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No internet access


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#1 bobbymcgee

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Posted 28 January 2018 - 02:28 PM

Greetings, not sure if this is the right forum for this problem but, here goes. I have a friend  who until recently did have internet access he installed avg system tools or something ( I guess he made changes to his pc) all was working he said until he uninstalled everything now he says he gets the little yellow triangle on his internet icon (says no internet access) he said he tried all the troubleshooting steps and nothing seems to be fixing it.When he uses the troubleshooting fix in the settings it keeps coming back with ethernet doesn't have  valid ip configuration. He said he reset everything adapter, etc. He thinks that using the av system tools may have changed something( he also went into device manager to disable the network adapter, that didn't work he says he's not even sure if that's the right adapter) He has a Gateway 831GM (originally came with xp media center edition) he then upgraded to win 7 then to win 10) all was working until he uninstalled avg. He said the router is fine because he has another pc connected to it. His ip provider is verizon fios and they didn't find any problems. So any help would be appreciated oh he did try system restore but all restore points were erased and reseting it didn't help. Thmx for any help :thumbup2:



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#2 bobbymcgee

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Posted 02 February 2018 - 04:40 AM

Anyone have any advice or suggestions on this am I in the wrong forum ? You guys are usually right on the money. :smash:



#3 JohnC_21

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Posted 02 February 2018 - 10:49 AM

Use the AVG remover tool for any leftovers.

 

https://www.avg.com/en-us/utilities

 

After that open an elevated command prompt and type

netsh advfirewall reset

It may also help if he reinstalls the wifi driver but I doubt his support site would have the driver for Windows 10 if the computer came pre-installed with XP.

 

Right click the Wifi adapter in Device Manager, select Properties, and under the Details tab select Hardware Ids in the dropdown box. Copy and post the first line.

 

You can also download Windows Repair on another computer and run it off a flash drive. Only select the box next to Network Repair.

 

Make sure the computer is not running through a proxy.

 

https://answers.microsoft.com/en-us/windows/forum/windows_10-other_settings/how-to-disable-proxy-on-windows-10/02cf6980-2b5c-4ac9-aa25-4a61f26375e9?auth=1



#4 bobbymcgee

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Posted 04 February 2018 - 03:29 PM

Use the AVG remover tool for any leftovers.

 

https://www.avg.com/en-us/utilities

 

After that open an elevated command prompt and type

netsh advfirewall reset

It may also help if he reinstalls the wifi driver but I doubt his support site would have the driver for Windows 10 if the computer came pre-installed with XP.

 

Right click the Wifi adapter in Device Manager, select Properties, and under the Details tab select Hardware Ids in the dropdown box. Copy and post the first line.

 

You can also download Windows Repair on another computer and run it off a flash drive. Only select the box next to Network Repair.

 

Make sure the computer is not running through a proxy.

 

https://answers.microsoft.com/en-us/windows/forum/windows_10-other_settings/how-to-disable-proxy-on-windows-10/02cf6980-2b5c-4ac9-aa25-4a61f26375e9?auth=1

Greetings, on your advice ran avg removal tool and windows repair(network  repair only) all is working now but, the yellow triangle is still covering the network icon but troubleshooting now says it can't find a problem(where as before it said no internet connection) and thnx for your advice  :bananas:  :bounce:  :clapping:



#5 JohnC_21

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Posted 05 February 2018 - 09:53 AM

Your Welcome,

From your post I take you you can now connect but you have a yellow triangle on the Wifi icon. Delete your current Wifi profile and create a new one.

 

https://www.digitalcitizen.life/how-delete-or-forget-wireless-network-profiles-windows-10


Edited by JohnC_21, 05 February 2018 - 09:54 AM.





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