration.

If you are prompted for an administrator password or for confirmation, you should enter the password or provide confirmation.

(1) Click/tap on the General tab.

(2) Click/tap on the Selective startup option.

(3) Remove the check mark in the Load startup items check box.

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4. Click on the Services tab.

5. Place a check mark in the Hide all Microsoft services check box, this will remove the Microsoft Services from the list but will still be running.

6. Click Disable all, this will remove all of the check marks in the Services list.

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7. Click on Apply then OK

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Click on Restart in the window that opens.

When the computer is restarted it will boot normally.

If the problem does not continue after the restart please do the following.

8.  Divide the number of these startup services and programs by two and you place checks in the first half of these, then restart the computer.
 
9.  If the problem doesn't return in those services and programs remove the checks and place checks in the remaining services and programs and restart the computer.

10.  When you find which half the service or program is in go on to the next step. 

11. The half which has the service causing this problem remove half of the checks as you did previously to see which half has this service. Do the same for the programs.  Restart the computer. 

12.  If it isn't in the first half of these services and programs, do the same with the last half of the services and programs.

13.  Once you have narrowed it down to the last three or four services and programs remove the checks one at a time till you find the service or program at fault.

Once you have found the service or program post it in your topic.  Do not take any action until I suggest the next step.



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#3 opera

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Posted 29 January 2018 - 07:43 AM

Just checking that you don't use Malwarebytes paid which had problems at the weekend.



#4 michellepace

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Posted 29 January 2018 - 07:59 AM

Thank-you FreeBooter. Safe mode stops my freezing so I'll progress through your steps now. And also thanks Opera - but no - I don't have Malwarebytes installed.



#5 FreeBooter

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Posted 29 January 2018 - 09:01 AM

You are very welcome!



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#6 michellepace

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Posted 30 January 2018 - 01:06 AM

Please boot Windows 10 into Safe Mode and if issue resolves within Safe Mode perform a Clean Boot state.

 

When I booted in safe mode I no longer had any freezing.

 

 


How to perform a Clean Boot.... (I followed all your steps -Michelle)

If the problem does not continue after the restart please do the following.

 

Unfortunately FreeBooter, my freezing problem resumed so I couldn't continue with steps 8 to 13.

 

In my desperation I downloaded the Windows 10 Installation Media onto a USB stick, booted from there and tried to run "System Repair". I got the message "your system could not be repaired".



#7 FreeBooter

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Posted 30 January 2018 - 01:10 AM

If you want you can repair install Windows 10 without losing anything.

How to Do a Repair Install of Windows 10 with an In-place Upgrade



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#8 michellepace

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Posted 31 January 2018 - 12:34 AM

Thank-you once again FreeBooter. The problem has been fixed by restoring the registry to what it was about a week ago (before I saw your suggestion above). There were actually 2 Windows 10 computers in the office with a very similar problem. Restoring the registry on both seems to have fixed it (so far).

 

It still doesn't make sense to me though since on both machines the last Windows update was 2 weeks ago and this problem only started 3 days ago. So how then can taking the registery settings back to what they were a week ago fix anything. Anyhow, it has.

 

(Also, both machines are set to update with WSUS via a GPO... if I check WSUS on our Server no updates have been approved (automatically or not) since December. But that's a new thread to post to.... does Windows 10 really update itself outside of WSUS. I wonder. Definitely another thread for another time. Back to my normal job for now).

 

Thanks once again.



#9 FreeBooter

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Posted 31 January 2018 - 02:40 AM

You are very welcome!



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